CoWorx Staffing - ContactCenterWorld.com Blog
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“CoWorx prides itself on being a leader in safety and protecting our temporary workers. We go to great lengths to ensure that our employees are provided a workplace free of recognized hazards, and that each employee is trained to perform the job they are hired to do- this helps our clients in reducing the number of incidents recorded on their OSHA logs. This is why we partner with clients that share in our safety mindset.
CoWorx is a member of the elite class of recipients that have earned the Safety Standard of Excellence mark from the American Staffing Association. We have demonstrated that worker safety is our highest priority and we are committed to improving our process in years to come.”
- Jennifer C. Hertling
Director of Safety and Loss Prevention
CoWorx Staffing Services
Publish Date: June 19, 2018 5:00 AM
Good listening is an art it’s well worth cultivating. Practicing good listening is valuable and powerful in any situation. When you listen carefully, you can respond and take action appropriately and gain respect at work, within your family and in social situations.
When you feel uncomfortable in a new environment, you need to listen and learn so that you can adapt your behavior to fit in and become comfortable. When you have a disagreement with your child or your other half, you need to listen to their side of the argument, so you can either counter it effectively or find some middle ground where you can both be happy to leave it. When meeting new people at a dinner party, if you are a good listener and ask intelligent questions, you will soon be a popular member of the party.
At work, if you are a boss, your staff will be loyal if they know you listen to their concerns and ideas and will give them due consideration, but explain your good reasons if you cannot take them further. If you listen properly to what your boss wants of you and make sure you understand it, you will be able to carry out the tasks to their satisfaction right away.
Tips for Ensuring you Have Powerful Listening Skills.
Don’t relate everything someone says to yourself. Do ration your own anecdotes so you don’t turn the conversation your way.
Don’t accept what is not clear or what you don’t understand. Do concentrate on finding out where the person talking is coming from. If something is not clear, ask to have it clarified.
Don’t just hear what is said. Do notice the demeanor of speakers and their body language. It can add to your understanding.
Don’t just identify what is being said. Do try to put yourself in the other person’s shoes and empathize.
Don’t lose concentration by thinking of something to say while another person is talking. Do be attentive and give them time to finish what they want to get across.
Don’t just listen passively. Do be a good listener who contributes or asks questions to lead the conversation.
Don’t make promises you can’t or won’t keep. Do follow up on what you have promised or what ideas the conversation has inspired.
Don’t lose that phone number you were given. Do make the call in a reasonable time frame.
Don’t let the power of good listening slip away. Do find out what they want when they talk to you. Find out what they like, and facilitate that if the opportunity comes up.
Both at work and in relationships, that last tip, is so important. When you can help someone else, apart the feeling of wellbeing you get from it, other benefits often come back to you in the fullness of time.
Publish Date: August 8, 2016 5:00 AM
Ask the typical person what service excellence looks like, and you’ll likely hear a myriad of the same answer. However, an honest reflection of service excellence goes way beyond service with a smile. That is part of it but only a small part. True service excellence is defined by a few key characteristics but not many people know what they are. Believe it or not, the core components of service excellence are as strategic as a good business plan. The four fundamentals include commitment, passion, balance, and a positive attitude. They coexist to form the blueprint of service excellence.
The most important characteristic of service excellence is commitment. If one is committed to quality, the rest can be taught. Without commitment, there can be no service excellence. Committed people tend to value the service they provide and that creates synergism. A dedication to commitment will motivate someone to try harder to please, to satisfy, and to succeed. A commitment to quality is not only a competitive advantage in business, it is the backbone of service excellence.
Once the backbone has been established the building can begin. The next thing on the list is a positive attitude. Positivity is contagious and that’s a good thing in business and in service. Positive attitudes tend to energize each other. People with this attribute typically view challenges as opportunities. They are more likely to produce under pressure and strive to achieve goals. It takes people with a positive attitude to provide excellent service.
Passion is also high up on the ladder of importance. When people love what they do, it shows. They tend to be more committed to their work and their colleagues. Passion encourages productivity. People who are passionate about their work typically have a drive to succeed. There drive is not necessarily success oriented but they are so passionate about their work that nothing less than the best will do.
