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DiRAD Tech Experiences Growth! - DiRAD Technologies - ContactCenterWorld.com Blog

DiRAD Tech Experiences Growth!

July was an amazing month here at DiRAD. We celebrated independence day with our families, saw great growth in business by welcoming new clients, and most exciting of all – growth on our team!

Tracy Liebenow is the new HR Coordinator for DiRAD Technologies, and the team couldn’t be more excited. She comes with years of experience and a fresh perspective on human resources.

DiRAD decided the best way to get to know Tracy would be to pass on the pleasantries and ask her the tough questions straight out the gate.

Here is what she had to say to Jolene Damián, a business development rep at DiRAD Technologies.


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tracy liebenow
Tracy comes with a fresh perspective on HR

What did you do prior to working for DiRAD?

Tracy: My background is in Human Resources, but most recently I had taken a slight detour and was working in the realm of Communications & Engagement within the Employee Benefits field.  I had also recently found myself in the role of homeschool teacher/aide which was definitely a new gig for me and one I am not sure I excelled at.

 

What steps did you take early in your career that helped your growth?

Tracy: Wow, what a good question.  Honestly, I am not sure I knew what I was doing early in my career!  The one thing that I have always been big on is seeing life as a journey and embracing new experiences.  This has not only allowed me to gain a diverse background, but it has also taught me how to be open to change.

Although having processes and procedures is effective and in a lot of ways necessary, I am also always looking at how to improve things and make them more efficient.  I am also the “why” girl – I always like to understand the reason for things so we aren’t just doing them “because that’s how it’s always been done”.

 

How did you get into HR?

Tracy: Ohhh…I think like many others in this field, we tend to somehow just “fall into it”.  Back when I was in college I didn’t know anything about HR or that it was even something you could go to school for.  I was studying psychology and was actually introduced to the idea of HR through my job at a grocery store – kind of odd, right?  I originally thought I would further my education in psychology, but after moving across the country to Colorado I decided not to go back to school and took a job in HR department at a hospital— and here I am today.

 

What made you choose to work at DiRAD?

Tracy: It really comes down to one word – value(s).  I was looking for a company where I felt like I could add value and one where the company’s values and culture resonated with me.  I have touched just about every area of HR there is and I wanted to take my experience and use it in a hands-on but also strategic way.  That said, I didn’t necessarily want to chase a title or certain status, and I happened to see that DiRAD was looking for an HR Coordinator.

After doing research, because that is what I do, I liked what I was seeing regarding the company’s culture.  I also came across a video Lindsey Brundege had done on LinkedIn and reached out to her from a networking standpoint.  I liked what she had to say and enjoyed my conversation with her. I had heard other good things about DiRAD as well and just knew this was something I wanted to be part of.  After learning more about the position itself, I felt like it was a place where I could thrive, make an impact and I was excited about the possibilities –at that point, I was all in!

 

Do you have thoughts on the company culture at DiRAD so far?

Tracy: I have to say, coming into a company, especially from an HR standpoint, during a pandemic is interesting!  With so many of our employees working from home right now I am sure I am not getting the same experience I would have if I started when everyone was still working in the office.  That said, everyone, I have talked to so far has been very welcoming and easy to work with!  I like that DiRAD has a laid back vibe, but that everyone still works really hard, cares about their job and supports each other.  So far, I am excited to be part of this culture and look forward to growing it!

 

What changes do you see for the future growth of DiRAD?

Tracy: It may still be a little early for me to tell.  There are a lot of outside factors playing into what change looks like right now.  I know that working from home has been going well for us, so we could continue to see more of that into the future, even beyond COVID.  With that, we will definitely have to work on developing our employee engagement and ensuring we remain connected as a team.  I think there is a lot of potential for growth, and I look forward to building an HR function that supports it!

Publish Date: June 8, 2021 2:36 PM


2021 Buyers Guide Outsourced Contact Center Services

Page: 1234
1.) 
2P Perfect Presentation

Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:

• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
(read more)

2.) 
31 West Global Services

We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.

