
Robocalls have been getting quite a bit of ink lately in the United States. Robocalls are those annoying auto-dialer calls you may get. The US FCC has stepped in and asked the US service providers to provide robocall blocking services. In many ways, this really is nothing new. Robocalling has been a problem for years. I had put my name on a do not call list many many years ago with great success (Go to www.donotcall.gov). However, that was my home phone. They are now coming to my mobile phone, so I’m going to have to register that phone number.
Tricking callers by displaying fake caller IDs is easier now than it’s ever been, which is one of the reasons why this issue has come up again. If you go to Google and type “robocall” the first things you see are 4 sponsored ads that enable you to send robocalls!
However, it is illegal. The FTC’s website says “If you receive a robocall trying to sell you something (and you haven’t given the caller your written permission), it’s an illegal call. You should hang up. Then, file a complaint with the FTC and the National Do Not Call Registry.”
Note you can still get phone calls from “existing relationships.” For example, I periodically get automated, sometimes even somewhat personalized, phone calls from the New York Giants or members of the New York Giants as I have season tickets with them. And I don’t think it’s possible to escape the political robocalls if you are registered with a party, though especially this year, I wish I could.
What is new is that the FCC has asked the service providers to provide call blocking services, and not leave it up to the consumer to do all this work. There are multiple solutions to this issue at the network level, one of which is putting a call blocking application with the Class 4 switch. And the Dialogic ControlSwitch can help. To find out more, contact us here.
Source: http://blog.dialogic.com/blog/robocalls-call-for-service-provider-intervention
Publish Date: August 16, 2016 5:00 AM |
1.) | 2Ring 2Ring Gadgets for Cisco Finesse 2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed. Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli... (read more) PH: +1 (916) 426-3790 |
5.) | Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) PH: 07973640527 |
Scaling in the Cloud – Avoid Flying Too Close to the Sun | December 17, 2019 5:00 AM |
SD-WAN’s Relationship with UCaaS | December 12, 2019 5:00 AM |
Hearing and Seeing the Difference in UC Platforms | November 7, 2019 5:00 AM |
Microservices Architecture – What is it, and why should I care? | October 31, 2019 5:00 AM |
Panning for “Killer Apps” in the Gold Rush of 5G | February 14, 2019 5:00 AM |
The Dialogic BUZZ UC Platform Swiss Army Knife | October 24, 2018 5:00 AM |
DialogicONE - IoT Solutions | October 22, 2018 5:00 AM |
Dialogic PowerMedia MRF – A Solution You Can Depend On | September 25, 2018 5:00 AM |
Enabling WebRTC with the Dialogic PowerVille Load Balancer | July 16, 2018 5:00 AM |
Telecom Meets Digital: The Importance of Establishing Controls | May 24, 2018 5:00 AM |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall