Panning for “Killer Apps” in the Gold Rush of 5G

If you have been in the high tech industry then you know what a search for the next killer app is like. Most of us in the software industry have done it – and a few of us (me included) quite a few times.

To the uninitiated, as defined by Wikipedia, “a killer application (commonly shortened to “killer app”) is any computer program that is so necessary or desirable that it proves the core value of some larger technology.” Some killer apps came and went – VisiCalc / Lotus 123 and WordStar (to go back in time) were absolute killers of their respective categories. Some came and stayed – more recently Angry Birds, Uber, and WhatsApp – which I’m sure even resonate with teens.

The concept of a killer apps is not new – killer desktop apps, killer web apps, killer mobile apps. The promise of killer apps has always been there for software – especially when significant advancement in core technologies are introduced as platforms. This creates opportunities and new breeds of software.

Microsoft Windows created opportunities for desktop killer apps. Apple iPhones opened up the revolution for smartphone killer apps.  Well ladies and gents, we are on the verge of the next Gold Rush in killer apps, so I hope you are ready to strap on the wading boots and overalls in the search of 5G killer apps.

5G, and to a large degree IoT, are slated to become revolutionary versus what we see today in 4G/LTE networks.  The pure speed of 5G will allow many things to certainly “go” faster, but it’s the very low latency that will allow evolution and innovation to take place. Add the absolute explosion of “smart” things and “smart” industries and conditions are perfect for the next generation of killer apps.

Have we learned anything from previous expeditions for killer apps?  Is there a recipe for finding a killer app?  What kinds of individuals are able to participate in killer app hunting?  Is it expensive to setup a search for a killer app?

If you are a CSP (communication service provider) – better known as Verizon, Telefonica, Etisalat, TELUS or Vodafone to consumers and enterprises – how do you enable your organization to find these killer apps?  How do you allow anyone in your organization to participate in the killer-app-finding mission?  How do you engage your customers to try early candidate killers to see if you can amass your fame and fortune?  How do you launch not just 3 to 5 killer candidates per year due to effort and cost of each activity, but turn up the volume to crank out 30 to 50 killer candidates with same timeframe and price tag?

Being a large Tier1 CSP is not easy.  Many activities have a complex process, and things like security, integrations, paperwork and number of people involved are just the reality for a CSP serving millions of customers.  Add to that billing systems, provisioning, customer support, and marketing, and the timelines and costs keep growing.

Wouldn’t it be awesome to have:

• Most of your systems (legacy and next-generation) available as building blocks for innovation and creation of killer apps?
• Tools that allow you to add new technologies and vendors almost automatically to your current array of capabilities?

• The ability for non developers to create prototypes, proof of concepts, trials, and pilots with no software development skills needed?

• An environment that is so fast, agile, and cost-effective that those 30-50 killer app candidates can be vetted by anyone in your organization?

Well, the killer app factory is open for business.  Dialogic will be showcasing DialogicONE v3 at Mobile World Congress in Barcelona (Feb 25-28). We will show how CSPs can start creating new solutions with leading IoT platforms and for 5G networks.  And while in our booth you’ll be able to experience:

• The DialogicONE Visual Service Creation environment to create application backends visually and interface to your telecom systems and digital world.

• DialogicONE Rapid Prototyping where your CTO office, product teams, marketing folks, and even Jimmy in shipping can be enabled to create live native applications with zero code in minutes!

We are excited for CSPs to take DialogicONE v3 for a spin (some already have, you know who you are), start the accelerated hunt for killer apps at a maximum speed, and enable a much wider set of professionals than ever before.

Stop by Hall 6, Stand B62 at MWC19. You’ll be glad you did.  We have pushed technology to the limit once again and I guarantee you will see capabilities that will help you accelerate your killer apps with IoT and for 5G networks. Better yet, schedule a demo to make sure you don’t miss out!

Source: https://blog.dialogic.com/blog/panning-for-killer-apps-in-the-gold-rush-of-5g

2020 Buyers Guide

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1.)

Acqueon Technologies Inc. Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models. PH: +1 888-946-6878 https://www.acqueon.com/

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Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time. PH: +1 512-872-7565 https://callcenterstudio.com/

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ComSys S.A. CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more)CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions. PH: +302109241486 https://www.comsyscx.com/products/clist/

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contactSPACE contactSPACE Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time. Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor. Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance. PH: +6188803111 https://www.contactspace.com/

6.)	CTCOMM Genesys PureConnect Genesys PureEngage Tegsoft https://www.ctcomm.com.tr

7.)

Cloud IT Services GmbH Dialfire Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems. PH: +49 351 44529800 https://www.dialfire.com

8.)

Megacall Megadialer With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another. All rates include: Instant Call Reports On-Demand Recording Call Supervisor Call Layout after Completion Your Own Caller ID Call Monitor Automatic Re-Calls Automatic sending of Mails Incoming Call Management Real-time Activity Panels Call Lists for Agents Different Levels of Administration PH: +34 952 667 511 https://megacall.es/

9.)

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10.)

PrimoDialler Predictive Dialler A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers. We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial! PH: +441617102740 https://primodialler.com/predictive-dialler/

 

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