DiRAD will be on hand to discuss its communications’ technologies with state and local government executives. Mobility, cloud, IoT, and cyber security are a few of the key topics on the agenda. For additional information, click here.
Publish Date: August 12, 2015 5:00 AM
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
PH: +61 7 5660 6284
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
|Stoicism for the Stressed-Out Agent||January 24, 2017 5:00 AM|
|Surviving the Avaya Bankruptcy||January 19, 2017 5:00 AM|
|How NOT to Treat Call Center Employees||August 2, 2016 5:00 AM|
|Skype for Business Begins PSTN Preview||November 14, 2015 5:00 AM|
|Northeast User Conference||November 11, 2015 5:00 AM|
|DiRAD and Compulink Partner to Provide New MTA Call Center Solution||November 11, 2015 5:00 AM|
|DiRAD is Now Listed with NYCHA||November 11, 2015 5:00 AM|
|DiRAD will Exhibit at the New York City Technology Forum||August 12, 2015 5:00 AM|
|DiRAD Attending SpeechTEK||August 12, 2015 5:00 AM|
|DiRAD to Exhibit at the New York Digital Government Summit||August 12, 2015 5:00 AM|