The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, even for those of us who strive for continued development and leanings throughout the year.
At the end of last year, Douglas Jackson received an amazing and unexpected accolade.
The Customer Experience Magazine published its Top 50 CX Stars. Hannah Louise Cox, Executive Search Consultant, was announced in the Top 25 Customer Experience Professionals, the only recruitment professional to make this list and the only non-recruitment business owner to make the top 50 and Michelle Ansell, Managing Partner, was announced No 8 in the Customer Experience Influencers list, amongst the top 3 female influencers and the highest ranking recruitment industry professional within the list.
Douglas Jackson were also only one of two companies who achieved more than one industry professional on the list.
To say we are extremely proud of this recognition is an understatement, looking through the list we are in esteemed company indeed.
So, looking forward to 2020, Douglas Jackson enters its 13th year of serving the Customer industry and how things have changed.
Back in 2007 when we started we almost exclusively hired for the Call Centre and Customer Service industry, Customer Experience, Omni-Channel, Customer Success did not exist, let alone the number of supporting, strategic and specialist roles we now recruit extensively for; CRM, Programmes, Change, Insight, Resource Planning, Forecasting, Journey, Strategy, Design, Data, Analytics…. We wonder what will the next decade bring?
We look forward to the year and decade ahead, change is constant, as is our passion and commitment to the service we provide to the industry and individuals we serve. We look forward to working with many of you again this year and would like to wish you all a healthy and happy new year!
If you are considering a change, to your team, your structure, or your career. Give us a call or contact us to see how we can help you. 0345 620 9720, or email@example.com
Publish Date: January 7, 2020
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
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