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Customer Experience Awards 2019 - Douglas Jackson Limited - ContactCenterWorld.com Blog

Customer Experience Awards 2019

A 10th year anniversary for Awards International and the UK Customer Experience Awards.

With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL game at the weekend.

I am proud to be involved in the judging of these awards for the last 9 years now and each year I come away enlightened and invigorated by the stories and passion of the presentation.

I had the pleasure of judging the Team Programme of the year; Three in Partnership with Roamler, Direct Line Group, Knight Frank, CPM International, BUPA Global with Confirmit, GAME Digital, Webhelp and Shop Direct, DPD UK. For the first time this year I chaired an all female panel, thank you to Chloe, Debbie and Sarah. At the end of the day we all had differing thoughts on who our winner was, yet we thought there were a possible 3 potential front runners.

Knight Frank who were awarded a Bronze in our category, took the most wins of the night, their programme was certainly impressive and vast, followed by Direct Line Group who in our category presented the work in their bereavement team which was a real eye opener and great entry.

Our category win went to GAME Digital, well done! A great entry and delivered exceptionally well by Liz Turrell, Customer Excellence Manager.

DPD were awarded a silver, also delivered some significant and excellent achievements in a difficult market.

Lovely to see some less known and new brands appearing and achieving wins or awards; The Holly Private Hospital, Mum & You, TrustedHousesitters, Camm & Hopper.

Congratulations to all!

The awards evening was finished off by the powerful voice of Heather Small of M People.

Thank you and well done to all the organisers and our host for the evening Ian Golding.

Source: https://douglasjacksonrecruitment.wordpress.com/2019/10/11/customer-experience-awards-2019/

Publish Date: October 11, 2019 5:00 AM


2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



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