For many years, native mobile apps have been the best way for a company, perhaps like yours, to get into your customer’s hands… literally. With the touch of an icon, smartphone users can load an app and access the services your company, big or small, provides. Today, the iTunes App Store and Google’s Play Store are the place to be, but this may be disrupted in the near future with the emergence of Progressive Web Apps (PWAs). In the last year or so, PWAs have become an increasingly popular way to build next generation apps, and we here at Dialogic, are using them to build Visual IVR interfaces that look and feel great on mobile devices.
What are PWAs? According to Google, the short answer is: Progressive Web Apps are user experiences that have the reach of the web.
They give you all sorts of great features that you would see in native apps, like push notifications, offline support, and app loading screens, but on the web! They are apps that can be run (and installed) on a smartphone with the added benefit that developers can bypass the app stores by deploying to a web server. And that is a game changer!
PWAs have grown from the Hybrid Mobile App world. You likely haven’t heard about the “Native Mobile App vs Hybrid Mobile App”(1) debate (unless you happen to be a mobile developer) so indulge me for a moment because for a number of years now, the debate has been raging in the mobile app community.
The “native” camp has strong arguments for its side; performance is unmatched, better user experience and access to device capabilities (GPS, cameras, etc). The “hybrid” camp has often been beaten and bruised on these issues, but it has a number of positives as well; they feel like a native app and are much faster to develop. But these days, I would say the tide is turning and more and more arguments are getting listed on the “pros” column for the hybrid approach.
For you and your company, these two points are key:
An essential component of a successful Visual IVR session is an elegant UI for the caller to follow. The task of developing a beautiful, user friendly and responsive PWA that works great on a whole diversity of smartphones is a daunting one. Thankfully there are tools out there that we can lean on to do the heavy lifting, such as React, Ionic, Polymer, Vue, Backbone, Angular and a few others. For me, the Ionic Framework has really impressed with its flexible and powerful components that give an impressive native app feel on iOS and Android. The speed with which we were able to prototype and implement a web app has impressed everyone involved in the process.
The possibility of retaining more customers by giving them the possibility to add their application to a user’s home screen is also very enticing. Although Apple’s iOS default Safari browser doesn’t yet support PWAs, a recent change in the WebKit dev status now lists the feature as “in development”, which makes the future of PWAs promising on all platforms.
For all the reasons above, PWAs for Visual IVR are a perfect fit and Dialogic will continue to follow closely the advances in this sector that is bound to affect how businesses interact with their customers. Let me know if you’ve got some experience to share on the other frameworks or if you want to know more about the VIVR applications we’re putting together with Ionic, write to me at email@example.com.
Publish Date: September 12, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|7.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
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