I am regularly asked questions from customers wanting to WebRTC-enable their existing or new deployments. If this applies to you, then why not make life easy for yourself and take a good look at the Dialogic PowerVille Load Balancer (LB)? Whether you are looking to complement your existing solutions with WebRTC (Web Real-Time Communications) technology or deploy an exciting new service in your network, the PowerVille LB should be a key enabling technology in your solution.
WebRTC’s inclusion in the HTML5 web technology and adoption by major web browsers, such as Chrome, Firefox, and Safari, have certainly catapulted the technology into the mainstream. It’s now considered an essential and mandatory component in any architectural toolkit when designing access mechanisms for solutions. Customer interactions such as contact centres and customer care services are rapidly evolving to take advantage of the latest video and voice technologies, all integrated and wrapped up natively from within the browser.
The multifaceted PowerVille LB provides a consolidated ingress/egress point for both traditional telco and new ‘Web World’ uses. The ability to integrate within your existing telco VoIP infrastructure provides an extremely powerful piece of enabling technology that can seamlessly fit into any size deployment. The following high-level picture gives an idea of the PowerVille LB’s general usage in existing and new VoIP solutions when enabling WebRTC services.
The PowerVille LB is equally at home in non-VoIP environments when deployed as a pure WebRTC solution. The ability to consolidate to a single ingress point and scale WebRTC solutions as required provides ultimate flexibility. In conjunction with other key WebRTC concepts provided out-of-the-box, such as STUN and TURN services, the PowerVille LB becomes a ‘one-stop-shop’ for enabling solutions.
As you would expect from a product that continues to evolve with the rapidly changing technology industry, the PowerVille LB has a long-standing pedigree of cloud integration. This includes support for generic OpenStack environments for deployment in compliant public and private clouds, as well as support for public clouds like Amazon’s AWS. Such flexibility has resulted in Dialogic partnering closely as a trusted technology partner with many key customers to provide bespoke private cloud solutions when required.
For additional information on how the PowerVille LB can enable your solutions in a cost-effective, light-weight, and flexible manner, simply contact sales to discuss your solution needs.
Publish Date: July 16, 2018
EVA Voice Biometrics
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Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Voice to Digital Connect, Agent Guided Workflows
Cielo helps companies improve customer service experiences in the voice channel by connecting them to ai digital journeys that resolve issues.
Voice to Digital Connect works in the IVR and gives mobile customers the option to skip the wait and connect to an ai chatbot that is built to resolve specific low-touch repetitive issues.
Guided workflows automate the many steps agents need to take to resolve a customer issue with AI-powered procedures, all within one agent-guided screen. It integrates directly onto the agent’s desktop with digital applications that create a hybrid voice + digital experience that reduces AHT and improves first-call resolution.
Our Applications support en...
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UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
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