Several weeks ago I wrote a blog that documented my time from a fledgling start-up company based in the UK to joining the Dialogic family. In that musing, I referenced the exciting experience over the last couple of years as the company reinvented itself into one that is lean, agile, and ready and able to succeed in the new world of virtualization and cloud. Remaining on the same theme, this blog delves a little deeper into the world of Dialogic to reveal exactly how we have remodelled the very core of the company from the ground up though our product offerings.
I remember as a young man the landmark day I was permitted to own a Swiss Army knife – a long time ago. As someone who grew up in the countryside, it was the perfect accompaniment to many adventures and its multiple tools were used for tasks ranging from bow and arrow construction to building camp fires. But what relevance does this nostalgic day dreaming have to the topic at hand, you ask?
Dialogic is very much analogous to a software version of a Swiss Army knife. Contained within its multifunctional core are tailored software components that can either be used in isolation or in combination to solve modern day problems – just like my childhood adventures and prized Swiss Army knife. There is no better example than Dialogic’s recent addition to the portfolio, the highly impressive and disruptive Dialogic BUZZ Unified Communication (UC) platform. Not only does it provide a wealth of new technology and innovation, but it also leverages complimentary, established Dialogic products to achieve architectural goals – much in the same way the trusted Swiss Army knife was used to complete my childhood adventures. The following illustration provides a very simplistic view:
Clearly shown are the new, exciting core components that have the Unified Communications industry talking (or BUZZing), such as Dialogic BUZZ clients and Dialogic BUZZ UC Server solution. Additional key components of the solution are drawn from Dialogic’s broad portfolio, namely:
Dialogic BUZZ UC solution is an exciting new addition to the Dialogic software portfolio and provides reassurance that at its core, are components that the communications industry has come to trust. More Dialogic BUZZ UC detail to follow – stay tuned.
Publish Date: October 24, 2018 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
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Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|7.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
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