Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND

TRAINING IN CONTACT CENTERS

Upcoming Events

TRAINING IN CONTACT CENTERS

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

INCREASE MOTIVATION - WHAT DRIVES YOU CRAZY AT WORK!

10 BEST PRACTICE IDEAS FROM AWARD WINNERS - Episode 1

Outsourcing - Tips & Best Practices

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Taking VIVR to the Next Level with Progressive Web Apps - Dialogic - ContactCenterWorld.com Blog

Taking VIVR to the Next Level with Progressive Web Apps

For many years, native mobile apps have been the best way for a company, perhaps like yours, to get into your customer’s hands… literally. With the touch of an icon, smartphone users can load an app and access the services your company, big or small, provides. Today, the iTunes App Store and Google’s Play Store are the place to be, but this may be disrupted in the near future with the emergence of Progressive Web Apps (PWAs). In the last year or so, PWAs have become an increasingly popular way to build next generation apps, and we here at Dialogic, are using them to build Visual IVR interfaces that look and feel great on mobile devices.

Progressive Web Apps

What are PWAs? According to Google, the short answer is: Progressive Web Apps are user experiences that have the reach of the web.

They give you all sorts of great features that you would see in native apps, like push notifications, offline support, and app loading screens, but on the web! They are apps that can be run (and installed) on a smartphone with the added benefit that developers can bypass the app stores by deploying to a web server. And that is a game changer! 

PWAs vs Native Mobile Apps

PWAs have grown from the Hybrid Mobile App world. You likely haven’t heard about the “Native Mobile App vs Hybrid Mobile App”(1) debate (unless you happen to be a mobile developer) so indulge me for a moment because for a number of years now, the debate has been raging in the mobile app community.

The “native” camp has strong arguments for its side; performance is unmatched, better user experience and access to device capabilities (GPS, cameras, etc). The “hybrid” camp has often been beaten and bruised on these issues, but it has a number of positives as well; they feel like a native app and are much faster to develop. But these days, I would say the tide is turning and more and more arguments are getting listed on the “pros” column for the hybrid approach.

For me, with my background as a web developer, the hybrid approach and PWAs are compelling for a number of reasons. Firstly, they allow me to write less code, faster, using core technologies I’ve used for years (Javascript, HTML5 and CSS). Secondly, I can target all major mobile devices. And to top it all off, I can write all my code once and build my app for all three platforms; iOS, Android and the web.

For you and your company, these two points are key:

  1. Time to market is much faster. An iOS native app can be months in development, whereas a PWA can be developed and implemented in much less time.
  2. No more app store. No need to go through the app stores to launch or update your app as it can be installed and updated instantly via the web.

PWAs for Visual IVR

An essential component of a successful Visual IVR session is an elegant UI for the caller to follow. The task of developing a beautiful, user friendly and responsive PWA that works great on a whole diversity of smartphones is a daunting one. Thankfully there are tools out there that we can lean on to do the heavy lifting, such as React, Ionic, Polymer, Vue, Backbone, Angular and a few others. For me, the Ionic Framework has really impressed with its flexible and powerful components that give an impressive native app feel on iOS and Android. The speed with which we were able to prototype and implement a web app has impressed everyone involved in the process.

The possibility of retaining more customers by giving them the possibility to add their application to a user’s home screen is also very enticing. Although Apple’s iOS default Safari browser doesn’t yet support PWAs, a recent change in the WebKit dev status now lists the feature as “in development”, which makes the future of PWAs promising on all platforms.

For all the reasons above, PWAs for Visual IVR are a perfect fit and Dialogic will continue to follow closely the advances in this sector that is bound to affect how businesses interact with their customers. Let me know if you’ve got some experience to share on the other frameworks or if you want to know more about the VIVR applications we’re putting together with Ionic, write to me at louis.subirana@dialogic.com.

Source: http://blog.dialogic.com/blog/progressive-web-apps

Publish Date: September 12, 2017 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from Dialogic

Recent Blog Posts:
Scaling in the Cloud – Avoid Flying Too Close to the SunDecember 17, 2019 5:00 AM
SD-WAN’s Relationship with UCaaSDecember 12, 2019 5:00 AM
Hearing and Seeing the Difference in UC PlatformsNovember 7, 2019 5:00 AM
Microservices Architecture – What is it, and why should I care?October 31, 2019 5:00 AM
Panning for “Killer Apps” in the Gold Rush of 5GFebruary 14, 2019 5:00 AM
The Dialogic BUZZ UC Platform Swiss Army KnifeOctober 24, 2018 5:00 AM
DialogicONE - IoT SolutionsOctober 22, 2018 5:00 AM
Dialogic PowerMedia MRF – A Solution You Can Depend OnSeptember 25, 2018 5:00 AM
Enabling WebRTC with the Dialogic PowerVille Load BalancerJuly 16, 2018 5:00 AM
Telecom Meets Digital: The Importance of Establishing ControlsMay 24, 2018 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 178 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =