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Why You Should Stop Answering Your Business Phone - Conversational - ContactCenterWorld.com Blog

Why You Should Stop Answering Your Business Phone

If you’re a solopreneur and you’re the one answering your business phone, this post is for you. Going into business by yourself is certainly an undertaking, but it’s far from impossible.

The key to making it work is delegating time-consuming tasks to third party providers or freelancers who can lighten your workload while ensuring no task goes ignored.

As the owner of your business, answering your business phone is a bad idea for a few reasons. Find out why below.


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Why You Should Stop Answering Your Business Phone

When you own a business and you’re working to get it off the ground, it’s natural to start off wearing every hat within your company - receptionist, accountant, salesperson, customer service representative, etc. At first, your budget is limited and hiring full-time employees can be daunting.

But acting as your own receptionist and answering your business phone can actually hurt your business and productivity.

Kills productivity

First, each phone call that you take, no matter how short, is a distraction from your work. Distractions take an average of 23 minutes to recover from, so if you take just 5 phone calls per day, that’s nearly 2 wasted hours spent just recovering from distractions!

Looks unprofessional

Answering your own phone doesn’t look very professional. If you absolutely must answer your own business calls, don’t introduce yourself as the owner - simply offer your name and the name of the business. While you might think callers would be impressed to know that they’re speaking with the owner of the company, that’s not usually the case. Answering your own business phone looks a bit unprofessional, and while it won’t necessarily deter customers, it won’t create the right impression.

Makes your company appear smaller

Speaking to a customer service representative or receptionist makes a caller feel like they’re dealing with a legitimate business. Speaking to the owner or CEO of a company - especially if the contact number is a cell phone number - has the opposite effect. It makes your company appear smaller. It lets callers know that you’re probably the only employee at your business, and although the solo business model can work just fine, it doesn’t really inspire confidence in consumers.

Takes up valuable time

As a business owner, there are countless tasks on your daily to-do list. When you add answering your business phone to that list, things get harder. As we mentioned above, not only does the time you spend on the phone add up at the end of the day, but so does the amount of time you spend recovering from each distraction. If you receive regular phone calls or have a high call volume, you might find yourself glued to the phone all day and unable to take care of other, important core tasks.

A cost-effective solution

With all this in mind, there is a cost-effective solution available. A virtual receptionist answers phone calls on behalf of your business, making you appear like a larger and more professional company. This improves your reputation with your customers and potential clients.

A virtual receptionist uses a custom script that you approve when answering your phone and greeting your callers. They can help you:

  • Promote special deals and discounts at your business
  • Ensure no call is missed and every customer speaks to a real person
  • Take messages for you and deliver them via email
  • Take and manage your appointments
  • Offer basic customer service to your callers who need immediate assistance

We know that signing up for a virtual receptionist can be a bit intimidating - after all, most business owners have never used a remote receptionist or allowed someone else to represent their business over the phone. That’s why we offer a free 30 day trial of our service for new clients. We want you to take one month to try our service so you can be sure it’s right for you before you sign up. You’ll get 1,000 free receptionist minutes when you sign up for our free 30 day trial, and you can start immediately. Click the blue button below to sign up!

Source: https://www.conversational.com/why-you-should-stop-answering-your-business-phone/

Publish Date: November 13, 2017 5:00 AM


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Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

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Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

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UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
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eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

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Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

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SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

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View more from Conversational

Recent Blog Posts:
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Why You Should Stop Answering Your Business PhoneNovember 13, 2017 5:00 AM
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