Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

Voice over IP or how to facilitate remote work for your employees - Dialexia Communications Inc. - ContactCenterWorld.com Blog

Voice over IP or how to facilitate remote work for your employees

Did you know that 37% of American workers worked remotely in 2015, four times greater than in 1995.  According to BMO Groupe Financier, in Canada, 31% of employees working for companies with less than 50 workers do remote work. New technologies have made remote work possible. Among them, convergent IP telephony solutions enable workers and their companies to remain reachable at any moment, without compromising the quality of their collaboration. As a consequence employees benefit from better quality of life, and contribute to solutions to ecological and road traffic challenges.

The Internet protocol at the service of remote work

The internet, a cornerstone of both remote work and voice over IP, is at the center of the tertiary sector and continues to grow with it. With a simple Internet connection, your clients can stay in touch with their nomad coworkers through the company’s phone network.

A hosted PBX solution like HERO, designed by Dialexia, simplifies the management of internal communications. At the same time, it reduces the work load associated with the assistance activities of the IT department. Indeed, HERO is a stable and evolutionary solution. This hosted PBX provides a variety of easy-to-install functionalities and saves your technicians’ time. On one hand, users notice a better productivity due to better internal calls management. On the other hand, companies notice better profitability while reducing their gateway costs. They also benefit from an efficient VoIP solution that will meet their needs throughout the growth process.

How VoIP simplifies remote work

A platform like HERO is supporting remote work: remote workers can connect to the phone system of the company during a business trip or even from home, while enjoying the same high-range services as their colleagues at the office. For instance, employees using HERO can access their voicemails from their phones or from their email addresses, wherever they are. Besides, a team does not need to be at the same place to work on projects: by connecting to the Internet, your clients can access the phone network and work together - remotely.

Finally, there are many software facilitating remote work and collaboration. Indeed, interfaces designed by Dialexia like HERO or Dial-Office, can help to have a link with the company. Employees are connected to their organization with their phone extension and they are more focused on their work.

For more details, contact us or explore our phone solutions.

Source: http://www.dialexia.com/blogvoip-and-remote-work/

Publish Date: March 14, 2017 5:00 AM


2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 



View more from Dialexia Communications Inc.

Recent Blog Posts:
Why hotels need to move to cloud-based PBXApril 17, 2017 5:00 AM
Voice over IP or how to facilitate remote work for your employeesMarch 14, 2017 5:00 AM
IP telephony and security: basic rulesMarch 2, 2017 5:00 AM
Top Security Issues With IP-PBX SystemsMarch 17, 2016 5:00 AM
How SIP Trunking Raises Your Bottom LineFebruary 24, 2016 5:00 AM
Succeeding as a VoIP Service ProviderFebruary 18, 2016 5:00 AM
What are the best VoIP Phones for SMBs?February 9, 2016 5:00 AM
IP-PBX Features and Why SMBs Love ThemFebruary 2, 2016 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8413 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =