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Help to move the dial when it comes to EDI… - Douglas Jackson Limited - ContactCenterWorld.com Blog

Help to move the dial when it comes to EDI…

How important is EDI, Equality, Diversion and Inclusion, to you and or your business?

Employers are increasingly coming to recognise the strong business case for improving the level of diversity and inclusion within their workforce and across all levels of their senior leadership.  A more diverse and inclusive workforce delivers higher levels of engagement, creativity and innovation.


Latest research carried out by McKinsey on why diversity matters, found that companies in the top quartile for gender or racial and ethnic diversity are more likely to have financial returns above their national industry medians.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

In their latest report, Diversity wins: How inclusion matters they state that they have seen ‘a stronger business case for diversity, but slow progress overall’. Since 2014 the data has seen uplifts from 15-20% on executive team female representation in the US and UK, yet globally, just a one percentage point from 2017 to 2019, with over one third of the companies having no women at all on their executive teams.


We are very excited to soon be launching a collaboration with a business and individuals committed to helping business leaders and organisations, move the dial when it comes to EDI.

We are looking for expressions of interest from business leaders, and or HR Directors who are about to start or, are already on their diversity journey who may benefit from a series of roundtable events and or webinars. There will be no charge for these initial sessions,  This is something both I, the team at Douglas Jackson and our partner are extremely passionate about and we want to offer a confidential platform and opportunity where you can learn, share and hear about best practice developments.

There will be three potential categories of interest.

An Introduction to Diversity for:

  • Organisations wanting to start their journey
  • Organisations who have just begun

Help with EDI Leadership, looking at the EDI ecosystem and the commitment required to positioning EDI culture as a win-win for all for:

  • Senior management teams, executives and EDI sponsors and those in the early phases of their EDI journey or, who are looking to accelerate progress of an existing initiative.

Finally Designing your on-boarding for Diversity & Inclusion for:

  • Organisations wanting to support diversity recruitment practices and to improve their ability to retain talent.

If you would like to register your interest for any of the above, please click on the button below and we will be in touch with details of future events as they are released, or if you would like to learn a little more, feel free to contact me on michelle@douglas-jackson.com, or Tel: 01543 231071.

Best

Michelle

 

Source: https://douglasjacksonrecruitment.wordpress.com/2021/04/28/help-to-move-the-dial-when-it-comes-to-edi/

Publish Date: April 28, 2021 5:00 AM


2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 



View more from Douglas Jackson Limited

Recent Blog Posts:
Stop Losing Your Diverse TalentOctober 11, 2021 5:00 AM
Help to move the dial when it comes to EDI…April 28, 2021 5:00 AM
The Impact Room – Jo Causon CEO Institute of Customer ServiceApril 13, 2021 5:00 AM
Developing Extraordinary Talent and Great LeadersJanuary 19, 2021 5:00 AM
Merry Christmas and Christmas Opening 2020December 23, 2020 5:00 AM
Planning Your 2021 Talent Acquisition Strategy?November 17, 2020 5:00 AM
How You and Your Leaders Can Emerge Stronger and More SuccessfulAugust 24, 2020 5:00 AM
Returning to the office…Covid Recovery for business…August 4, 2020 5:00 AM
Searching For Excellence and Geisha Recruiters???June 3, 2020 5:00 AM
Is Customer Experience Really Dead?May 28, 2020 5:00 AM

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