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Using Chat Programs for Payments - Dialogic - ContactCenterWorld.com Blog

Using Chat Programs for Payments

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing you to do with your smartphone whatever you can do online.  There are also services like PayPal for person-to-person or person-to-business payments and mobile wallets such as Vodafone’s m-Pesa, which is branchless banking.

But there is an increasing trend to use chat platforms to perform financial transactions.  WeChat has been doing this for some time and has become one of the largest mobile money services in China.  The same for Line in Japan, Facebook, and possibly WhatsApp as well.  So why the trend?

To me, it’s all about convenience. While I would never do this since I don’t use chat platforms too much, and I’m not sure I’d be comfortable paying using a chat service, I’m also not the target audience for this.  I mean, I even still email and use the mobile phone as, well, a phone.  But if you are living your life on WhatsApp, or WeChat, or Line, or anything similar, then whatever you can do from there to simplify your life makes sense.  

In the simplest case, if you want to move from chat and typing to actually talking (it IS faster I think for most people), then you can do that.  Taking that steps further, there are plenty of other things you might want to do adjacent to your app.  But it takes effort.  If you don’t have to get off the app and log in someplace else, the better!

You might need to send money to your friends.  It’s easy to find them online on the chat, and it’s done.  With the banking app, to send money to another person, there are verification text messages involved in order to get approval.  I find that reassuring, but then again, I’m not the target audience for this. With the Chat app, you add your credit card information or bank info ahead of time so it’s all ready. So when you’re ready to send or receive money, you simply type in the amount in the chat app, and it’s done.  Or you might be chatting with a sales rep (or more likely a bot) and want to purchase something right there. Done. 

So, yes, I get it, it’s about convenience, and it makes sense. And we’re likely going to see more and more tie-ins to chat platforms, given their “ownership” of YOU, the subscriber.

Source: http://blog.dialogic.com/blog/using-chat-programs-for-payments

Publish Date: September 12, 2017 5:00 AM


2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 



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