ITW and the Importance of Services - Dialogic - ContactCenterWorld.com Blog
As many of you know, ITW has historically been about wholesale voice minutes exchange. But as voice minutes exchange has lessened in importance in the industry (due to OTT Peer to Peer offerings such as Skype, etc.), this show has been more about what these minutes exchangers should do to grow. As an example, a couple of years ago, I created a marketing piece specifically for this show about HD Voice due to the coming VoLTE offerings or WebRTC offerings, and transcoding this to other formats so that HD voice minutes could be part of an offering. People looked at me askew those few years ago. But now, everyone knows about HD Voice so the concept of additional services is clearly taking root.
The i3Forum is looking at these issues as well. There are many working groups devoted to various service improvement offerings, with both vendors and service providers participating on these working groups. The fact that there are working groups devoted to these service offerings is a big step towards trying to work out a growth strategy.
During 2016 ITW, NFV also took a more prominent role. One reason, obviously, is because this is a very good vehicle for cost reduction. But really, the concept of service agility and adding services quickly is another great reason this was a topic for ITW.
As always, ITW was a great show for Dialogic because of all the meetings we had, and I look forward to continuing to come to this show as the whole audience pivots to a service oriented growth strategy.
Publish Date: May 24, 2016 5:00 AM
2020 Buyers Guide Recruitment Products/Services
|2.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
View more from Dialogic
Recent Blog Posts:
|Scaling in the Cloud – Avoid Flying Too Close to the Sun||December 17, 2019 5:00 AM|
|SD-WAN’s Relationship with UCaaS||December 12, 2019 5:00 AM|
|Hearing and Seeing the Difference in UC Platforms||November 7, 2019 5:00 AM|
|Microservices Architecture – What is it, and why should I care?||October 31, 2019 5:00 AM|
|Panning for “Killer Apps” in the Gold Rush of 5G||February 14, 2019 5:00 AM|
|The Dialogic BUZZ UC Platform Swiss Army Knife||October 24, 2018 5:00 AM|
|DialogicONE - IoT Solutions||October 22, 2018 5:00 AM|
|Dialogic PowerMedia MRF – A Solution You Can Depend On||September 25, 2018 5:00 AM|
|Enabling WebRTC with the Dialogic PowerVille Load Balancer||July 16, 2018 5:00 AM|
|Telecom Meets Digital: The Importance of Establishing Controls||May 24, 2018 5:00 AM|