Publish Date: June 19, 2018
Good listening is an art it’s well worth cultivating. Practicing good listening is valuable and powerful in any situation. When you listen carefully, you can respond and take action appropriately and gain respect at work, within your family and in social situations.
When you feel uncomfortable in a new environment, you need to listen and learn so that you can adapt your behavior to fit in and become comfortable. When you have a disagreement with your child or your other half, you need to listen to their side of the argument, so you can either counter it effectively or find some middle ground where you can both be happy to leave it. When meeting new people at a dinner party, if you are a good listener and ask intelligent questions, you will soon be a popular member of the party.
At work, if you are a boss, your staff will be loyal if they know you listen to their concerns and ideas and will give them due consideration, but explain your good reasons if you cannot take them further. If you listen properly to what your boss wants of you and make sure you understand it, you will be able to carry out the tasks to their satisfaction right away.
Tips for Ensuring you Have Powerful Listening Skills.
Don’t relate everything someone says to yourself. Do ration your own anecdotes so you don’t turn the conversation your way.
Don’t accept what is not clear or what you don’t understand. Do concentrate on finding out where the person talking is coming from. If something is not clear, ask to have it clarified.
Don’t just hear what is said. Do notice the demeanor of speakers and their body language. It can add to your understanding.
Don’t just identify what is being said. Do try to put yourself in the other person’s shoes and empathize.
Don’t lose concentration by thinking of something to say while another person is talking. Do be attentive and give them time to finish what they want to get across.
Don’t just listen passively. Do be a good listener who contributes or asks questions to lead the conversation.
Don’t make promises you can’t or won’t keep. Do follow up on what you have promised or what ideas the conversation has inspired.
Don’t lose that phone number you were given. Do make the call in a reasonable time frame.
Don’t let the power of good listening slip away. Do find out what they want when they talk to you. Find out what they like, and facilitate that if the opportunity comes up.
Both at work and in relationships, that last tip, is so important. When you can help someone else, apart the feeling of wellbeing you get from it, other benefits often come back to you in the fullness of time.
Publish Date: August 8, 2016
Ask the typical person what service excellence looks like, and you’ll likely hear a myriad of the same answer. However, an honest reflection of service excellence goes way beyond service with a smile. That is part of it but only a small part. True service excellence is defined by a few key characteristics but not many people know what they are. Believe it or not, the core components of service excellence are as strategic as a good business plan. The four fundamentals include commitment, passion, balance, and a positive attitude. They coexist to form the blueprint of service excellence.
The most important characteristic of service excellence is commitment. If one is committed to quality, the rest can be taught. Without commitment, there can be no service excellence. Committed people tend to value the service they provide and that creates synergism. A dedication to commitment will motivate someone to try harder to please, to satisfy, and to succeed. A commitment to quality is not only a competitive advantage in business, it is the backbone of service excellence.
Once the backbone has been established the building can begin. The next thing on the list is a positive attitude. Positivity is contagious and that’s a good thing in business and in service. Positive attitudes tend to energize each other. People with this attribute typically view challenges as opportunities. They are more likely to produce under pressure and strive to achieve goals. It takes people with a positive attitude to provide excellent service.
Passion is also high up on the ladder of importance. When people love what they do, it shows. They tend to be more committed to their work and their colleagues. Passion encourages productivity. People who are passionate about their work typically have a drive to succeed. There drive is not necessarily success oriented but they are so passionate about their work that nothing less than the best will do.
Additionally, there must be a balance. An equilibrium of confidence, commitment, and courtesy must exist. Without balance there is a danger of regression. Someone must be confident in their abilities and committed to the cause, yet everything must be tempered with a large amount of courtesy. Whether flipping burgers or running a large corporation, balance is key and courtesy is always appropriate. This key element is often overlooked in business today.
These attributes are all equally important and paramount to service excellence. These are not radical ideas, they are proven theoretical elements. Service with a smile is nice but without the fundamentals all you have is a smile. Many people have not been taught the basics of what service excellence really looks like. Service without excellence is shallow. It leaves people feeling empty and unsatisfied. Commitment, passion, balance, and a positive attitude are integral building blocks for success in business. A proven leader will help their team members develop these essential qualities and pair them with a servant’s heart for a good picture of what service excellence really looks like.
Publish Date: July 12, 2016
Stress can be one of the biggest factors leading up to life dissatisfaction and depression. It is the constant foe that you face every day and night. It can affect your health, relationships and emotional well-being. There are ways to deal with this problem and help cut down the stress building inside you. Here are six ways that can help you overcome this daily battle.
The first step for managing stress is to be active. Despite the long working hours you may have, there are still opportunities to squeeze in some physical activity during the day. You can park in a more distant spot, take the bus, use the stairs instead of the elevators, stay on your feet, etc. As long as you keep up with the movement, you will have more energy and be less occupied with stress. Increased activity can also help you work better, increasing your creativity.
Humor is another method in your arsenal to help defeat stress. You can find plenty of things to laugh about, even in the midst of work. Share funny comments with your co-workers, crack a joke or laugh at a funny thought. Even the most stressful situations can be alleviated with a little humor.
You may have someone in your personal circle or at work who can assist in stress management. Everybody has their battle with stress; asking someone for help can make dealing with it an easier task. You do not have to be shy about it, since many others are having the same struggle. Some of the most successful professionals eliminate their stress by simply getting through it with their peers.
Receiving additional assistance is like finding a mentor. Whether you need to learn a new technique or start a successful business, there are mentors you can count on for anything. Managing stress is no different; there are individuals who have experience in dealing with it and can help you work through it. You may have someone you look up to at work, in your family or among your friends. Sitting down for a discussion can help you for the rest of your life.
Sometimes, a deep breath is all you need to lift the stress off your shoulders. Stress can be tricky to manage, but it is important to keep a cool head, especially around co-workers, managers and clients. If you are on the brink of losing composure, take a step back and take a deep breath.
People meditate for a reason, not just to pass time or feel enlightened. Meditation can be one of the best stress relievers. You do not need to take spiritual classes or learn from a yogi to meditate, you just need to understand where to start. There are free online guides out there that will teach you the various ways to meditate. If you can minimize the force that is dragging you down within, you can erase stress and be more in control of your day.
Stress can break you down, even if you’re not faced with direct pressure. Following these simple steps can make a significant difference every day. You can easily fit these techniques into your daily routine and make them a daily habit. Once you have mastered stress management, you will look forward to waking up each morning.
Publish Date: July 12, 2016