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Ryann Walters, Call Center Director - DiRAD Technologies - ContactCenterWorld.com Blog

Ryann Walters, Call Center Director

DiRAD Technologies Call Center Director, Ryann Walters, is an incredible asset to the business. With such a large outsourced call center located in Upstate NY, handling many large contracts like the NYS DMV, she is an integral part of the team. We sat down to learn more about this amazing woman and her journey. Here is what we learned…

ryann-walters
Ryann Walters

Are you from New York, originally? I am. I grew up in Rensselaer, NY and currently live in Wynantskill, NY.

What inspired you to get into your field? I began working in call centers at a young age, entry-level. I was always fascinated by the work that the leadership team and business analysts put in to make the day to day operations run efficiently. I worked hard to make myself stand out and eventually was asked to work on special projects that gave me the opportunity to work closely with these teams and the clients. One day I was given the opportunity at a position that I was not necessarily qualified for “on paper” at the time, and haven’t looked back since.

What makes you choose to work at DiRAD? Wilson Michne, hands down. When I came in for my interview and saw that face, I knew this was the place for me. That and the fact that this was a blank canvas opportunity for me.  I was given the freedom to come in and “do what I do”.  I recognized that there was so much opportunity for growth coming on board with the company.  I am thoroughly enjoying the ride!

Wilson Michne

What word would you use to describe the company culture at DiRAD? Family. I come from the corporate world, and sadly, the sense of family is not the norm. Working in this smaller business setting, with such great people, has been an amazing experience.

What is the Contact Center environment like? Diverse. A lot of different personalities. Which makes it fun and interesting. Never a dull moment!

Tell us about home/family life – I’m married for 9 years this month and we have an 11-year-old daughter, Isabella. I also raised my nephew, Michael, who is like a son to me (he is now 26). I am the youngest of 3 siblings, 1 brother, and 1 sister. We are all very close and love to spend as much time together as possible. I have a great family and great in-laws. Truly blessed.

Tell us about some of your hobbies – I LOVE art and up until COVID, I had a face painting side gig which I absolutely loved, as it incorporates 2 of my favorite things – art and children. My favorite thing to do is watch my daughter play softball. She plays 3rd base and is an absolute beast on the field. So I really enjoy watching her play.

That’s the second DiRAD team member to describe the company culture using the word “family.” To learn more about the team click here.

Publish Date: June 8, 2021 3:15 PM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from DiRAD Technologies

Recent Blog Posts:
Get to Know the DiRAD Technologies TeamJune 8, 2021 3:17 PM
COVID Risk Surveys Weighing You Down?June 8, 2021 3:16 PM
Ryann Walters, Call Center DirectorJune 8, 2021 3:15 PM
Make COVID Surveys Touch-Free!June 8, 2021 2:43 PM
10 Businesses That Benefit From Outsourced Contact CenterJune 8, 2021 2:42 PM
DiRAD Tech Experiences Growth!June 8, 2021 2:36 PM
How is Covid-19 Affecting DiRAD?June 8, 2021 2:21 PM
Using IVAs Across PlatformsJune 8, 2021 2:18 PM
The Truth About What Virtual Customer Assistant Tech Is, and Isn’tJune 8, 2021 2:17 PM
Working From Home in the Age of CoronavirusJune 8, 2021 2:15 PM

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