Additionally, there must be a balance. An equilibrium of confidence, commitment, and courtesy must exist. Without balance there is a danger of regression. Someone must be confident in their abilities and committed to the cause, yet everything must be tempered with a large amount of courtesy. Whether flipping burgers or running a large corporation, balance is key and courtesy is always appropriate. This key element is often overlooked in business today.
These attributes are all equally important and paramount to service excellence. These are not radical ideas, they are proven theoretical elements. Service with a smile is nice but without the fundamentals all you have is a smile. Many people have not been taught the basics of what service excellence really looks like. Service without excellence is shallow. It leaves people feeling empty and unsatisfied. Commitment, passion, balance, and a positive attitude are integral building blocks for success in business. A proven leader will help their team members develop these essential qualities and pair them with a servant’s heart for a good picture of what service excellence really looks like.
Publish Date: July 12, 2016 5:00 AM
Stress can be one of the biggest factors leading up to life dissatisfaction and depression. It is the constant foe that you face every day and night. It can affect your health, relationships and emotional well-being. There are ways to deal with this problem and help cut down the stress building inside you. Here are six ways that can help you overcome this daily battle.
The first step for managing stress is to be active. Despite the long working hours you may have, there are still opportunities to squeeze in some physical activity during the day. You can park in a more distant spot, take the bus, use the stairs instead of the elevators, stay on your feet, etc. As long as you keep up with the movement, you will have more energy and be less occupied with stress. Increased activity can also help you work better, increasing your creativity.
Humor is another method in your arsenal to help defeat stress. You can find plenty of things to laugh about, even in the midst of work. Share funny comments with your co-workers, crack a joke or laugh at a funny thought. Even the most stressful situations can be alleviated with a little humor.
You may have someone in your personal circle or at work who can assist in stress management. Everybody has their battle with stress; asking someone for help can make dealing with it an easier task. You do not have to be shy about it, since many others are having the same struggle. Some of the most successful professionals eliminate their stress by simply getting through it with their peers.
Receiving additional assistance is like finding a mentor. Whether you need to learn a new technique or start a successful business, there are mentors you can count on for anything. Managing stress is no different; there are individuals who have experience in dealing with it and can help you work through it. You may have someone you look up to at work, in your family or among your friends. Sitting down for a discussion can help you for the rest of your life.
Sometimes, a deep breath is all you need to lift the stress off your shoulders. Stress can be tricky to manage, but it is important to keep a cool head, especially around co-workers, managers and clients. If you are on the brink of losing composure, take a step back and take a deep breath.
People meditate for a reason, not just to pass time or feel enlightened. Meditation can be one of the best stress relievers. You do not need to take spiritual classes or learn from a yogi to meditate, you just need to understand where to start. There are free online guides out there that will teach you the various ways to meditate. If you can minimize the force that is dragging you down within, you can erase stress and be more in control of your day.
Stress can break you down, even if you’re not faced with direct pressure. Following these simple steps can make a significant difference every day. You can easily fit these techniques into your daily routine and make them a daily habit. Once you have mastered stress management, you will look forward to waking up each morning.
Publish Date: July 12, 2016 5:00 AM
Safety is part of the core of our culture at CoWorx Staffing Services. Our #1 goal is to ensure that each employee returns home safely to their family at the end of their day.
We take prevention of workplace illnesses and injuries very seriously in our efforts to protect our workforce and provide our employees with safe working environments. We form strong partnerships with our clients, who also share our passion for workplace safety. When accidents happen, we take the best care of our employee and take every step necessary to investigate the cause and either make a correction or provide additional training. We also strongly encourage and reward our employees for bringing safety concerns to our attention. Everyone plays a part in making this successful.
We celebrate World Day for Safety and Health at Work as heightened awareness of our efforts to be a leader in Loss Prevention, and although today is special, our efforts will be carried out every day!
Safety matters, it’s a group effort, and we are happy to work together to make safety happen!
Publish Date: April 28, 2016 5:00 AM
Happy International Moment of Laughter Day!
It is your day to be silly, so don’t be shy about it, just do it, and see what happens and who you can make laugh! Did you know these facts about laughter:
-Laughter reduces stress
-It is thought that people who laugh just before they go to bed, actually sleep better than those that do not
-Laughter spreads happiness and smiles
An easy way to get the laugher flowing today is to tell a joke, so here we go!
–What happened when the dog when to the flea circus?
-He stole the show!
–Why did the dog cross the road?
