Every year, Ericsson puts out a nice overall Mobility Report in June. I’m finally getting around to reading it now. There is some really nice information in there about IoT growth and 5G.
However, this one graphic really struck me. Readers of my blog know I’ve been writing about VoLTE and Value-Added Service (VAS) applications recently, with my point being we are just at the cusp of seeing VAS growth with VoLTE.
Some of the VAS will be the same types of value-added services as we see today (i.e. conferencing), but we’re also going to see new types of value-added services where voice is just a part of the service, not the main part of the service.
This graph shows the huge potential with being attached to VoLTE. I would suspect a large proportion of these applications will be run in a cloud of some sort. Dialogic will be there to help either at the application layer or the media server layer.
Publish Date: October 25, 2016 5:00 AM
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
|6.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
|Scaling in the Cloud – Avoid Flying Too Close to the Sun||December 17, 2019 5:00 AM|
|SD-WAN’s Relationship with UCaaS||December 12, 2019 5:00 AM|
|Hearing and Seeing the Difference in UC Platforms||November 7, 2019 5:00 AM|
|Microservices Architecture – What is it, and why should I care?||October 31, 2019 5:00 AM|
|Panning for “Killer Apps” in the Gold Rush of 5G||February 14, 2019 5:00 AM|
|The Dialogic BUZZ UC Platform Swiss Army Knife||October 24, 2018 5:00 AM|
|DialogicONE - IoT Solutions||October 22, 2018 5:00 AM|
|Dialogic PowerMedia MRF – A Solution You Can Depend On||September 25, 2018 5:00 AM|
|Enabling WebRTC with the Dialogic PowerVille Load Balancer||July 16, 2018 5:00 AM|
|Telecom Meets Digital: The Importance of Establishing Controls||May 24, 2018 5:00 AM|