Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Stop Losing Your Diverse Talent - Douglas Jackson Limited - ContactCenterWorld.com Blog

Stop Losing Your Diverse Talent

Whilst some organisations have seen a massive uptick in D&I activity in the aftermath of the murder of George Floyd. Others have seen major programmes, like leadership development and diversity projects take a back seat for business critical activities bought about due to the pandemic.

Whatever the situation EDI is here to stay, especially as more private equity and venture capital firms are now asking for and looking for more diversity and sustainability across their portfolios. EDI and ESG initiatives should already have a seat at the boardroom table and if not they are waiting at the door to be let in.

But where do you start and how do you develop a better initiative across Diversity, Equality and Inclusion?


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

How do you help your leaders become more effective at leading higher performance inclusive teams?

How do you create a more effective onboarding strategy which incorporates talent, acquisition and retention activities that don’t just tick a box and hit a quota but deliver long term sustainable shifts in the dial and realise better equality and inclusion for everyone…

These are some of the subjects we covered in a series of EDI Cohorts and confidential collaboration events.

As with all large scale fundamental change and behavioural change, these initiatives take time.

We have seen many businesses fall foul of working towards agreed quotas and averages, only to see huge efforts and wins at hiring diverse talent and leaders, fail as this same talent starts leaving in waves as the inner workings of the organisation have not changed.

Without inclusion there is no diversity!

This last 6 months we teamed up with Martin Hill-Wilson of Brainfood Consulting and Angella Hill-Wilson of Bridgehouse Consulting to bring a series of events to our network on EDI/DEI, Equality, Diversity and Inclusion.

If you would like to know more and help your business shift the dial on diversity, hire more diverse talent and leaders, to stop losing your diverse talent, understand the difference between equality and equity, help develop good foundations and practices, then do get in touch.

In this short 40 second clip, hear from Angella on why laying out a description of Diversity matters to your business and folk.

Douglas Jackson is a high end retained search consultancy, working with customer and consumer centric business to hire diverse impactful leadership. When exceptional leadership matters.

Source: https://douglasjacksonrecruitment.wordpress.com/2021/10/11/inclusionanddiversity/

Publish Date: October 11, 2021 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from Douglas Jackson Limited

Recent Blog Posts:
I don’t like recruitersNovember 25, 2021 5:00 AM
Stop Losing Your Diverse TalentOctober 11, 2021 5:00 AM
Help to move the dial when it comes to EDI…April 28, 2021 5:00 AM
The Impact Room – Jo Causon CEO Institute of Customer ServiceApril 13, 2021 5:00 AM
Developing Extraordinary Talent and Great LeadersJanuary 19, 2021 5:00 AM
Merry Christmas and Christmas Opening 2020December 23, 2020 5:00 AM
Planning Your 2021 Talent Acquisition Strategy?November 17, 2020 5:00 AM
How You and Your Leaders Can Emerge Stronger and More SuccessfulAugust 24, 2020 5:00 AM
Returning to the office…Covid Recovery for business…August 4, 2020 5:00 AM
Searching For Excellence and Geisha Recruiters???June 3, 2020 5:00 AM

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 694 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =