After the interview, the ball is in their court, right? That isn’t exactly true. While you do need to let them make a decision, you should also be sure to follow up along the way. But what are the rules for following up after an interview? How do you know if you’re doing it right or just being a pain for them to manage? There are a lot of things you should keep in mind when checking in after your interview. Here are some rules to follow.
The first step is to make sure that you understand the company’s process for making a decision. How many interviews have they already done? How many do they still have? How soon do they want to hire someone? Once you know the answers to these questions you can figure out the best time to follow up with them.
If, for instance, they say that they plan to make a decision within two weeks, follow up just before the two week mark if you haven’t heard from them already. But what do you do? Your choices are to call or email. If you call, pay specific attention to the time of day or day of the week. Don’t call first thing in the morning or right before they close. Just before lunch time is the sweet spot. Email is sometimes less obtrusive so it is also a good option.
If you do not have a specific time frame set that they’ve indicated they want to make a decision, use the one week rule. Call or email them within one week of your interview. This should be done, of course, on top of the thank you note that you would have sent directly after your interview.
There is a fine line between responsible follow up calls and becoming a nuisance. If you contacted them within a week or at the time they said they would be making a decision, now is the time to leave them alone. A good company will follow up even with the candidates who won’t get offers, but if they do not it is time to move on.
Publish Date: December 29, 2015 5:00 AM
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
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