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Upcoming Events

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How To Enter the 2020 Members' Choice Awards - For Vendors

COPC Inc. Global Events Calendar - COPC - Blog

COPC Inc. Global Events Calendar

This global events calendar provides you an overview of where you can find COPC Inc. at customer experience events throughout the world. The calendar will be regularly updated with new events and content and presentations from previous events.

Featured Event:

April 26, 2016, Phoenix, AZ
IARE 2016 SYMPOSIUM at Hyatt Place Phoenix  

Judi Brenstein of COPC Inc. is presenting at the IARE Symposium in Phoenix, on Tuesday, April 26. Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. and Execs In The Know. She will be discussing insights about the customer experience from both consumer and corporate perspectives.

To meet Judi at the IARE Symposium, contact her at

Founded in 1985, the International Association of Reservation Executives (IARE) welcomes all companies who operate and support contact centers in the travel industry including airlines, cruise, rental car, bus and resorts.  In addition to the Symposium, the IARE presents an annual conference and exhibition. COPC Inc. is a sponsor of IARE.

Future Events:

May 4, San Diego, CA
COPC Inc. and Execs In The Know present the CXMB Workshop.
This one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report. Location: Petco corporate office, from 8:30 am to 3:00 pm.

May 19, Auckland, New Zealand
COPC Inc. hosts a lunch seminar with Contact Centre Institute of New Zealand (CCiNZ)  to discuss customer journey mapping.
For more information, contact Tracey Turk at 

June 7: Toronto, Canada
COPC Inc. and Execs In The Know present the CXMB Workshop.
This is one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report. Location: RBC office, from 8:30 am to 3:00 pm.

June 27: Las Vegas, NV
COPC  Inc. will return to exhibit at Call Center Week.
Come see us at the world’s largest contact center conference and expo: 17th annual Call Center Week at The Mirage hotel. More information to come.
To schedule a meeting, contact Judi Brenstein at


Publish Date: April 14, 2016 5:00 AM

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FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
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View more from COPC

Recent Blog Posts:
Ask the Experts Blog Series: Recruiting, Hiring and Training for CX OperationsJuly 5, 2017 5:00 AM
CXMB Results: Consumer Perception of Customer Care Has Improved in 2016November 3, 2016 5:00 AM
Are Contact Center Metrics Becoming Passé?October 4, 2016 5:00 AM
Three Types of Valuable Business Intelligence You Should Collect In Your Call CenterSeptember 20, 2016 5:00 AM
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Part 2- COPC Inc. Best Practices for Recruiting, Hiring and TrainingJuly 25, 2016 5:00 AM
Observations from the FieldMay 5, 2016 5:00 AM
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Quality Series: Measure Quality Using Three Metrics, Instead of One Overall ScoreApril 8, 2016 5:00 AM
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