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LTE And (Over) A 1000 Words - Dialogic - ContactCenterWorld.com Blog

LTE And (Over) A 1000 Words

If you go to the Global mobile Suppliers Association website, you can get some very interesting information in the form of white papers and other content. In fact, you can get the picture above if you click here.  And that picture really does say a 1000 words.

First of all, and this no news, LTE has been the fastest growing mobile system ever.  It remains to be seen if 5G will supplant this when the time comes, but for now, it’s been the fastest growing ever.  In fact, LTE now connect 1 in 5 mobile subscribers.  And the GSA predicts there will be over 560 LTE networks launched by the end of 2016.

What does this all mean?  First of all, it means fast data.  And it means smartphones on these networks.  It also means LTE infrastructure growth will be slowing down because so many networks are deployed.  I’m sure by now we’ve all read about Ericsson profit warnings, etc. 

So between now and 5G network installation, where will telecom action / growth come from? First of all, VoLTE should be coming on these networks soon, if for no other reason than it allows older non-LTE networks to be decommissioned. VoLTE is somewhat there, but not to the extent of the LTE network deployment I wrote about above.  This should be good news for those supplying voice/video applications for these networks and for those providing mobile value-added services for these networks. 

Source: http://blog.dialogic.com/blog/lte-and-over-a-1000-words

Publish Date: November 8, 2016 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



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