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Telecom Meets Digital: The Importance of Establishing Controls - Dialogic - Blog

Telecom Meets Digital: The Importance of Establishing Controls

Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we can access whatever we want from wherever we want, there needs to be restrictions set in place to regulate who and what is being accessed. Controls, whether it be parental, employer, or business, are becoming increasingly important.

Dialogic works with communication service providers to create solutions to help better serve its customers, leveraging the DialogicONE platform. From easy to use applications for a parent wanting to keep an eye on their child’s internet usage, to full programs for businesses to keep track of employee accessibility. DialogicONE makes the daunting task of regulating internet access an easier and simpler application.

The introduction of phones for kids stemmed from the idea of safety. Having a phone on them for an emergency situation, or the ability for a parent to get in contact with them at any time. Now, with smartphones dominating the market, kids have access to more than just phone calls and texts, they have access to the internet. Parental controls allow parents to set restrictions of what their children have access to. This includes content, such as what types of websites and applications they can visit, as well as time constraints, deciding when they can access the internet. Parents can also keep track of how much access kids have to the internet.

With the tap of an application on their own phone or tablet, parents can supervise their children’s internet access. They can easily add more internet time for chores done or a completed assignment. And on the flip side, they can limit usage and time for misbehaving, or before a project due date. While the settings can be managed from the kids’ phones, that can be tedious and time consuming to makes changes or updates. DialogicONE can consolidate the control settings for multiple phones and devices into one administrator app. The administrator, or parent, can make changes in real time to the kids’ access settings. Allow your kids to get the most out of their technology while resting assured they’re safe with age appropriate content.  Notifications can be provided to parents when kids attempt to utilize internet outside the agreed schedules or access certain content – all towards having a safe environment for all.

With internet now a standard in most work environments, employers need to be sure employees are keeping on track, and using the internet appropriately. Certain sites or content should be banned either all together, while other sites may only need to be banned during work hours. As Michael Scott from The Office put it “When I discovered YouTube, I didn’t work for five days.” For companies that provide wifi rather than a cable internet solution, they need to create access regulations. Are employees allowed to sign on to the wifi with their personal smart phones? While on the wifi, are they able to access any site they want? Having guidelines and rules helps to ensure all employees understand expectations and appropriate internet use. For companies with guests coming and going, it’s also important to think about a separate wifi connection, and possible password, for those visiting.

Rather than standard rules for all employees, certain departments may want to set specific allowances and restrictions. Different roles require access to different online content. For example, the marketing team may be granted special access to social media apps. If they’re posting updates on Twitter and Facebook, they need to access these sites to perform their duties. Another type of access to take into consideration is remote access. Can employees get their work files from a home computer? While putting in a few extra hours from home on the evenings and weekends may make employers happy, they need to also consider the safety risk with remote file accessing. Between remote access and on-campus access, all of this information can be kept in employee logs. Employers can keep an eye on who is accessing what information, when they’re accessing it, and how often.  With the latest focus on privacy and access to personal information, it is even more important to provide a working environment that is well orchestrated with those key aspects in mind.

DialogicONE allows employers to oversee and analyze employees’ internet behaviour. This in turn helps them to make better, more informed decisions when it comes to usage and access for employees. With one consolidated system they can review behaviour, set restrictions, and make changes for the best interest of the company.

It’s become common nowadays to find free internet access at most cafes. Between people working remotely, students, and free-lancers, there’s always those looking to find a nice spot to have a cup of coffee and do some work. Someone sitting at a café to work may stay a little longer and order more food, they may even snap a picture while they’re there, share it on social media, and tag the business in it. While the idea of free internet for everyone may seem ideal, there’s a lot to consider. First and foremost, businesses need to ensure they’re safe. Setting up a separate wifi for customers, as opposed to the business running on the same network, is crucial. Separate networks help protect against hackers and potential data breaches. With a separate network, businesses can also choose a less expensive, slower bandwidth for customers. There’s a fine line between good internet, and impossible to use because it’s so slow internet, in order to keep customers happy and coming back, be sure not to choose that latter!

Businesses should also consider how customers will have access to the wifi and how long they can stay connected within a session. A password can be printed on a customer’s receipt, a password can be displayed, the customer may need to ask the barista, or, the internet can be open to anyone in the vicinity. Customers may be limited to an hour, or two, of free browsing before they’re disconnected. While there are pros and cons to each method, it comes down to how the business prefers to operate. DialogicONE can create applications that allows businesses to manage their networks in one simple platform. It can give businesses an understanding of who is using their services, and this information can be used to help shape future business decisions.

With access to the internet available everywhere we go, it’s important that those in charge take the time and effort to understand the implications. By setting controls for kids, employees, and customers, they can ensure a safe environment, and appropriate use of internet resources. Dialogic works with Communication Service Providers to give consumers consolidated solutions. Dialogic is focused on helping service providers bridge silos, break into new applications and integrate platforms efficiently with our DialogicONE suite of solutions. 

We are experts in telecom with over 30 years of experience as well as architects of next generation applications and services for the service providers globally.  We have solutions to address the roadblocks service providers face, and a proven track record working with them to leverage the past and move aggressively into the future.


Publish Date: May 24, 2018

2023 Buyers Guide Speech Technology

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.


Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)


Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

MattsenKumar LLC

SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.


V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership


InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.


Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis

All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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View more from Dialogic

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The Dialogic BUZZ UC Platform Swiss Army KnifeOctober 24, 2018
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Dialogic PowerMedia MRF – A Solution You Can Depend OnSeptember 25, 2018
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Telecom Meets Digital: The Importance of Establishing ControlsMay 24, 2018

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