Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

Skype for Business Adds Voice - DiRAD Technologies - ContactCenterWorld.com Blog

Skype for Business Adds Voice

Microsoft’s Office 365 Lync client has been up and running for several years now, providing Instant messaging, presence and video and Audio conferencing.  But voice has been noticeably absent.

A few years ago in a halfhearted attempt,  Microsoft partnered with telecom companies, especially in Europe, to try and piece together some kind of cloud voice offering. It unceremoniously tanked. Then they decided that customers would need to be running an Enterprise Lync server on their premise in order to bring voice into the Lync experience. Not a good story for several reasons, including that capital outlay for such a setup was not insignificant.

Fast foward to a recent Enterprise Connect keynote by Zig Serafin, corporate vice president of Skype for Business (the new name for Lync), which laid out Microsoft’s plans for enterprise voice. Read the full article by Beth Schultz, which is a good rundown of Serafin’s keynote.

According to Serafin, Microsoft will be rolling our enterprise-grade PSTN connectivity later this year, with a global roll-out to follow. It’s all part of creating a  “comprehensive productivity experience.” Microsoft will utilize strategic carrier partners, like AT&T in the US.

By combining the best of Lync and Skype and calling the product Skype for Business, Microsoft has launched a product that completes the UC puzzle in the enterprise.  They also have a Skype user base of 300 million users, many of whom now use a different communications system at work. These Skype users are all potential business customers, and that’s where Microsoft hopes to dominate.

 

Source: http://www.dirad.com/skype-for-business-adds-voice/

Publish Date: March 26, 2015 5:00 AM


2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 



View more from DiRAD Technologies

Recent Blog Posts:
Stoicism for the Stressed-Out AgentJanuary 24, 2017 5:00 AM
Surviving the Avaya BankruptcyJanuary 19, 2017 5:00 AM
How NOT to Treat Call Center EmployeesAugust 2, 2016 5:00 AM
Skype for Business Begins PSTN PreviewNovember 14, 2015 5:00 AM
Northeast User ConferenceNovember 11, 2015 5:00 AM
DiRAD and Compulink Partner to Provide New MTA Call Center SolutionNovember 11, 2015 5:00 AM
DiRAD is Now Listed with NYCHANovember 11, 2015 5:00 AM
DiRAD will Exhibit at the New York City Technology ForumAugust 12, 2015 5:00 AM
DiRAD Attending SpeechTEKAugust 12, 2015 5:00 AM
DiRAD to Exhibit at the New York Digital Government SummitAugust 12, 2015 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10287 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =