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The Impact Room – Jo Causon CEO Institute of Customer Service - Douglas Jackson Limited - ContactCenterWorld.com Blog

The Impact Room – Jo Causon CEO Institute of Customer Service

We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities.

What do the organisations that do well with customer service do differently, ethics, value.

What needs to change in the UK to help our customers feel happier and improve customer experience.

The role the boardroom has to play in delivering great customer service, setting the purpose and legacy.

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared.

#instituteofcustomerservice#jocauson#customerservice#customerstrategy#boardrooms#customerlegacy#customerpurpose#theimpactroom

Hannah Louise Cox, Practice Lead, Douglas Jackson. Helping CEO’s and Senior Executives | Retained Search | Diversity & Inclusion | Senior Leadership | High Growth | Technology | Large Scale Transformation | CX Professionals List 2021, CX Magazine

A high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Source: https://douglasjacksonrecruitment.wordpress.com/2021/04/13/the-impact-room-jo-causon-ceo-institute-of-customer-service/

Publish Date: April 13, 2021


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View more from Douglas Jackson Limited

Recent Blog Posts:
Episode 24 – Karen Hogg, Coach, ex Chief Customer Officer and COOJuly 24, 2023
Optimizing Organisational Efficiency: The Vital Role of a Resource Planning DirectorJuly 24, 2023
I don’t like recruitersNovember 25, 2021
Stop Losing Your Diverse TalentOctober 11, 2021
Help to move the dial when it comes to EDI…April 28, 2021
The Impact Room – Jo Causon CEO Institute of Customer ServiceApril 13, 2021
Developing Extraordinary Talent and Great LeadersJanuary 19, 2021
Merry Christmas and Christmas Opening 2020December 23, 2020
Planning Your 2021 Talent Acquisition Strategy?November 17, 2020
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