PROGRAMMING COMING SOON!
Over the summer, I wrote about how Internet of Things will sometimes need to merge with Real Time Communications. Dialogic even created an infographic on this concept. Let me explain more since I’ve had a few questions come in since then.
IoT in its simplest form is basically sensors sending data. That in and of itself is not that interesting. What is interesting is that some kind of analysis gets done on the data, and if something is akilter then an alert is triggered. In many cases, this alert will go to another machine (M2M!) and that machine will do something. For instance, if there is a system to measure soil humidity, and the soil humidity gets below a certain set threshold, then a sprinkler system could be turned on.
In other cases, the alert will go to a human. For instance, if water pressure is measured to be low in a pipe in a city system, then a human will be dispatched to look where the pressure is low and where presumably a leak is. And the pipe can be fixed. Or if a beer keg in a bar measures low beer, a text message can go to the beer provider so another keg can be dispatched to the bar in time before disaster strikes! Phew.
As we get further into when an alert will go to a human, in some of these cases, real-time communications will need to occur. As I wrote in my summer blog, there may be a case of a car crash and then the car can go into a mode to talk to the driver. This conversation can be overheard by a human who could then send help if required. I’m sure you as a reader can think of other examples of this. For instance, let’s say some emergency is happening (the IoT devices figured that out because of various anomolies in their standard readings), then a conference call to the proper authorities can be kicked off by the IoT system, replete with video of the emergency. Or maybe closer to home, if someone is ringing your doorbell, then a live video feed can go to your smartphone so you can see if you want to actually get up and go to the door. There have also been many healthcare examples written about where voice and/or video would be required.
Dialogic has been doing real-time communications since it’s inception almost 35 years ago. We have both the underlying technology to help you create a cloud-based RTC IoT application, or we can even create a customer application for you.
Publish Date: January 10, 2017 5:00 AM
This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc.
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Call Center Studio
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ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.
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|5.)||Comm100 Network Corporation|
The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.
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CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
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Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
eGain omnichannel customer engagement solutions power digital transformation for leading brands.
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The Customer Engagment Platform (CEP) collects multichannel interaction and application data from all channels, across multiple systems, providing a single, complete data source for ethosAnalytics to access and display information in useful, usable ways. CEP provides companies with scalable and repeatable software for big data solutions.
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omnichannel support service, BPO services
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Noble Contact Center
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70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage
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PROGRAMMING COMING SOON!