Over the years, many companies have adopted IP telephony solutions for their communication needs. Hosted PBX, softswitch, PBX software and other IP solutions designed by Dialexia are fully customizable to the telephone needs of any structure. Thus, the HERO hosted PBX solution or the Dialexia softswitch Dial Gate created by Dialexia, are reliable and powerful systems. If you want to reduce your operating costs, they also provide a panel of high added-value functionalities to its users.
However, hackers have noticed that IP telephony is on a wave of success and surf on this innovation to the detriment of its users. As a result, our team at Dialexia is particularly focused on addressing data security vulnerabilities in the network to deliver secure products to its customers.
Fully built on the Internet network of the company, Voice over IP is easy to integrate and easy to manage. But connecting to the Internet protocol is not devoid of risks and computer threats. Of course, regulations are in place to protect confidentiality and to force businesses to be vigilant. However, network managers and IP solution developers must be proactive in preventing hacking and other attacks from the web and interconnected networks.
Indeed, there are several risks that can intercept the most sensitive corporate data and information that circulates. Recorded conversations, password recovery, pirated voice messaging, digital identity theft and illegal handling of the management console are part of the list of hacker hacker actions.
So here are some basic safety tips to guard against these unpleasant risks :
Dialexia offers secure IP telephony products and pushes the boundaries of its solutions’ performance with a dedicated R&D. For more information about the security of our IP telephony solutions, contact us.
Publish Date: March 2, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044
|5.)||Voci Technologies Incorporated|
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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