Login to Network
It’s been quite a while since I wrote about HD voice. When HD voice was first coming to the market 7 or 8 years ago, Dialogic was pretty active in marketing it’s importance and talking about it. We knew that HD voice would be used when VoLTE was implemented. And we saw many cases where Value Added Services needed to be upgraded to insure that HD voice was carried over from just a phone call to the Value Added Service (for instance, voice mail) in question. It’s taken longer than many of us thought.
However, it’s here and fairly ubiquitious now. Apple supports it in the their new phones, WebRTC has this capability built in, and HD voice codecs are used in all OTT offerings such as Google Voice and Skype. I am finally now taking calls on HD voice. I know this simply because I can hear the difference.
It’s interesting how the marketing of HD voice is working with the wireless service providers. In the US at least, service providers are actively marketing it as a benefit of VoLTE. AT&T makes a big deal about it and so does Verizon. Sprint, somewhat less, but it’s on their website if you dig a little.
This may be the last blog I write about HD voice, simply because it’s now integrated into many different offerings. I would expect the marketing of HD voice to start to subside now – it’s not really a differentiator anymore, so why market it when it’s not differentiated? I’m sure there will be a “next thing” to talk about with voice. Apparently, Enhanced Voice Services (EVS) is a big deal. Whatever the “next thing” is, I’ll be writing about it.
Source: http://blog.dialogic.com/blog/hd-voice-finally-comes-of-age
Publish Date: August 9, 2016 5:00 AM |
| 7.) |  SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more) PH: 7608463385    |
| Scaling in the Cloud – Avoid Flying Too Close to the Sun | December 17, 2019 5:00 AM |
| SD-WAN’s Relationship with UCaaS | December 12, 2019 5:00 AM |
| Hearing and Seeing the Difference in UC Platforms | November 7, 2019 5:00 AM |
| Microservices Architecture – What is it, and why should I care? | October 31, 2019 5:00 AM |
| Panning for “Killer Apps” in the Gold Rush of 5G | February 14, 2019 5:00 AM |
| The Dialogic BUZZ UC Platform Swiss Army Knife | October 24, 2018 5:00 AM |
| DialogicONE - IoT Solutions | October 22, 2018 5:00 AM |
| Dialogic PowerMedia MRF – A Solution You Can Depend On | September 25, 2018 5:00 AM |
| Enabling WebRTC with the Dialogic PowerVille Load Balancer | July 16, 2018 5:00 AM |
| Telecom Meets Digital: The Importance of Establishing Controls | May 24, 2018 5:00 AM |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall