Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

IP telephony and security: basic rules - Dialexia Communications Inc. - ContactCenterWorld.com Blog

IP telephony and security: basic rules

Over the years, many companies have adopted IP telephony solutions for their communication needs. Hosted PBX, softswitch, PBX software and other IP solutions designed by Dialexia are fully customizable to the telephone needs of any structure. Thus, the HERO hosted PBX solution or the Dialexia softswitch Dial Gate created by Dialexia, are reliable and powerful systems. If you want to reduce your operating costs, they also provide a panel of high added-value functionalities to its users.

However, hackers have noticed that IP telephony is on a wave of success and surf on this innovation to the detriment of its users. As a result, our team at Dialexia is particularly focused on addressing data security vulnerabilities in the network to deliver secure products to its customers.

Fully built on the Internet network of the company, Voice over IP is easy to integrate and easy to manage. But connecting to the Internet protocol is not devoid of risks and computer threats. Of course, regulations are in place to protect confidentiality and to force businesses to be vigilant. However, network managers and IP solution developers must be proactive in preventing hacking and other attacks from the web and interconnected networks.

Indeed, there are several risks that can intercept the most sensitive corporate data and information that circulates. Recorded conversations, password recovery, pirated voice messaging, digital identity theft and illegal handling of the management console are part of the list of hacker hacker actions.

VoIP and security basics

So here are some basic safety tips to guard against these unpleasant risks :

  • Separate data traffic and voice traffic by deploying two vLANs
  • Use an IP session security protocol (SIPs / TLS) to prevent espionage and falsification for the signal part of the communication
  • Use an SRTP channel security protocol for the audio part of the communication
  • Avoid using the defautl port 5060 (SIP server)
  • Keep VoIP systems up to date and systematically apply security patches
  • Limit phone calls per lines
  • Delete the VoIP accounts of the employees that no longer work for the company
  • Secure VoIP gateways effectively
  • Protect the remote administration console with a strong password
  • Put restrictions on the types of calls allowed on the network and determine periods of use for VoIP
  • Place the VoIP server behind a SIP firewall and an Intrusion Prevention System (IPS)

Dialexia offers secure IP telephony products and pushes the boundaries of its solutions’ performance with a dedicated R&D. For more information about the security of our IP telephony solutions, contact us.

Source: http://www.dialexia.com/ip-telephony-security-basic-rules-2/

Publish Date: March 2, 2017 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from Dialexia Communications Inc.

Recent Blog Posts:
Why hotels need to move to cloud-based PBXApril 17, 2017 5:00 AM
Voice over IP or how to facilitate remote work for your employeesMarch 14, 2017 5:00 AM
IP telephony and security: basic rulesMarch 2, 2017 5:00 AM
Top Security Issues With IP-PBX SystemsMarch 17, 2016 5:00 AM
How SIP Trunking Raises Your Bottom LineFebruary 24, 2016 5:00 AM
Succeeding as a VoIP Service ProviderFebruary 18, 2016 5:00 AM
What are the best VoIP Phones for SMBs?February 9, 2016 5:00 AM
IP-PBX Features and Why SMBs Love ThemFebruary 2, 2016 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8277 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =