Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Why You Should Stop Answering Your Business Phone - Conversational - Blog

Why You Should Stop Answering Your Business Phone

If you’re a solopreneur and you’re the one answering your business phone, this post is for you. Going into business by yourself is certainly an undertaking, but it’s far from impossible.

The key to making it work is delegating time-consuming tasks to third party providers or freelancers who can lighten your workload while ensuring no task goes ignored.

As the owner of your business, answering your business phone is a bad idea for a few reasons. Find out why below.

Why You Should Stop Answering Your Business Phone

When you own a business and you’re working to get it off the ground, it’s natural to start off wearing every hat within your company - receptionist, accountant, salesperson, customer service representative, etc. At first, your budget is limited and hiring full-time employees can be daunting.

But acting as your own receptionist and answering your business phone can actually hurt your business and productivity.

Kills productivity

First, each phone call that you take, no matter how short, is a distraction from your work. Distractions take an average of 23 minutes to recover from, so if you take just 5 phone calls per day, that’s nearly 2 wasted hours spent just recovering from distractions!

Looks unprofessional

Answering your own phone doesn’t look very professional. If you absolutely must answer your own business calls, don’t introduce yourself as the owner - simply offer your name and the name of the business. While you might think callers would be impressed to know that they’re speaking with the owner of the company, that’s not usually the case. Answering your own business phone looks a bit unprofessional, and while it won’t necessarily deter customers, it won’t create the right impression.

Makes your company appear smaller

Speaking to a customer service representative or receptionist makes a caller feel like they’re dealing with a legitimate business. Speaking to the owner or CEO of a company - especially if the contact number is a cell phone number - has the opposite effect. It makes your company appear smaller. It lets callers know that you’re probably the only employee at your business, and although the solo business model can work just fine, it doesn’t really inspire confidence in consumers.

Takes up valuable time

As a business owner, there are countless tasks on your daily to-do list. When you add answering your business phone to that list, things get harder. As we mentioned above, not only does the time you spend on the phone add up at the end of the day, but so does the amount of time you spend recovering from each distraction. If you receive regular phone calls or have a high call volume, you might find yourself glued to the phone all day and unable to take care of other, important core tasks.

A cost-effective solution

With all this in mind, there is a cost-effective solution available. A virtual receptionist answers phone calls on behalf of your business, making you appear like a larger and more professional company. This improves your reputation with your customers and potential clients.

A virtual receptionist uses a custom script that you approve when answering your phone and greeting your callers. They can help you:

  • Promote special deals and discounts at your business
  • Ensure no call is missed and every customer speaks to a real person
  • Take messages for you and deliver them via email
  • Take and manage your appointments
  • Offer basic customer service to your callers who need immediate assistance

We know that signing up for a virtual receptionist can be a bit intimidating - after all, most business owners have never used a remote receptionist or allowed someone else to represent their business over the phone. That’s why we offer a free 30 day trial of our service for new clients. We want you to take one month to try our service so you can be sure it’s right for you before you sign up. You’ll get 1,000 free receptionist minutes when you sign up for our free 30 day trial, and you can start immediately. Click the blue button below to sign up!


Publish Date: November 13, 2017

2023 Buyers Guide Payment Services


Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)


Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.

View more from Conversational

Recent Blog Posts:
Companies Known for the Worst Customer ServiceFebruary 23, 2018
Glossary of Virtual Receptionist TermsFebruary 21, 2018
Leaving a Lasting Impression with CustomersNovember 29, 2017
Why You Should Stop Answering Your Business PhoneNovember 13, 2017
Customer Service Phone Call vs Email: What’s Preferred?November 9, 2017
3 Surprising Things Virtual Assistants Can DoNovember 7, 2017
Boosting Growth with a Virtual ReceptionistMay 22, 2017
How to Create Content That Answers Common QuestionsApril 26, 2017
Customers Prefer a Callback to Being Put on HoldApril 24, 2017
How to Diffuse Conflict with Angry CustomersApril 19, 2017

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =