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Help to move the dial when it comes to EDI… - Douglas Jackson Limited - ContactCenterWorld.com Blog

Help to move the dial when it comes to EDI…

How important is EDI, Equality, Diversion and Inclusion, to you and or your business?

Employers are increasingly coming to recognise the strong business case for improving the level of diversity and inclusion within their workforce and across all levels of their senior leadership.  A more diverse and inclusive workforce delivers higher levels of engagement, creativity and innovation.


Latest research carried out by McKinsey on why diversity matters, found that companies in the top quartile for gender or racial and ethnic diversity are more likely to have financial returns above their national industry medians.

In their latest report, Diversity wins: How inclusion matters they state that they have seen ‘a stronger business case for diversity, but slow progress overall’. Since 2014 the data has seen uplifts from 15-20% on executive team female representation in the US and UK, yet globally, just a one percentage point from 2017 to 2019, with over one third of the companies having no women at all on their executive teams.


We are very excited to soon be launching a collaboration with a business and individuals committed to helping business leaders and organisations, move the dial when it comes to EDI.

We are looking for expressions of interest from business leaders, and or HR Directors who are about to start or, are already on their diversity journey who may benefit from a series of roundtable events and or webinars. There will be no charge for these initial sessions,  This is something both I, the team at Douglas Jackson and our partner are extremely passionate about and we want to offer a confidential platform and opportunity where you can learn, share and hear about best practice developments.

There will be three potential categories of interest.

An Introduction to Diversity for:

  • Organisations wanting to start their journey
  • Organisations who have just begun

Help with EDI Leadership, looking at the EDI ecosystem and the commitment required to positioning EDI culture as a win-win for all for:

  • Senior management teams, executives and EDI sponsors and those in the early phases of their EDI journey or, who are looking to accelerate progress of an existing initiative.

Finally Designing your on-boarding for Diversity & Inclusion for:

  • Organisations wanting to support diversity recruitment practices and to improve their ability to retain talent.

If you would like to register your interest for any of the above, please click on the button below and we will be in touch with details of future events as they are released, or if you would like to learn a little more, feel free to contact me on michelle@douglas-jackson.com, or Tel: 01543 231071.

Best

Michelle

 

Source: https://douglasjacksonrecruitment.wordpress.com/2021/04/28/help-to-move-the-dial-when-it-comes-to-edi/

Publish Date: April 28, 2021


2024 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.) 
Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

6.) 
Pointel

Genesys Workforce Management
WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center.

WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network.

If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice...
(read more)

7.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.

8.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 



View more from Douglas Jackson Limited

Recent Blog Posts:
Episode 24 – Karen Hogg, Coach, ex Chief Customer Officer and COOJuly 24, 2023
Optimizing Organisational Efficiency: The Vital Role of a Resource Planning DirectorJuly 24, 2023
I don’t like recruitersNovember 25, 2021
Stop Losing Your Diverse TalentOctober 11, 2021
Help to move the dial when it comes to EDI…April 28, 2021
The Impact Room – Jo Causon CEO Institute of Customer ServiceApril 13, 2021
Developing Extraordinary Talent and Great LeadersJanuary 19, 2021
Merry Christmas and Christmas Opening 2020December 23, 2020
Planning Your 2021 Talent Acquisition Strategy?November 17, 2020
How You and Your Leaders Can Emerge Stronger and More SuccessfulAugust 24, 2020

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