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Call and Talk to Watson - Dialogic - ContactCenterWorld.com Blog

Call and Talk to Watson

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.  First of all, we are seeing Chatbots enter the scene which prompt you and respond to you.  Almost human like, really. These are all based on typical questions and answers, and have grown more sophisticated.   And we’re seeing sentiment analysis enter the scene as well where the machine can figure out if you are pissed off or not (as an example) and hand you off to a human at the appropriate time.

Ultimately, we’ll see AI here, where the machine will make sophisticated decisions on how to handle your inquiry – meaning whether to handle itself or hand off to a human. 

Enter “Watson.” We’ve all seen the cool commercials.  But now Watson has entered the IVR/Contact center arena.  Watson can give excellent natural language support and complex conversational support.

Dialogic has integrated our PowerNova application server with Watson, thus allowing real-time communications to take advantage of Watson.  For example, you can have Watson on a conference call and you can ask Watson questions, or prompt Watson to give suggestions.  Maybe just ask Watson to write a blog about Watson.  One can imagine a whole range of how AI integration can help enhance real time communication applications.

Source: https://blog.dialogic.com/blog/call-and-talk-to-watson

Publish Date: November 21, 2017 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 



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