Why hotels need to move to cloud-based PBX

The hospitality industry is demanding: it is one of those sectors in which the competition is tough. The mission of hotels is to take care of their guests and provide them with an irreproachable experience and service. And this is often done to the detriment of their profitability and business efficiency.

For good reasons, it is rare that hoteliers stand out by a computer system at the cutting edge of the technology. Yet, those who adopt these new tools are, in a way, pioneers of the hospitality industry. They pave the way in an innovative manner to their colleagues, in order to increase customer satisfaction and optimize their revenues.

Cloud-hosted PBX hotel solutions

Cloud computing is reliable and revolutionary for hoteliers and their guests. Indeed, it makes it easy to install a set of different software solutions with a simple access to the Internet. The adoption of the cloud benefits hotels by drastically simplifying their entire phone network by installing a hosted PBX. It also allows them to reduce their phone bills while having access to a wide range of features.

Benefits of the cloud-based PBX for hotels

When an application or software is hosted on the cloud, two programs can communicate with each other and exchange as much data as you want. This is the case, for example, in the solution designed by Dialexia for the Eliot hotel. In fact, Dialexia was able to connect its Hospitality hosted PBX to the Infor PMS to unify the call accounting system.

In addition, the cloud simplifies the expansion and the maintenance of your IT system and, by extension, of your phone system. If your software is on the cloud, you will not have to worry about its compatibility with your computer hardware, including your computers or operating systems. Since all updates are done directly in web applications, even employees will be able to download them. It is easier, faster and cheaper.

There are many operations and daily transactions in hotels that accumulate in the system, making it heavier or even slower. Cloud-based technology takes up less space on computers. Thus, it facilitates the flow of transactions internally between the different departments of the hotel, but also with customers.

Are you looking for a hosted IP telephony solution specifically designed for hotels or other hotel environments? The Dialexia team will be happy to make a demo for you. The HERO Hospitality PBX is innovative software including a state-of-the-art call management and accounting system. It helps hotel operators achieve their various goals in terms of customer service, productivity and costs reduction.

Source: http://www.dialexia.com/hotels-need-move-cloud-based-pbx/

2021 Buyers Guide

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1.)

Cloud IT Services GmbH Dialfire Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen. You can see the full list of features here: https://www.dialfire.com/info/features

2.)

Cloudonix Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team. https://cloudonix.io

3.)

Connectica Solutions, LLC PBX On The Cloud We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates. We specialize in the US and Latin American market. PH: +1 (346) 444-3555 http://pbxonthecloud.com

4.)	Layer One Technologies Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered. PH: (980) 288-4800 https://www.layeronetechnologies.com/

5.)

Megacall VOIP services Stay in contact quickly and easily with your international offices through Megacall. Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget. 📞 Virtual Switchboard 🔌 SIP trunk 🔢 Virtual number 📠 Call Center Solutions PH: +34 952 667 511 https://megacall.es/

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NetSapiens SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more)Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a concurrent call basis instead of charging per-seat or per-feature. SNAPsolution, SNAPvantage, and SNAPanalytics give you all the tools to start off strong in the VoIP industry while giving you room to grow efficiently within your means. Why Sessions, Not Seats? The era of the mobile workforce is upon us. In fact, Google recently put out an estimate that 80% of the global workforce is now performing deskless work every day! Unfortunately, when it comes to providing Unified Communications (UC) features to these deskless employees, many systems operators, carriers and service providers are stuck investing in their platforms on a per-seat basis. That limits them to chasing only about 20% of the workforce - those with actual seats and desks. Why not expand your addressable market and open your business model to chase up to 5 times as many clients as you are today? If a majority of the workforce today doesn’t have a desk, does it make sense to purchase the UC solutions you want to sell by the seat? We don’t think so. That’s why we’ve created this report titled Sessions, Not Seats. In it, we’ll show you why finding a UC platform, like our SNAPsolution, that charges for sessions instead of seats is the way to go. PH: 7608463385 https://netsapiens.com/

7.)

Nuxiba Technologies CenterWare Build a strong business presence and improve customer relationships! Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics. Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more! Schedule a live demo or request a quote today! https://nuxiba.com/en/telemarketing2.html

8.)

Televergence Long Distance and Toll Free Specialists for Contact Centers Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms. Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs. PH: 213-943-2023 https://www.televergence.com/home

 

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