CCW TV PROGRAMMING
Ask the typical person what service excellence looks like, and you’ll likely hear a myriad of the same answer. However, an honest reflection of service excellence goes way beyond service with a smile. That is part of it but only a small part. True service excellence is defined by a few key characteristics but not many people know what they are. Believe it or not, the core components of service excellence are as strategic as a good business plan. The four fundamentals include commitment, passion, balance, and a positive attitude. They coexist to form the blueprint of service excellence.
The most important characteristic of service excellence is commitment. If one is committed to quality, the rest can be taught. Without commitment, there can be no service excellence. Committed people tend to value the service they provide and that creates synergism. A dedication to commitment will motivate someone to try harder to please, to satisfy, and to succeed. A commitment to quality is not only a competitive advantage in business, it is the backbone of service excellence.
Once the backbone has been established the building can begin. The next thing on the list is a positive attitude. Positivity is contagious and that’s a good thing in business and in service. Positive attitudes tend to energize each other. People with this attribute typically view challenges as opportunities. They are more likely to produce under pressure and strive to achieve goals. It takes people with a positive attitude to provide excellent service.
Passion is also high up on the ladder of importance. When people love what they do, it shows. They tend to be more committed to their work and their colleagues. Passion encourages productivity. People who are passionate about their work typically have a drive to succeed. There drive is not necessarily success oriented but they are so passionate about their work that nothing less than the best will do.
Additionally, there must be a balance. An equilibrium of confidence, commitment, and courtesy must exist. Without balance there is a danger of regression. Someone must be confident in their abilities and committed to the cause, yet everything must be tempered with a large amount of courtesy. Whether flipping burgers or running a large corporation, balance is key and courtesy is always appropriate. This key element is often overlooked in business today.
These attributes are all equally important and paramount to service excellence. These are not radical ideas, they are proven theoretical elements. Service with a smile is nice but without the fundamentals all you have is a smile. Many people have not been taught the basics of what service excellence really looks like. Service without excellence is shallow. It leaves people feeling empty and unsatisfied. Commitment, passion, balance, and a positive attitude are integral building blocks for success in business. A proven leader will help their team members develop these essential qualities and pair them with a servant’s heart for a good picture of what service excellence really looks like.
Publish Date: July 12, 2016
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.
Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to
Keep calm and keep working remotely.
We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:
Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
|4.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Virtual Contact Center Solutions
Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.
Maintain your business operation from anywhere, even if your agents are at different locations!
Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation.
Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support.
Easy setup and usage, request a quote or schedule a live demo today!
|12.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
|14.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
|Do you know one of the leading causes of injury both on and off the job?||June 19, 2018|
|The Dos and Don’ts of Good Listening||August 8, 2016|
|Great Ways to Manage Stress||July 12, 2016|
|The Fundamentals of Service Excellence||July 12, 2016|
CCW TV PROGRAMMING