-To get to the barking lot!
-Where do doggies go when they misplace their tail?
-The retail store!
Have a great Happy International Moment of Laughter Day!
Publish Date: April 14, 2016 5:00 AM
The point of an interview is to put your best foot forward and demonstrate how you would be an asset to the company. The key to any interview is to think before you speak. Casually spouting totally random facts about yourself can end the interview before it has ever really begun. It is always best to stay on-topic in an interview, referring only to relevant items related to that interview and your work experience and skills. Below we have highlighted some topics that you should resist speaking about when in an interview. You might think that these are common sense, but you would be amazed at what people say in an interview.
- How is your day – when an interviewer simply asks you how your day is going, this is just a simple gesture as a way to start the conversation flowing in an interview, it is not an opportunity for you to vent about your rushed morning and how bad the commute was to the facility where the interview is taking place. Keep your response polite and simple. The KISS method is perfect here.
- What kind of car you drive – what interviewer wants to know that you drive an Escalade, when they drive a Civic?
- Financial status and problems – nothing good can come from you speaking about either your good or poor financial situation. Adding to this, that fact that your financial situation is so good that you don’t need to work. The only thing that can come out of that is red-flags.
- Marital status or dating status – here is a situation where not only less is more, but nothing is ideal. No interviewer wants to know how many dating sites you are on, or if you are getting divorced.
- Pride in illegal activities (no joke) – do not boast about how you figured out how to cheat the IRS or scam the Easy Pass lane on the highway. No interviewer will think you are ingenious for any such activities.
- Drama about past employers or employment situations – sharing nasty little details about a previous situation is never a good idea. In the eyes of the interviewer, it only screams that you have loose lips.
- Politics – bringing up political preferences with someone that you just met is never a good idea. Those preferences are your own and should stay that way.
Consider the interview as a dance and someone has to lead, and it should not be you. Let the interviewer lead. Below we have highlighted some topics that you should consider following to have a successful interview from both the interviewer’s perspective and your’s.
- Research the company thoroughly and be prepared to share your knowledge with the interviewer. You would be amazed how many people walk into an interview knowing nothing about the company.
- Be prepared with your resume and pertinent questions about the company and the position.
- Stay on topic – respond to what you are being asked, in short, concise statements, providing the detail that you feel needed to highlight you points. Do not go on and on, to the point that you need to be interrupted by the interviewer to ask that next question. In short…Don’t Talk Too Much, but just enough.
- Understand what value you can bring to the company, and what your goals would be within the organization if you got the position. Be prepared to speak to both the topics. Missing this opportunity could cost you the position.
- When asked about why you left a previous position, avoid using the statement that it was a “mutual decision.” Rarely is it ever mutual, but it does happen, so just state the truth in a manner that you are comfortable, but not offensive to your previous employer.
- Be prepared with current and relevant references. If you are only able to provide references that are five years or older, that will raise red flags; current is key.
Be prepared, be polite, stay on-topic, don’t talk too much and close the deal and get the job!
Publish Date: March 28, 2016 5:00 AM
During its 2016 Kick-Off Meeting in Boston, January 17th-19th, a team of CoWorx runners teamed up with Buddy Teaster, President and CEO of Soles4Souls, for an early morning 10K for 10K run! In celebration of CoWorx and all of its affiliate employees, collecting over 10K pairs of shoes, during its recent Soles4Souls shoe drive, Buddy challenged the group to run a 10K with him. GAME ON! Buddy set the pace, but the CoWorx team met the challenge and finished just moments after him! A great celebration for a great organization and cause. All counted, CoWorx and all of its affiliate employees raised over 13,000 pairs of shoes for this deserving organization. We urge everyone to support the efforts of Soles4Souls and to donate today. Please visit their website at www.soles4souls.org for more information on how you can help.
Publish Date: January 22, 2016 5:00 AM
With our desire to provide ongoing awareness of the ACA, CoWorx Staffing Services wanted to share that on December 30, 2015, Staffing Industry Analyst provided a notification that Bloomberg reported, the IRS was giving employers two more months to give individuals 2015 forms, for reporting on offers of health coverage. Noted within the article, they are Form 1095-B, Health Coverage, and the Form 1095-C, Employer-Provided Health Insurance Offer and Coverage. The former deadline was February 1st, 2016, but per the article is now March 31st, 2016. To see more, please follow the link below.
