Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Retained Search – Not Just For The C-Suite - Douglas Jackson Limited - Blog

Retained Search – Not Just For The C-Suite

Retained Search is not just for the C-Suite.  It is a highly effective, thorough, professional process to enable you to make informed decisions targeting and hiring the right talent, skills and behaviours you need.

When hiring the right person is so critical, why do so many organisations rely on internal recruiters, PSL’s, advertisements, or contingency recruitment, many of which will fail to secure the best talent available for the role.

Most internal recruiters are great, we work with many of them, however, they typically have a lot of open roles, many of which are volume, regular hires.  They have a variety of stakeholders to serve, with multiple disciplines. They are time short and recruit specialist, senior, or subject matter expert roles rarely, perhaps once, or only a handful of times a year.  We often speak with and advise our colleagues in internal recruitment, as they will have very little understanding of some of the technical positions and markets for these individuals.

PSL’s seem a necessity for process and order, especially with volume hires, however, specialist skilled hires and their specialist recruiters are often added to a PSL when the recruiters who deliver more of the regular volume hires fail.  The specialists, who will likely be successful on this one-time role, will then generally face a cull, come PSL review time as they were not needed again and the recruitment team inevitably need to reduce their now, much larger PSL.

Adverts can work, they are a great branding exercise, a quick and easy way to reach out to those looking for work right now.  However, 80% of the advert response will not be suitable, will have been out of work for some time, not right for your role. They also do not attract those talented individuals who are not actively looking for a new role.

Sifting an advert response takes a lot of time and commitment, they likely have a close date a week or, two away.  Whilst you are busy waiting and wading through all these unsuitable applications, the one or, two great candidates are being interviewed swiftly, engaged and hired.  By the time you invite them for an interview, they will likely be off the market and you could have lost them, reducing your shortlist significantly, with many organisations having to go back to market a second, or, even a third time.

Perhaps your initial approach failed, or you have a confidential role and you decide to engage a recruiter.  Do you choose a contingency route, or maybe more than one recruiter?  No placement no fee sounds like a win win, with the competition between the agencies delivering the best candidates….Not really!

Recruiters who work no win no fee are constantly gambling on red or black, betting their time and resources on the company who is giving them the most commitment, exclusivity, speed of response etc, to try and ensure they can hire the successful candidate.  Competition amongst recruiters with many of them approaching the same people, is not the best advertisement for your brand and your recruiters, knowing it is a race to be first to the talent, does not have the luxury of holding your role back waiting to assess who is the best person, they have to present the candidate first, or they may lose out.   This reduces your chance of getting the right candidate and the recruiter’s chance of hiring the right person.  Contingency conversion rates typically range from 1 in 4 which is good to 1 in 8.

Retained Search offers a confidential service, with the time and commitment to go to market with a full proactive search; extensive research, market insight, talent mapping, and networking to produce, initially a long-list of candidates.

This is followed by a thorough screening, interview and selection process to generate a shortlist of candidates presented for interview.

A transparent, open, collaborative and committed partnership, we are with you at every stage of the process.

As Douglas Jackson are established recruitment experts across customer disciplines, we have a distinct advantage over many of the more traditional, larger Executive Search firms.  We already have 14 years’ worth of success, established relationships, talent pools and professional networks, giving us an excellent starting point and removing the time to market and initial research required by a provider who is less entrenched within this market. We already know ‘what good looks like’.

With a flexible fee structure available, retained search can be no more expensive than a typical contingent campaign.   There is a one-off up-front payment for the retainer but this allows your recruiter the time and commitment to work exclusively for you.

We also offer Douglas Jackson Search, an award winning, innovative, digital retained solution, due to the success of this process with 96% of new employees recruited using the Douglas Jackson Search methodology are with the same employer after a minimum of 12 months! We are so confident in the process we offer extended guarantee periods and even a money back guarantee!

Retained Search it is not just for the C-Suite, it is an intelligent, insightful process, designed to help you make the best decision and hire the right talent, in a timely, efficient, cost effective partnership utilising the skills, network and knowledge of a subject matter expert recruitment consultant.


Publish Date: September 13, 2019

2023 Buyers Guide Headsets

All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing



Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.


Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.

View more from Douglas Jackson Limited

Recent Blog Posts:
I don’t like recruitersNovember 25, 2021
Stop Losing Your Diverse TalentOctober 11, 2021
Help to move the dial when it comes to EDI…April 28, 2021
The Impact Room – Jo Causon CEO Institute of Customer ServiceApril 13, 2021
Developing Extraordinary Talent and Great LeadersJanuary 19, 2021
Merry Christmas and Christmas Opening 2020December 23, 2020
Planning Your 2021 Talent Acquisition Strategy?November 17, 2020
How You and Your Leaders Can Emerge Stronger and More SuccessfulAugust 24, 2020
Returning to the office…Covid Recovery for business…August 4, 2020
Searching For Excellence and Geisha Recruiters???June 3, 2020

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =