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Is Virtual Receptionist Another Term for Robot? - Conversational - ContactCenterWorld.com Blog

Is Virtual Receptionist Another Term for Robot?

Conversational offers two services for businesses: Virtual reception and virtual assistance. Over the years we’ve been in business, we’ve heard about a lot of misconceptions about virtual receptionists and what they do. The title ‘virtual receptionist’ can be misleading if you aren’t familiar with the industry. Occasionally, the question “Is virtual receptionist another term for robot?” comes up.

Is virtual receptionist another term for robot?

The answer is no, a virtual receptionist is not another term for robot. In fact, the two are very different. While robots are machines programmed to do the same things over and over, virtual receptionists are human beings trained to be adaptable and help you customize your service as you please. When a company advertises virtual reception services, it’s not the same thing as IVR or automated call answering (robot) services.

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Related: 3 Reasons People Hate Automated Phone Systems

Virtual receptionists are real people who work in an office or call center. They take calls for client companies and perform the requested action: Transfer, make an appointment, take a message, or offer additional information. They do so while representing themselves as a regular employee of your business.

Automated phone systems, like Interactive Voice Response (IVR), are the red flags of customer service for callers. IVR systems are not caller-friendly and can be frustrating for those with a simple question or who have to wait through an entire menu of options before hearing the one that applies to them. Many people hang up when they hear an automated menu start. Those are lost leads, and for this reason, most companies are switching back to live customer service.

Related: If a Live Person Isn’t Answering Your Phone, You’re Losing Customers

But hiring your own full-time customer service representatives and receptionists to answer phones, make appointments, take messages, handle complaints, and more gets expensive quickly. Instead, more companies are taking advantage of a solution that allows companies to have a live person represent their business to callers without hiring full-time: Virtual receptionists.

By the way, Conversational offers a 30 day free virtual receptionist trial for new clients. Take advantage of this offer and sign up for your trial today!

Is virtual receptionist another term for robot? Absolutely not. Virtual receptionists are experienced, trained receptionists that take time to get to know your business and engage your callers in a way automated phone systems will never be able to.

For more information about Conversational virtual receptionist features and pricing, check out the resources listed below.

Source: https://www.conversational.com/virtual-receptionist-another-term-for-robot/

Publish Date: March 31, 2017 5:00 AM


2020 Buyers Guide Customer Relationship Management

 
1.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

2.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

3.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

4.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

5.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070

6.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
PH: 0217991445

7.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 



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