– See more at: http://www.staffingindustry.com/Research-Publications/Daily-News/Web-IRS-extends-some-ACA-employer-reporting-deadlines-36463#sthash.gjYKM64X.lzO9WL1U.dpuf
Publish Date: January 6, 2016 5:00 AM
After the interview, the ball is in their court, right? That isn’t exactly true. While you do need to let them make a decision, you should also be sure to follow up along the way. But what are the rules for following up after an interview? How do you know if you’re doing it right or just being a pain for them to manage? There are a lot of things you should keep in mind when checking in after your interview. Here are some rules to follow.
When will they make a decision?
The first step is to make sure that you understand the company’s process for making a decision. How many interviews have they already done? How many do they still have? How soon do they want to hire someone? Once you know the answers to these questions you can figure out the best time to follow up with them.
Call or email?
If, for instance, they say that they plan to make a decision within two weeks, follow up just before the two week mark if you haven’t heard from them already. But what do you do? Your choices are to call or email. If you call, pay specific attention to the time of day or day of the week. Don’t call first thing in the morning or right before they close. Just before lunch time is the sweet spot. Email is sometimes less obtrusive so it is also a good option.
The one week rule.
If you do not have a specific time frame set that they’ve indicated they want to make a decision, use the one week rule. Call or email them within one week of your interview. This should be done, of course, on top of the thank you note that you would have sent directly after your interview.
When do you stop?
There is a fine line between responsible follow up calls and becoming a nuisance. If you contacted them within a week or at the time they said they would be making a decision, now is the time to leave them alone. A good company will follow up even with the candidates who won’t get offers, but if they do not it is time to move on.
Publish Date: December 29, 2015 5:00 AM
Internships are a rite of passage for many college students looking for experience in their chosen career.
Companies love interns because they can offer updated experience at little to no cost. But should you pay your interns? And, if so, how much? There are a lot of things to keep in mind when considering your internship program. Let’s take a closer look at some of the ways you and your interns can be successful with the right pay.
While many interns are unpaid, there is risk to offering an unpaid internship program. Everyone, no matter what we tell ourselves, are motivated by money. And if a student has access to a salary they are far more likely to be productive in their jobs. By offering a small hourly or basic salary to someone who comes into your office for the summer or other time of year you are tell them that you value their contribution at any level.
Higher Quality Work
For this very reason, you will get much better work from someone who feels that they are contributing to the company, not just there to do odd jobs that no one else wants to do. By paying them you are treating them like junior members of your actual team. They will reward your company with much better quality work during the time they are there.
Better Candidates to Choose From
You will also find yourself with a better pool of candidates than companies who open up their internships to anyone for no money. People will apply to your organization for the chance to be a part of your team for this period of time. You will find that rather than getting anyone and everyone’s resume for the experience, qualified applicants with good educational background will be more interested in working with you.
Lastly, when you pay your interns you also find that you will discover talent for your future. Good quality, paid interns can become people you source for jobs once they’ve graduated from their professional programs. It can be a great investment in the future of your business.
Publish Date: December 22, 2015 5:00 AM
At CoWorx Staffing Services, we strive to provide the best job seeker advice to all of our readers.
As we review 2015, we’ve taken a look at the top posts for candidates, employees, and job hunters who have turned to our website for more information. This year’s top posts include practical advice of using smart phones to stay productive, how to search for a job while you’re still employed, and how to get a job that makes you feel fulfilled. Let’s take a closer look.
There’s No Reason to Ever Ask THESE Interview Questions
Interview questions aren’t just for the employer. Employees need to ask the right questions when they’re sitting in the office. Not only will this help you determine if the job is right for you, but if you’re right for the job. When you’re talking with the interviewer, be sure to avoid these questions that will give them the wrong impression and not give you the details that you need. These include questions about promotions, flexible schedules, and salary. There is a time and a place for these discussions, but the initial interview is not it.
Should You Job-Hunt While Employed?
Is it really easier to find a job when you already have a job? The answer is complex, but situations can come up when you’ll need to start your job search while you’re still working. We provided details that will help you ensure that your search is safe, productive, and confidential. First, you need to know why you’re looking and be able to articulate it in a positive way. Second, you need to maintain your privacy and not alert your current boss to your search. And finally, you should always maintain your current quality of work so you don’t risk burning very important bridges before you exit.
