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Why hotels need to move to cloud-based PBX - Dialexia Communications Inc. - ContactCenterWorld.com Blog

Why hotels need to move to cloud-based PBX

The hospitality industry is demanding: it is one of those sectors in which the competition is tough. The mission of hotels is to take care of their guests and provide them with an irreproachable experience and service. And this is often done to the detriment of their profitability and business efficiency.

For good reasons, it is rare that hoteliers stand out by a computer system at the cutting edge of the technology. Yet, those who adopt these new tools are, in a way, pioneers of the hospitality industry. They pave the way in an innovative manner to their colleagues, in order to increase customer satisfaction and optimize their revenues.

Cloud-hosted PBX hotel solutions

Cloud computing is reliable and revolutionary for hoteliers and their guests. Indeed, it makes it easy to install a set of different software solutions with a simple access to the Internet. The adoption of the cloud benefits hotels by drastically simplifying their entire phone network by installing a hosted PBX. It also allows them to reduce their phone bills while having access to a wide range of features.

Benefits of the cloud-based PBX for hotels

When an application or software is hosted on the cloud, two programs can communicate with each other and exchange as much data as you want. This is the case, for example, in the solution designed by Dialexia for the Eliot hotel. In fact, Dialexia was able to connect its Hospitality hosted PBX to the Infor PMS to unify the call accounting system.

In addition, the cloud simplifies the expansion and the maintenance of your IT system and, by extension, of your phone system. If your software is on the cloud, you will not have to worry about its compatibility with your computer hardware, including your computers or operating systems. Since all updates are done directly in web applications, even employees will be able to download them. It is easier, faster and cheaper.

There are many operations and daily transactions in hotels that accumulate in the system, making it heavier or even slower. Cloud-based technology takes up less space on computers. Thus, it facilitates the flow of transactions internally between the different departments of the hotel, but also with customers.

Are you looking for a hosted IP telephony solution specifically designed for hotels or other hotel environments? The Dialexia team will be happy to make a demo for you. The HERO Hospitality PBX is innovative software including a state-of-the-art call management and accounting system. It helps hotel operators achieve their various goals in terms of customer service, productivity and costs reduction.

Source: http://www.dialexia.com/hotels-need-move-cloud-based-pbx/

Publish Date: April 17, 2017 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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