When agents and supervisors have to handle difficult calls, it can be extremely stressful. Getting beaten up by callers on a daily basis not only affects mental health, but also increases secretion of a stress hormone called Cortisol. This is the same hormone released during the “fight or flight” response. At sustained high levels, cortisol will tear your body down. To fight this condition and extend your life without drugs or alcohol, try an ancient philosophy called Stoicism. Really? Philosophy and call centers? Yes. Call centers (especially those with high turnover) can be stress factories, chewing up and spitting out agents on an almost daily basis. Stoicism can help people take control of their reactions to stressful events, thereby dramatically reducing stress — and ultimately increasing retention. To learn about Stoicism, click here to get started.
Publish Date: January 24, 2017 5:00 AM
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|2.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
|3.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
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