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The Dialogic BUZZ UC Platform Swiss Army Knife - Dialogic - ContactCenterWorld.com Blog

The Dialogic BUZZ UC Platform Swiss Army Knife

Several weeks ago I wrote a blog that documented my time from a fledgling start-up company based in the UK to joining the Dialogic family. In that musing, I referenced the exciting experience over the last couple of years as the company reinvented itself into one that is lean, agile, and ready and able to succeed in the new world of virtualization and cloud. Remaining on the same theme, this blog delves a little deeper into the world of Dialogic to reveal exactly how we have remodelled the very core of the company from the ground up though our product offerings.

I remember as a young man the landmark day I was permitted to own a Swiss Army knife – a long time ago. As someone who grew up in the countryside, it was the perfect accompaniment to many adventures and its multiple tools were used for tasks ranging from bow and arrow construction to building camp fires. But what relevance does this nostalgic day dreaming have to the topic at hand, you ask?

Dialogic is very much analogous to a software version of a Swiss Army knife. Contained within its multifunctional core are tailored software components that can either be used in isolation or in combination to solve modern day problems – just like my childhood adventures and prized Swiss Army knife. There is no better example than Dialogic’s recent addition to the portfolio, the highly impressive and disruptive Dialogic BUZZ Unified Communication (UC) platform. Not only does it provide a wealth of new technology and innovation, but it also leverages complimentary, established Dialogic products to achieve architectural goals – much in the same way the trusted Swiss Army knife was used to complete my childhood adventures. The following illustration provides a very simplistic view:

 

Clearly shown are the new, exciting core components that have the Unified Communications industry talking (or BUZZing), such as Dialogic BUZZ clients and Dialogic BUZZ UC Server solution.  Additional key components of the solution are drawn from Dialogic’s broad portfolio, namely:

  • The Dialogic Media Resource Function (MRF), known as Dialogic PowerMedia XMS, which provides best-of-breed mixing and transcoding component for all sophisticated conference activities, such as voice, video and screen sharing,
  • The Dialogic Media Resource Broker (Dialogic PowerMedia MRB), which seamlessly compliments the solution, providing scaling of conference activities for larger and/or critical conference resources, including high availability
  • The cloud-native Dialogic BorderNet Session Border Controller (SBC), which is a perfect fit  for all security and interworking needs
  • The Dialogic Load Balancer, which provides the final tool in our Swiss Army Knife armoury by supporting all general protocol scaling requirements and redundancy across a range of protocols such as Session Initiation Protocol (SIP) and Hypertext Transfer Protocol (HTTP)

Dialogic BUZZ UC solution is an exciting new addition to the Dialogic software portfolio and provides reassurance that at its core, are components that the communications industry has come to trust. More Dialogic BUZZ UC detail to follow – stay tuned.

Source: https://blog.dialogic.com/blog/the-dialogic-buzz-uc-platform-swiss-army-knife

Publish Date: October 24, 2018 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from Dialogic

Recent Blog Posts:
Scaling in the Cloud – Avoid Flying Too Close to the SunDecember 17, 2019 5:00 AM
SD-WAN’s Relationship with UCaaSDecember 12, 2019 5:00 AM
Hearing and Seeing the Difference in UC PlatformsNovember 7, 2019 5:00 AM
Microservices Architecture – What is it, and why should I care?October 31, 2019 5:00 AM
Panning for “Killer Apps” in the Gold Rush of 5GFebruary 14, 2019 5:00 AM
The Dialogic BUZZ UC Platform Swiss Army KnifeOctober 24, 2018 5:00 AM
DialogicONE - IoT SolutionsOctober 22, 2018 5:00 AM
Dialogic PowerMedia MRF – A Solution You Can Depend OnSeptember 25, 2018 5:00 AM
Enabling WebRTC with the Dialogic PowerVille Load BalancerJuly 16, 2018 5:00 AM
Telecom Meets Digital: The Importance of Establishing ControlsMay 24, 2018 5:00 AM

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