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Panning for “Killer Apps” in the Gold Rush of 5G - Dialogic - ContactCenterWorld.com Blog

Panning for “Killer Apps” in the Gold Rush of 5G

If you have been in the high tech industry then you know what a search for the next killer app is like. Most of us in the software industry have done it – and a few of us (me included) quite a few times.

To the uninitiated, as defined by Wikipedia, “a killer application (commonly shortened to “killer app”) is any computer program that is so necessary or desirable that it proves the core value of some larger technology.” Some killer apps came and went – VisiCalc / Lotus 123 and WordStar (to go back in time) were absolute killers of their respective categories. Some came and stayed – more recently Angry Birds, Uber, and WhatsApp – which I’m sure even resonate with teens.

The concept of a killer apps is not new – killer desktop apps, killer web apps, killer mobile apps. The promise of killer apps has always been there for software – especially when significant advancement in core technologies are introduced as platforms. This creates opportunities and new breeds of software.

Microsoft Windows created opportunities for desktop killer apps. Apple iPhones opened up the revolution for smartphone killer apps.  Well ladies and gents, we are on the verge of the next Gold Rush in killer apps, so I hope you are ready to strap on the wading boots and overalls in the search of 5G killer apps.

5G, and to a large degree IoT, are slated to become revolutionary versus what we see today in 4G/LTE networks.  The pure speed of 5G will allow many things to certainly “go” faster, but it’s the very low latency that will allow evolution and innovation to take place. Add the absolute explosion of “smart” things and “smart” industries and conditions are perfect for the next generation of killer apps.

Have we learned anything from previous expeditions for killer apps?  Is there a recipe for finding a killer app?  What kinds of individuals are able to participate in killer app hunting?  Is it expensive to setup a search for a killer app?

If you are a CSP (communication service provider) – better known as Verizon, Telefonica, Etisalat, TELUS or Vodafone to consumers and enterprises – how do you enable your organization to find these killer apps?  How do you allow anyone in your organization to participate in the killer-app-finding mission?  How do you engage your customers to try early candidate killers to see if you can amass your fame and fortune?  How do you launch not just 3 to 5 killer candidates per year due to effort and cost of each activity, but turn up the volume to crank out 30 to 50 killer candidates with same timeframe and price tag?

Being a large Tier1 CSP is not easy.  Many activities have a complex process, and things like security, integrations, paperwork and number of people involved are just the reality for a CSP serving millions of customers.  Add to that billing systems, provisioning, customer support, and marketing, and the timelines and costs keep growing.

Wouldn’t it be awesome to have:

  • Most of your systems (legacy and next-generation) available as building blocks for innovation and creation of killer apps?
  • Tools that allow you to add new technologies and vendors almost automatically to your current array of capabilities?
  • The ability for non developers to create prototypes, proof of concepts, trials, and pilots with no software development skills needed?
  • An environment that is so fast, agile, and cost-effective that those 30-50 killer app candidates can be vetted by anyone in your organization?

Well, the killer app factory is open for business.  Dialogic will be showcasing DialogicONE v3 at Mobile World Congress in Barcelona (Feb 25-28). We will show how CSPs can start creating new solutions with leading IoT platforms and for 5G networks.  And while in our booth you’ll be able to experience:

  • The DialogicONE Visual Service Creation environment to create application backends visually and interface to your telecom systems and digital world.
  • DialogicONE Rapid Prototyping where your CTO office, product teams, marketing folks, and even Jimmy in shipping can be enabled to create live native applications with zero code in minutes!

We are excited for CSPs to take DialogicONE v3 for a spin (some already have, you know who you are), start the accelerated hunt for killer apps at a maximum speed, and enable a much wider set of professionals than ever before.

Stop by Hall 6, Stand B62 at MWC19. You’ll be glad you did.  We have pushed technology to the limit once again and I guarantee you will see capabilities that will help you accelerate your killer apps with IoT and for 5G networks. Better yet, schedule a demo to make sure you don’t miss out!

Source: https://blog.dialogic.com/blog/panning-for-killer-apps-in-the-gold-rush-of-5g

Publish Date: February 14, 2019 5:00 AM


2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

10.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 



View more from Dialogic

Recent Blog Posts:
Scaling in the Cloud – Avoid Flying Too Close to the SunDecember 17, 2019 5:00 AM
SD-WAN’s Relationship with UCaaSDecember 12, 2019 5:00 AM
Hearing and Seeing the Difference in UC PlatformsNovember 7, 2019 5:00 AM
Microservices Architecture – What is it, and why should I care?October 31, 2019 5:00 AM
Panning for “Killer Apps” in the Gold Rush of 5GFebruary 14, 2019 5:00 AM
The Dialogic BUZZ UC Platform Swiss Army KnifeOctober 24, 2018 5:00 AM
DialogicONE - IoT SolutionsOctober 22, 2018 5:00 AM
Dialogic PowerMedia MRF – A Solution You Can Depend OnSeptember 25, 2018 5:00 AM
Enabling WebRTC with the Dialogic PowerVille Load BalancerJuly 16, 2018 5:00 AM
Telecom Meets Digital: The Importance of Establishing ControlsMay 24, 2018 5:00 AM

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