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A 10th year anniversary for Awards International and the UK Customer Experience Awards.
With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL game at the weekend.
I am proud to be involved in the judging of these awards for the last 9 years now and each year I come away enlightened and invigorated by the stories and passion of the presentation.
I had the pleasure of judging the Team Programme of the year; Three in Partnership with Roamler, Direct Line Group, Knight Frank, CPM International, BUPA Global with Confirmit, GAME Digital, Webhelp and Shop Direct, DPD UK. For the first time this year I chaired an all female panel, thank you to Chloe, Debbie and Sarah. At the end of the day we all had differing thoughts on who our winner was, yet we thought there were a possible 3 potential front runners.
Knight Frank who were awarded a Bronze in our category, took the most wins of the night, their programme was certainly impressive and vast, followed by Direct Line Group who in our category presented the work in their bereavement team which was a real eye opener and great entry.
Our category win went to GAME Digital, well done! A great entry and delivered exceptionally well by Liz Turrell, Customer Excellence Manager.
DPD were awarded a silver, also delivered some significant and excellent achievements in a difficult market.
Lovely to see some less known and new brands appearing and achieving wins or awards; The Holly Private Hospital, Mum & You, TrustedHousesitters, Camm & Hopper.
Congratulations to all!
The awards evening was finished off by the powerful voice of Heather Small of M People.
Thank you and well done to all the organisers and our host for the evening Ian Golding.
Tele-Sales and International Call Center With the KRK Academy Call Center, it is not just to answer your incoming calls; Social media management online help WhatsApp reply outbound call services Voice response systems Call center software solutions Voip services Social Media Ads, Google ADS Ads, SEO, Website setup Reporting services for your company You can do things like.
2.)
Alliance Infotech Pvt Ltd
alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.
3.)
Alycom Business Solutions
CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.
We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.
We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.
4.)
Cloudyflex
Zoho CRM Suite Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs : - Multi Channel Lead Management - Sales Force Automation - Quotation & Order Management - Full 'Lead to Order' process - After Sales Services - Social Media Management - Mass E-mailing & Marketing Automation
& several other capabilities
5.)
Commence Corporation
Commence CRM Comprehensive solution for automating sales, marketing, customer service ticketing and project management.
6.)
eGain Corporation
eGain Solve™ eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
7.)
FinCRM
FinCRM - CRM Software FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.
FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it... (read more)FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.
FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it as per requirement. Moreover, FinCRM is budget-friendly, so you don’t need to worry about your financial plans.
8.)
MFE International
Creatio(formerly bpm'online) Process-driven unified CRM Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software. A new process-driven CRM and not the traditional CRM type.
9.)
NetHunt CRM
NetHunt CRM NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.
Core Functionality: - one-click lead capturing; - pipeline and deals stage management; - unmatched integration with G Suite apps; - integration with Linkedin and other apps via Zapier; - automated contact sync; - bulk email campaigns, open and clicks tracking; - dashboard, performance reporting, and tasks; - full customisation.
10.)
Noetica
Synthesys™ A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
11.)
Notoriety Group
Customer Relationship Management We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners. we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience. NOTORIETY is your power to grow and thrive
12.)
Vads
Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.
CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.
Benefits : - Help to see 360 degrees of customer view perspective - Analysis to measure performance and gain new target and business insight - Tracking and scheduling are centralized in one database - Help to stay abreast and stay close each other, increase productivity.
13.)
TrendzAct
Trendzact CRM Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
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