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Dialogic PowerMedia MRF – A Solution You Can Depend On - Dialogic - ContactCenterWorld.com Blog

Dialogic PowerMedia MRF – A Solution You Can Depend On

I was lucky enough to be welcomed into the Dialogic fold nearly four years ago – time flies. After being part of a great experience in creating a new start-up company from scratch, Dialogic seemed to be the perfect landing place for our “baby.” I often ask myself why the marriage was perfect, and so thought I would share some musing of my experience to date as it is an analogous story to those of both new and existing Dialogic customers.

With my technical hat on (admittedly the hat is looking a little worn and thin lately), Dialogic seemed a perfect fit. The leading-edge products that had resulted from that start-up, such as a Media Resource Broker (MRB) and Load Balancer, needed to find a home with a partner that provided a complimentary offering that when combined, would produce a powerful joint solution – namely the Dialogic® PowerMedia® Media Resource Function (MRF). Equally important was the approach of the Dialogic technical teams who enthusiastically welcomed us onboard. This says a lot about a company that has a long tradition of priding itself on the technology it produces. This theme of collaboration also has been maintained during my tenure at Dialogic when dealing with customers, with the goal of building close technology partnerships rather than traditional industry relationships.

Dialogic as a company is steeped in history and has evolved over many years into the software company it is today. The company’s strong brand is evident as I visit customers and partners around the world, who immediately recognize ‘Dialogic’ and usually recount a success story from the past featuring Dialogic technology. Confidence in the company you are trusting with business-critical projects is key when designing leading-edge solutions in areas such as Cloud, WebRTC, and other evolving technologies. You need to know that the companies you collaborate with have got your back when the going gets tough – and that is certainly true of Dialogic. This is another important reason I joined the Dialogic team that resonates with our relationships with our customers and partners. Dialogic is not going anywhere.

Finally, an area already touched on in this blog, the company is all about the people. Dialogic has an impressive team of technologists who thrive at helping meet our customer needs. A culture that was extremely appealing to me and that extends to all our external relationships.

As you can see, the very reason that the PowerMedia solution set is so powerful is rooted in the evolution of Dialogic, its deep history in technology, and the people who make up the very fabric of the company. As other companies come and go over time, Dialogic continues to innovate and build long-standing technology relationships with customers and partners. If you are disgruntled dealing with instability and unknowns when working with other vendors in the Media Resource Function space, I can highly recommend talking to the Dialogic team about your upcoming needs.

Source: https://blog.dialogic.com/blog/dialogic-powermedia-mrf-a-solution-you-can-depend-on

Publish Date: September 25, 2018


2023 Buyers Guide Outsourced Contact Center Services

Page: 12345
1.) 
Premium Listing
Ec3

Retention Outsource Services
Ec3 is an recognized boutique outsourcer based in Durban, South Africa. Focusing on client retentions, reactivations and cross-sales Ec3 has set the standard in outsourcingwith emphasis on guarding client data through rigorous systems and checks and balances.
Neutral English accents and only GMT+2 time zone means campaigns can be easily implemented worldwide. For quality standards, highest conversions and data integrity Ec3 has become the de facto standard for customer retentions through outbound voice, AVM and webchat.

2.) 
Premium Listing
Omnie Integrated Services

Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Omnie’s North American-based brand ambassadors support voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support, 24 hours/day. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality, tech, and travel.


3.) 
2P Perfect Presentation

Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:

• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
(read more)

4.) 
31 West Global Services

We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.

5.) 
AB Call Center

Single window of services
Single UI for all of your resources.

6.) 
Abacus Cambridge Partners

Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.

We offer the following services:

Business Process Outsourcing
Customer Experience and Customer Relationship Management
Enterprise Resource Planning
AI & Robotic Process Automation
API...
(read more)

7.) 
Abante BPO

We are Abante BPO Contact Center services company with more than 16 years of experience in the sector. We specialize in customer service through specialized technology, and with a multilingual team. Our different operating centers offer high availability and unlimited performance, adapting the specific needs of our clients, and always operating under the highest quality specifications.

