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The Problem with Sending Business Calls to Voicemail - Conversational - ContactCenterWorld.com Blog

The Problem with Sending Business Calls to Voicemail

Every business phone call should be answered by a real person and transferred or handled accordingly. Some business owners start letting all their calls go to voicemail with the intention to check the messages later and return the calls.

The problem with sending business calls to voicemail is that the scenario doesn’t usually work out as planned, with your leads leaving detailed messages and you neatly jotting the information down later.

The problem with sending business calls to voicemail

Instead, lots of important calls will be missed entirely when the caller decides not to leave a voicemail and doesn’t call back. You’ll have to wade through a lot of unimportant voicemail messages to get to the important ones. Good voice and call quality aren’t always assured, and at times you’ll be unable to hear critical bits of information. Your voicemail box will quickly fill up if you’re not managing your inbox properly.

Even outside of the business world, voicemail is becoming the black sheep of communication channels. A multitude of studies showing voicemail use dropping across the nation. In a study by Nuance, 27% of participants said they feel “burdened” by the idea of listening to a voicemail, while 23% said they feel “anxious” or “worry something is wrong” when they receive a voicemail.

The same study found that 80% of Millennials aged 18 – 37 said they use the voicemail medium exclusively to communicate urgent news (like a death in the family, news of hospitalization, etc.). And because Millennials make up the largest segment of the U.S. population (86 million), it’s easier to understand why asking your callers to rely on the voicemail box to leave a message is an unreliable and ineffective tactic.

The less often people use voicemail in general, the more likely you’re losing leads when you automatically direct all your calls to voicemail. That’s a loss no business can afford.

What’s better than sending business calls to voicemail?

If you can’t pick up the phone each time it rings, you should have someone around who can. Hiring an on-site receptionist is a very large expense for a growing company, but hiring a virtual receptionist is a smarter option at a fraction of the cost.

A virtual receptionist can handle your calls without directing them to voicemail – have them screen your calls, perform a warm transfer, or take a message from the caller and deliver it to you via email, text message, or telephone.

You don’t have to sign a contract or commit to a plan to give a virtual receptionist a try. Start a 30 day free trial with our virtual receptionists now to stop missing out on your phone leads!

Source: https://www.conversational.com/the-problem-with-sending-business-calls-to-voicemail/

Publish Date: January 3, 2017 5:00 AM


2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



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