Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 9 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

How SIP Trunking Raises Your Bottom Line - Dialexia Communications Inc. - ContactCenterWorld.com Blog

How SIP Trunking Raises Your Bottom Line

About SIP Trunking

SIP trunking is a commonly used VoIP and streaming media service based on the session initiation protocol. The service is used by internet telephony providers to deliver a range of communications services that include voice, video and other streaming media services like desktop sharing, instant messaging, presence applications and web-based conferencing.

The Cost Implications of SIP Trunking

While some view SIP simply as a tool for setting-up voice communications between ITSPs and their corporate PBX, SIP trunks serve as the starting point for an entire breadth of real-time communications services. In terms of infrastructure purchases, SIP trunking provides an immediate cost benefit by eliminating the need to purchase costly PRIs and/or PSTN gateways.
 
Another significant advantage associated to using SIP trunking is that it enables corporate networks outside the LAN, satellite offices, remote workers and even customers to harness VoIP applications (Like Dialexia’s on-site and hosted IP-PBX platforms), which it turn can yield considerable productivity gains – even with smaller companies.
 

Things to Consider When Choosing a SIP Trunk Provider

SIP trunking providers should be carefully selected, and one of the most important things to look at for each vendor is its VoIP and IP network configuration. Indeed, how a SIP provider peers with other companies can have a considerable impact on voice quality – a critical purchase consideration for many VoIP buyers.

Another important thing to look at when shopping for SIP trunk services is the pricing structures of providers – which can vary quite a bit from one to the next. For example, some – but not all – carriers charge a fixed fee per month for each concurrent call path. Other carriers may begin to  charge for local calls, even if your previous non-SIP plan provided this feature for free. As such, it is important to consider all of your options and to evaluate your current costs before moving ahead.


Looking for SIP Trunking providers that have been certified to operate with our award-winning VoIP Softswitch and PBX Platforms ? Contact us today for a free consultation.

Source: http://www.dialexia.com/how-sip-trunking-raises-your-bottom-line/

Publish Date: February 24, 2016 5:00 AM


2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 



View more from Dialexia Communications Inc.

Recent Blog Posts:
Why hotels need to move to cloud-based PBXApril 17, 2017 5:00 AM
Voice over IP or how to facilitate remote work for your employeesMarch 14, 2017 5:00 AM
IP telephony and security: basic rulesMarch 2, 2017 5:00 AM
Top Security Issues With IP-PBX SystemsMarch 17, 2016 5:00 AM
How SIP Trunking Raises Your Bottom LineFebruary 24, 2016 5:00 AM
Succeeding as a VoIP Service ProviderFebruary 18, 2016 5:00 AM
What are the best VoIP Phones for SMBs?February 9, 2016 5:00 AM
IP-PBX Features and Why SMBs Love ThemFebruary 2, 2016 5:00 AM

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =