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How You and Your Leaders Can Emerge Stronger and More Successful - Douglas Jackson Limited - ContactCenterWorld.com Blog

How You and Your Leaders Can Emerge Stronger and More Successful

If you are like many of the customer and employee focused business leaders and HR Directors we are talking to, resilience and the ability to attract and develop resilient leaders is critical at this time.

We have been speaking with a number of business leaders, CEO’s, CCO’s, COO’s, and HR Directors about the resilience of their leadership team.

Having resilient leaders at the moment is critical for you to achieve success, to make money, save money, lead your teams and colleagues.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

What if you do not feel you have enough resilience in your leadership team?

Maybe you are asking how do I recruit for resilience?

How do I measure resilience in our leadership team?

Recent business insight published by McKinsey states ‘To emerge stronger from the COVID-19 crisis, companies should start reskilling their workforce’s now’

‘Even before the crisis, 87 percent of executives said they were experiencing skill gaps in the workforce or expected them within a few years. But less than half of respondents had a clear sense of how to address the problem.’

The report goes on to state that ‘current trends are accelerating the need to enhance skills’ and ‘adapting employees’ skills and roles to the post-pandemic ways of working will be crucial to building operating-model resilience.’

The great news is that resilience can be taught.

It can improve with interventions.

As we know how important resilience, emotional intelligence, social intelligence and motivation is to our clients and customers at this time, we are able to offer our clients a comprehensive assessment process, insight and report which will help you measure the levels of resilience, EQ, SQ and motivation in your current leadership team.

A comprehensive assessment of your leaders, which will give them the chance to demonstrate personal excellence in the workplace.

The assessment helps you recruit and develop self-aware individuals who are able to self regulate and self-manage.

An assessment, insight and comprehensive report that can be used to develop better resilience in your leadership team.

Contact us to learn more and see if this tool and process will help you recruit and or develop a more resilient, more effective, more successful leadership team.  Contact Hannah Louise Cox, 01543 231072, or Michelle Ansell, 01543 231071, both of who are accredited interpreters of these reports and who can carry out a free no obligation audit of your situation.

Douglas Jackson help customer and employee led business leaders and HR Directors substantially improve the recruitment and retention of their new hires, saving you time and money.

Source: https://douglasjacksonrecruitment.wordpress.com/2020/08/24/how-you-and-your-leaders-can-emerge-stronger-and-more-successful/

Publish Date: August 24, 2020 5:00 AM


2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 



View more from Douglas Jackson Limited

Recent Blog Posts:
How You and Your Leaders Can Emerge Stronger and More SuccessfulAugust 24, 2020 5:00 AM
Returning to the office…Covid Recovery for business…August 4, 2020 5:00 AM
Searching For Excellence and Geisha Recruiters???June 3, 2020 5:00 AM
Is Customer Experience Really Dead?May 28, 2020 5:00 AM
The New Customer and Employee LandscapeMay 4, 2020 5:00 AM
Accelerated Digital TransformationsApril 6, 2020 5:00 AM
6 Top Tips For Video InterviewsMarch 30, 2020 5:00 AM
Continued SupportMarch 17, 2020 5:00 AM
Personalisation Of The Customer Journey – CCMA SeminarMarch 9, 2020 5:00 AM
The Future of The Contact Centre ConferenceFebruary 21, 2020 5:00 AM

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