8.) 
Advantage Communications

Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.

Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.

We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology.
Are You Ready?

9.) 
American Help Desk

Help Desk Services
24/7/365, 100% US-based help desk, with phone, chat, sms and email capabilities as well as ticket and alert management/remediation services.

10.) 
Fusion BPO Services

Inbound customer service and sales support
With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.

11.) 
ArenaCX

ArenaCX is the global marketplace for business process outsourcing, with more than 170 fully vetted, contracted BPO partners. Our transformative approach to outsourcing gives clients unparalleled value, speed, and elasticity at every stage of the outsourcing journey from partner identification, vetting, and contracting to partner management and change management.

12.) 
AssisTT

Contact Center Services
End to end Contact Center Services provided in Turkey, including call center infrastructure and experience solutions.

13.) Ballena Media

Business Process Outsourcing
Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The company’s value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.
SERVICES
-Contact Center Services
-Customer Service Support
-Sales Support
-Web Data Collection
-Telephone Data Collection
-Data Services
-Infrastructure Design
-Workforce Support
-And More
RESPONSIVE
24/7 coverage, always finding the best solution for your business

14.) 
Bespoke International Group

Business Process Outsourcing
Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience

15.) 
Bgcomm Contact Solutions

Outsourcing
Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits.

16.) 
Boomerang Marketing SA

BPO, Financial and Customer Services
Boomerang SA provides BPO, Financial and Customer Services. We are an Outbound Contact Centre with a proficiency of selling Short and Long Term Insurance products, as well as cross-selling Value Added Products. We provide Inbound Customer Services to the International Market. We service both B2B and B2C sectors, ranging from but not limited to Lead Generation, Appointment Setting, and a full sales spectrum.

17.) 
CallForce

CallForce Outsourcing Specialists
Delivering innovative,customised contact centre solutions from South Africa to the global market

18.) 
CallNovo Contact Center

Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.

Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr...
(read more)

19.) 
ccc by stc

Contact Center Services
Customer expectations are always evolving and ccc is able to identify and resolve issues so that business operations are not negatively impacted. By working with clients we address pain points in a proactive manner through out the customer lifecycle. By understanding the needs of our clients and their customers, ccc provide, unique and enriching customer experiences through the right blend of support channels, experienced “care” agents and COPC aligned/certified processes.

Customer Care
Telesales
Technical Support
Collections
Loyalty & Retention Management

20.) 
CGI Group

Managed Technical Service Desk & Contact Center service
CGI Canadian Technical Service Desk is a large, well-established, service supporting more than 100 clients and employing over 550 employees. It is underpinned by a mature ITIL aligned Service Management framework, with processes dynamically adapted for multi-sourced delivery environments, and aligned with the ISO/IEC20000 Standard.
CGI has a strong customer-centric, Omni Channel, ITIL-aligned Technical Service Desk that offers blended human and machine delivery. We provide end-to-end scalable services that in turn promote a positive end-user experience.

The primary objective of our Service Desk is to provide consistent, best-in-class support by efficiently diagnosing, troubleshooting and...
(read more)
 
Page: 12345



View more from Dialogic

Recent Blog Posts:
Scaling in the Cloud – Avoid Flying Too Close to the SunDecember 17, 2019
SD-WAN’s Relationship with UCaaSDecember 12, 2019
Hearing and Seeing the Difference in UC PlatformsNovember 7, 2019
Microservices Architecture – What is it, and why should I care?October 31, 2019
Panning for “Killer Apps” in the Gold Rush of 5GFebruary 14, 2019
The Dialogic BUZZ UC Platform Swiss Army KnifeOctober 24, 2018
DialogicONE - IoT SolutionsOctober 22, 2018
Dialogic PowerMedia MRF – A Solution You Can Depend OnSeptember 25, 2018
Enabling WebRTC with the Dialogic PowerVille Load BalancerJuly 16, 2018
Telecom Meets Digital: The Importance of Establishing ControlsMay 24, 2018

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