Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise. And this makes sense for sure given 40% of enterprises are still PSTN on their internal networks.
But there are other options for interfacing your enterprise with a SIP trunk. Certainly, an SBC is a great choice if you have SIP throughout your network. You would need to enforce SIP security at the network ingress point of any SIP trunk. There may be SIP to SIP interworking to do as well. SBCs can do all of that.
So, what should you do if you have a mixed network?
1. You can deploy a gateway and an SBC.
2. You may already have a gateway and then wish to add onto that with an SBC.
3. Or you may deploy an integrated gateway/SBC box, allowing you to have a SIP trunk coming into the enterprise, and allowing you to migrate from PSTN to SIP at your own pace.
Dialogic has all the options listed above. If you are interested in utilizing a SIP trunk and starting to standardize your communications on SIP, please contact us. We’d love to help you.
Source: http://blog.dialogic.com/blog/sip-trunking-options-for-mixed-networks
Publish Date: September 19, 2017 5:00 AM |
| 2.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) PH: +603 5569 9816    |
| 6.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more)  |
| 10.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) PH: 8005771872 |
| 15.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) PH: (+61) 406 501 368 |
| 20.) |  Empirix Hammer Cloud Empirix is the recognized leader of end-to-end contact center test automation and script development solutions on the market. Our renowned product line, Hammer, offers functional, regression, systems integration, performance, and customer experience testing for on premises, hybrid, and cloud environments. We also offer work-from-home test solutions to ensure continuity of experience for your customers across any environment. Hammer Cloud Platform (HCP) is Empirix’s new comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing into an intuitive, software-as-a-service (SaaS) solution. With HCP, it’s... (read more) PH: +1 978 313 7000 |
| Scaling in the Cloud – Avoid Flying Too Close to the Sun | December 17, 2019 5:00 AM |
| SD-WAN’s Relationship with UCaaS | December 12, 2019 5:00 AM |
| Hearing and Seeing the Difference in UC Platforms | November 7, 2019 5:00 AM |
| Microservices Architecture – What is it, and why should I care? | October 31, 2019 5:00 AM |
| Panning for “Killer Apps” in the Gold Rush of 5G | February 14, 2019 5:00 AM |
| The Dialogic BUZZ UC Platform Swiss Army Knife | October 24, 2018 5:00 AM |
| DialogicONE - IoT Solutions | October 22, 2018 5:00 AM |
| Dialogic PowerMedia MRF – A Solution You Can Depend On | September 25, 2018 5:00 AM |
| Enabling WebRTC with the Dialogic PowerVille Load Balancer | July 16, 2018 5:00 AM |
| Telecom Meets Digital: The Importance of Establishing Controls | May 24, 2018 5:00 AM |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