Choosing a Job that Revolves Around Your Passion
It was no surprise to us that one of our most popular posts was on the subject of enjoying your work. They say that if you do what you love, the money will follow. But that isn’t always the most practical advice. Our post shares the best steps to finding your passion in your work, or finding work that feeds your passion. We suggest that you don’t limit yourself, you find your motivation, and you don’t let money be your primary factor.
Looking for Additional Career Support in 2016?
Then continue reading our blog for weekly resources and tips! Or, contact our team of skilled recruiters and let us work with you to advance your career.
Publish Date: December 15, 2015 5:00 AM
Another year is days away from being over.
And, while we have continuously worked to bring you the top resources for your HR department, we thought it be fitting to recap the year and review the top 3 viewed HR resources from 2015.
Managing For Employee Retention Not Just Stepping Stones
Employee retention was a big topic in HR throughout 2015. Companies are concerned about investing in employees only to have them leave after less than a year of employment. Can you change your management techniques to encourage star players to stay loyal? We discuss the ways you can start on their first day to encourage dedication. We also talk about career development, proper feedback techniques, and recognition for performance.
Can Management Truly Motivate Employees?
Motivation has always been a hot topic for business leaders. How do you ensure that your team is satisfied, engaged and valued? And can this really come down from the top echelons of management. The correct answer is not only that it can, but that it must. In this post we discuss how managers can lead by example, track the employees’ motivation, work with their strengths, and stop micromanaging. With these suggestions, any organization can encourage high levels of performance from all of their employees.
The Importance of Reference Checks When Hiring New Employees
Lastly, we couldn’t let this year end without bringing up the topic of reference checks one more time. References can be a confusing, complicated process which is why so many companies ignore it all together. However, it is critical to good hiring practices and can’t be allowed to slide. In this post we talk about the 6 most important steps to get the information you need including using the right etiquette, not stopping at date verification, and paying attention to red flags.
Looking to Grow Your Workforce in 2016?
Contact the experienced team of recruiters at CoWorx Staffing Services. With offices across the United States, we have the team on hand to assist you with your local hiring initiatives. Contact us today for more information!
Publish Date: December 8, 2015 5:00 AM
CoWorx Staffing Services is excited to launch its nationwide Soles4Souls Shoe Collection Drive, which will run November 30th, thru December 11th. We welcome one and all to contact their local CoWorx location, and drop off their donation of shoes! Please visit our locations page, to find the closest CoWorx site to you, and thank you!
Publish Date: December 1, 2015 5:00 AM
Employment gaps are not new, but over the last few years they have been under more scrutiny than ever before. Employable job seekers are experiencing higher rates of unemployment through no fault of their own. Layoffs and the fundamental shift in employment needs are affecting even the most qualified of candidates. Yet, hiring managers still avoid resumes with significant employment gaps. How can you change their minds in an interview? Here are 3 tips that can help right now.
Create a Consistent Answer
When you’re asked what you were doing while not employed never answer with, “Looking for a job.” Instead, explain what you were doing during that time to improve your skills or expand your knowledge. It may have been volunteering, freelancing, writing a book, taking care of family, going to school, or even traveling. Regardless of your answer, make it compelling.
Never be Negative
Being out of work can feel like a weight on your shoulders, but don’t dwell on the negativity when you’re speaking to a potential employer. Not all reasons are negative so focus on the positive instead. If you found yourself laid off or fired from your last job, use the experience to explain how you’ve grown as a person rather than complaining about your boss or coworkers. Talk about the other interests you’ve pursued, your accomplishments, and your reason for wanting to work with their company now.
Of course, neither of these techniques will work if you’re not willing to be 100% honest with your answer. Lying about your experience while you were away from work will come back to haunt you quickly. A reference will quickly dispel anything you had to say. But, there are ways to make your situation positive even by being honest. For example, if you were fired from you last job explain that it wasn’t the right fit for either you or the employer but you’ve learned a lot about how you work and what kind of environment would be better for you. Be confident and have integrity, they go a long way.
Looking for Additional Tips to Advance Your Career?
Contact the premier team of recruiters at CoWorx Staffing Services. Experts in staffing, we have the skilled team to assist you with the growth and development of yours!
Publish Date: November 26, 2015 5:00 AM
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