What are the best VoIP Phones for SMBs? - Dialexia Communications Inc. - ContactCenterWorld.com Blog
VoIP Phones: Our CTO Shares His Favorites
While professional and user reviews give us a good idea of where to turn when purchasing VoIP phones, large-scale customer surveys are even more useful, as they can expose the persistent issues and connectivity troubles that tend to be overlooked in initial reviews. With that in mind, we spoke to Dialexia CTO Mohamed El-Mohri to find out which VoIP phones he thinks offer the best long-term value for small- and medium-sized IP-PBX deployments. His opinions are based on feedback received from the hundreds of small business VoIP users and service providers Dialexia has worked with over the years.
Yealink T23G & T27P
The Yealink T23G is a professional 3-line VoIP phone for business users with demanding collaborative needs. It’s big brother, the T27P is an executive phone that supports up to 6 SIP lines. Both of these VoIP devices offer terrific value for the price, providing all the same features, capabilities and productivity benefits of their more expensive rivals. While they may ‘feel’ a bit flimsy at first use, they have shown themselves to be just as robust and reliable as costlier models out there, even after years of punishment in an SME environment. Best of all: The Yealink T23G & T27P offer great sound quality – a top buying criteria for many business buyers.
Polycom VVX 400 & VVX 300
Polycom VVX 400 and VVX 300 series VoIP phones are Polycom’s most recent mid-range and entry-level media telephones. While they are more affordable than similar offerings from the likes of Cisco, these devices are by no means cheap. One of the reasons they made our list is the incredibly clear and bassy HD voice quality they provide. The full duplex speakerphone is perhaps the greatest achievement of these relatively inexpensive devices , as we have yet to find another phone (in any price range) that rivals the speakerphone sound quality the 300- and 400-class VVX VoIP phones provide.
As is the case for most entry- and mid-level Polycom devices, the VVX 300 and VVX 400 are fairly easy to integrate with third-party web-based UC and productivity applications. Cost-conscious buyers who require modern, powerful and flexible VoIP would do well to consider either model series.
Need telecommunications advice for SMBs? Have a look at some of our other blog entries focused on the needs of small and medium-sized businesses:
- IP-PBX Features and Why SMBs Love Them
- VoIP Infographic – SMB Buyer Trends 2016
- Enhancing Branch Communications with a UC Solution
- Using Everyday Tech to Reduce SME Expenses
- SME Outsourcing: Can Cloud Solutions Help?
- Raising Office Productivity With UC Solutions
Publish Date: February 9, 2016 5:00 AM
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