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Stability In a Changing Market - Douglas Jackson Limited - ContactCenterWorld.com Blog

Stability In a Changing Market

Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever your opinions on what has happened, is happening, or about to happen, there is no doubt that what we are facing as a country has an effect on us day to day in business.

How has the current economic situation affected your business, or business area?

The truth is, from a recruitment perspective, and regardless of Douglas Jackson having much continued success, is that we have seen challenging times now for many years. There can always be a reason not to hire – the Scottish Independence referendum, the EU referendum, general elections in years gone by, and the one that we face tomorrow.

How does this affect your ability to hire and attract the right talent into your organisation?

We are in a very unique political and economic situation, for sure, however, there are ways to make sure that you are securing the very best candidates not just on the market, but in the market. Some candidates, especially top performers, can be hesitant to move roles. The market has been very unpredictable over recent years with change being the only constant. Trust has become so very important, to clients, candidates, and to us.

 

If you are struggling to attract the right individuals to your business, who can not only do the role, but will do the role, and perform very effectively, we have a variety of solutions for you. We have worked very hard over the many years that we have been specialists in the Customer industry to build up a reputation of trust and quality, and we also have proven scientific methodology for matching candidates specifically to your organisations culture and the expectations of your specific role.

You can watch the Douglas Jackson Search video here

We can move swiftly to tap into a well-developed network of talented professionals, producing fully qualified shortlists of quality candidates, supported all the time by experienced, respected and most importantly trusted industry professionals.

Whatever tomorrow brings, we will all still be striving to deliver exceptional service and experiences throughout our great industry, and I look forward to working with you during another very successful year!

Please contact me to find out more about how to secure the right senior leaders for your business needs:

Direct Dial: 01543 231072

E-mail: hannah@douglas-jackson.com

Source: https://douglasjacksonrecruitment.wordpress.com/2019/12/11/stability-in-a-changing-market/

Publish Date: December 11, 2019


2023 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



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