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COPC Inc. Global Events Calendar - COPC - ContactCenterWorld.com Blog

COPC Inc. Global Events Calendar

This global events calendar provides you an overview of where you can find COPC Inc. at customer experience events throughout the world. The calendar will be regularly updated with new events and content and presentations from previous events.

Featured Event:

April 26, 2016, Phoenix, AZ
IARE 2016 SYMPOSIUM at Hyatt Place Phoenix  

Judi Brenstein of COPC Inc. is presenting at the IARE Symposium in Phoenix, on Tuesday, April 26. Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. and Execs In The Know. She will be discussing insights about the customer experience from both consumer and corporate perspectives.

To meet Judi at the IARE Symposium, contact her at jbrenstein@copc.com.

Founded in 1985, the International Association of Reservation Executives (IARE) welcomes all companies who operate and support contact centers in the travel industry including airlines, cruise, rental car, bus and resorts.  In addition to the Symposium, the IARE presents an annual conference and exhibition. COPC Inc. is a sponsor of IARE.

Future Events:

May 4, San Diego, CA
COPC Inc. and Execs In The Know present the CXMB Workshop.
This one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report. Location: Petco corporate office, from 8:30 am to 3:00 pm.

May 19, Auckland, New Zealand
COPC Inc. hosts a lunch seminar with Contact Centre Institute of New Zealand (CCiNZ)  to discuss customer journey mapping.
For more information, contact Tracey Turk at tturk@copc.com. 

June 7: Toronto, Canada
COPC Inc. and Execs In The Know present the CXMB Workshop.
This is one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report. Location: RBC office, from 8:30 am to 3:00 pm.

June 27: Las Vegas, NV
COPC  Inc. will return to exhibit at Call Center Week.
Come see us at the world’s largest contact center conference and expo: 17th annual Call Center Week at The Mirage hotel. More information to come.
To schedule a meeting, contact Judi Brenstein at jbrenstein@copc.com.

Source: http://www.copc.com/blog/global-events-calendar/

Publish Date: April 14, 2016 5:00 AM


2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 



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