3.) 
Abacus Cambridge Partners

Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.

We offer the following services:

Business Process Outsourcing
Customer Experience and Customer Relationship Management
Enterprise Resource Planning
AI & Robotic Process Automation
API...
(read more)

4.) 
Abante BPO

We are Abante BPO Contact Center services company with more than 16 years of experience in the sector. We specialize in customer service through specialized technology, and with a multilingual team. Our different operating centers offer high availability and unlimited performance, adapting the specific needs of our clients, and always operating under the highest quality specifications.

5.) 
Advantage Communications

Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.

Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.

We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology.
Are You Ready?

6.) 
American Help Desk

Help Desk Services
24/7/365, 100% US-based help desk, with phone, chat, sms and email capabilities as well as ticket and alert management/remediation services.

7.) 
Fusion BPO Services

Inbound customer service and sales support
With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.

8.) 
AssisTT

Contact Center Services
End to end Contact Center Services provided in Turkey, including call center infrastructure and experience solutions.

9.) 
Ballena Media

Business Process Outsourcing
Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The company’s value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.
SERVICES
-Contact Center Services
-Customer Service Support
-Sales Support
-Web Data Collection
-Telephone Data Collection
-Data Services
-Infrastructure Design
-Workforce Support
-And More
RESPONSIVE
24/7 coverage, always finding the best solution for your business

10.) 
Bgcomm Contact Solutions

Outsourcing
Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits.

11.) 
Boomerang Marketing SA

BPO, Financial and Customer Services
Boomerang SA provides BPO, Financial and Customer Services. We are an Outbound Contact Centre with a proficiency of selling Short and Long Term Insurance products, as well as cross-selling Value Added Products. We provide Inbound Customer Services to the International Market. We service both B2B and B2C sectors, ranging from but not limited to Lead Generation, Appointment Setting, and a full sales spectrum.

12.) 
CallForce

CallForce Outsourcing Specialists
Delivering innovative,customised contact centre solutions from South Africa to the global market

13.) 
CallNovo Contact Center

Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.

Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr...
(read more)

14.) 
CGS

CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities.

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and...
(read more)

15.) 
CLCA Call Direct

Virtual Assistant Services
Ensuring you have an efficient back office team is vital to running a reliable and cost-effective business. Our virtual PA services allow you to have either a live call answering solution that will transfer a call or take messages in absences or a non-voiced option for back-end operations meaning your business is always available to customers.

Your dedicated virtual PA will be matched to your business and your requirements and will answer any calls or emails with your company name and a tailored script that you will approve before our team take live calls.

This means that non-essential business or personal tasks are taking off your plate which can only benefit your essential business p...
(read more)

16.) 
Conectys

Conectys delivers a wide range of contact center services and call center outsourcing solutions. We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taiwan as well as through a robust Work from Home team.

We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.

17.) 
Connecta Center

- Prospecting, commercial appointments
- Collection
- Surveys
- Customer Care
- Technical Support

18.) 
Consilium Software

Consilium UniCare™ Professional Services
As technological change occurs at a faster pace than ever before, organization with the industry-leading Cisco contact center platform need to get outcomes quicker, better and more predictably. By bringing in the subject matter experts from Consilium's advanced professional services, you get unparalleled knowledge which has been trusted for over 33 years, consistency and a global footprint. Give your Cisco platform a turbo boost by investing in Consilium UniCare™ professional services when it is time to design, implement, upgrade, or add / optimize third-party integrations.
• Cisco UCCE, PCCE & UCCX design, implementation and upgrades
• Cisco CVP VXML application development with PCI compl...
(read more)

19.) 
ContactWorks

We specialize in all aspects of customer contact services:
• Customer Service
• Technical Support
• Employee Help Desk
• Customer Acquisition / Retention
• Order Processing / Administration
• Quality Monitoring
• Consulting

20.) 
Costa Rica's Call Center

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
 
Page: 1234



View more from DiRAD Technologies

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