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Why You Should Stop Answering Your Business Phone - Conversational - ContactCenterWorld.com Blog

Why You Should Stop Answering Your Business Phone

If you’re a solopreneur and you’re the one answering your business phone, this post is for you. Going into business by yourself is certainly an undertaking, but it’s far from impossible.

The key to making it work is delegating time-consuming tasks to third party providers or freelancers who can lighten your workload while ensuring no task goes ignored.

As the owner of your business, answering your business phone is a bad idea for a few reasons. Find out why below.

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Why You Should Stop Answering Your Business Phone

When you own a business and you’re working to get it off the ground, it’s natural to start off wearing every hat within your company - receptionist, accountant, salesperson, customer service representative, etc. At first, your budget is limited and hiring full-time employees can be daunting.

But acting as your own receptionist and answering your business phone can actually hurt your business and productivity.

Kills productivity

First, each phone call that you take, no matter how short, is a distraction from your work. Distractions take an average of 23 minutes to recover from, so if you take just 5 phone calls per day, that’s nearly 2 wasted hours spent just recovering from distractions!

Looks unprofessional

Answering your own phone doesn’t look very professional. If you absolutely must answer your own business calls, don’t introduce yourself as the owner - simply offer your name and the name of the business. While you might think callers would be impressed to know that they’re speaking with the owner of the company, that’s not usually the case. Answering your own business phone looks a bit unprofessional, and while it won’t necessarily deter customers, it won’t create the right impression.

Makes your company appear smaller

Speaking to a customer service representative or receptionist makes a caller feel like they’re dealing with a legitimate business. Speaking to the owner or CEO of a company - especially if the contact number is a cell phone number - has the opposite effect. It makes your company appear smaller. It lets callers know that you’re probably the only employee at your business, and although the solo business model can work just fine, it doesn’t really inspire confidence in consumers.

Takes up valuable time

As a business owner, there are countless tasks on your daily to-do list. When you add answering your business phone to that list, things get harder. As we mentioned above, not only does the time you spend on the phone add up at the end of the day, but so does the amount of time you spend recovering from each distraction. If you receive regular phone calls or have a high call volume, you might find yourself glued to the phone all day and unable to take care of other, important core tasks.

A cost-effective solution

With all this in mind, there is a cost-effective solution available. A virtual receptionist answers phone calls on behalf of your business, making you appear like a larger and more professional company. This improves your reputation with your customers and potential clients.

A virtual receptionist uses a custom script that you approve when answering your phone and greeting your callers. They can help you:

  • Promote special deals and discounts at your business
  • Ensure no call is missed and every customer speaks to a real person
  • Take messages for you and deliver them via email
  • Take and manage your appointments
  • Offer basic customer service to your callers who need immediate assistance

We know that signing up for a virtual receptionist can be a bit intimidating - after all, most business owners have never used a remote receptionist or allowed someone else to represent their business over the phone. That’s why we offer a free 30 day trial of our service for new clients. We want you to take one month to try our service so you can be sure it’s right for you before you sign up. You’ll get 1,000 free receptionist minutes when you sign up for our free 30 day trial, and you can start immediately. Click the blue button below to sign up!

Source: https://www.conversational.com/why-you-should-stop-answering-your-business-phone/

Publish Date: November 13, 2017 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

4.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

5.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

6.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier
PH: 213-943-2023
 



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