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Can a Virtual Receptionist Help with Telephonaphobia? - Conversational - ContactCenterWorld.com Blog

Can a Virtual Receptionist Help with Telephonaphobia?

Many business owners and professionals that struggle with the fear or reluctance of making or taking phone calls are searching for solutions that can help with telephonaphobia. A virtual receptionist can certainly help with the symptoms of phone phobia, though using a virtual receptionist to field your phone calls will not cure or treat the issue.

In this blog post, you’ll find information on telephonaphobia, how to identify if you’re dealing with it, and a list of ways a virtual receptionist can help with managing the discomfort.

Can a virtual receptionist help with telephonaphobia?

Before we can explain the ways a virtual receptionist can help with telephonaphobia symptoms, let’s talk about the root of the issue: What is phone phobia, and where does it come from?

What is telephonaphobia?

It’s not a made-up word, though it may sound like one. Telephonaphobia can be defined as a fear of taking or making phone calls – characterized by a “distinct feeling of dread when the phone rings or when you’re expected to make a call.”

Psychologists say that at the heart of telephonaphobia is (usually) social anxiety of some sort. Most commonly, those struggling with telephonaphobia find out through therapy that the core issue is a subcategory of social anxiety: Performance anxiety.

While talking on the phone isn’t quite the same as singing karaoke or giving a major performance, that’s not always what the word “performance” refers to here. Instead, performance anxiety refers to intense fear or phobia of doing certain things in front of others that make one feel as though they’re on display (even if they’re people you know well; even if there’s only a few people around).

Examples of scenarios that can trigger performance anxiety include:

  • Grocery shopping alone
  • Playing sports or games
  • Performing in front of an audience
  • Public speaking
  • Eating or drinking in public
  • Being called on for answers
  • Making phone calls
  • Taking tests or exams

If making phone calls causes you to feel intense fear or reluctance, you might be dealing with telephonaphobia. Keep in mind – we’re not doctors, and we can’t help diagnose, identify, or treat any disease. This article is strictly for information purposes.

SEE ALSO: Phone Phobia is a Very Real Thing – How to Tell If You Have It

Why is telephonaphobia a problem for professionals?

Telephonaphobia can be avoided to some extent, but in the professional world, a phone call is never far away. Do any of these phrases sound familiar?

  • “Let’s hop on a call to discuss this.”
  • “Do you have time for a quick call?”
  • “I think Skype would be a better method than email for this subject.”
  • “Are you around? Need to speak to you urgently.”

If you’re struggling with telephonaphobia, these phrases are not as innocent and harmless as they sound. Instead, they feel like intrusions and have the power to make you go from calm to calamity in no time at all. Nonetheless, conversations like these happen in the professional world every single day.

That’s why telephonaphobia is a real problem for professionals – dealing with it can make you perform poorly at work, damage relationships with colleagues or coworkers, and make you appear dismissive or lazy when you seem unwilling to “hop on a call” with someone.

SEE ALSO: 3 Options for Business Owners Who Hate Talking on the Phone

How a virtual receptionist can help with telephonaphobia

If answering the phone or making calls fills you with a sense of dread, fear, or reluctance, there’s a short-term solution that may appeal to you: A virtual receptionist.

Virtual receptionists have your business calls forwarded to a special VoIP number (you can even select a toll-free number when you work with Conversational virtual receptionists) where they answer your calls, offer customer service according to your guidelines, manage appointments and scheduling for you, and deliver your messages to you via email.

It may be the definition of a band-aid solution, but if your phobia is affecting your quality of life, it’s worth it to delegate those phone calls to another qualified person. And because Conversational offers some of the lowest pricing in the industry, you can hire a virtual receptionist for much less than you’d imagine. For around $120/month, you can get the peace of mind that comes with knowing someone else will answer every call that comes your way.

You won’t need to take another business call this month when you start a free 30 day trial with Conversational virtual receptionists. This trial is available for all new clients for a limited time, so signup today to improve your quality of life and start getting help with telephonaphobia.

Source: https://www.conversational.com/can-a-virtual-receptionist-help-with-telephonaphobia/

Publish Date: December 7, 2016 5:00 AM


2021 Buyers Guide Recording

 
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ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
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PH: 01789 387900

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Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
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IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
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PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



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