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Returning to the office…Covid Recovery for business… - Douglas Jackson Limited - ContactCenterWorld.com Blog

Returning to the office…Covid Recovery for business…

If you are like many customer led business leaders you will be considering getting at least some of your team back to the office in the coming weeks, or months.

Are you thinking about the key considerations for getting your team back to the office?

As we knew this subject was something a number of leaders were considering and asking about in our Customer Director Network, a virtual collaboration platform where Customer Service Directors, Customer Experience Directors, COO’s and CCO’s come to share and collaborate with their peers on challenges and opportunities, Executive Search Consultant Hannah Louise Cox organised a video interview with Customer Experience Director at Vanarama Dan Eddie on ‘getting your people back to the office successfully’.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Click on the image which will take you to the full video.

In this video you can see:

How Dan and his teams effectively worked towards getting back to normal following the easing of lock-down.

How their communications had to go up a level.

How to keep employee engagement high.

How to get the premises and team ready for return.

Other great tips about enhancing teams and business performance.

If you would like to know more or have any questions we can help with, where we can share advice or insight, please do get in touch with Hannah at hannah@douglas-jackson.com or Tel: 01543 231072.

Hannah Louise Cox is an Executive Search Consultant at Douglas Jackson. We help customer led leaders and HR Directors substantially improve the success and retention of your new hires.

Source: https://douglasjacksonrecruitment.wordpress.com/2020/08/04/returning-to-the-office-covid-recovery-for-business/

Publish Date: August 4, 2020 5:00 AM


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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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PH: 01442 458300
 



View more from Douglas Jackson Limited

Recent Blog Posts:
How You and Your Leaders Can Emerge Stronger and More SuccessfulAugust 24, 2020 5:00 AM
Returning to the office…Covid Recovery for business…August 4, 2020 5:00 AM
Searching For Excellence and Geisha Recruiters???June 3, 2020 5:00 AM
Is Customer Experience Really Dead?May 28, 2020 5:00 AM
The New Customer and Employee LandscapeMay 4, 2020 5:00 AM
Accelerated Digital TransformationsApril 6, 2020 5:00 AM
6 Top Tips For Video InterviewsMarch 30, 2020 5:00 AM
Continued SupportMarch 17, 2020 5:00 AM
Personalisation Of The Customer Journey – CCMA SeminarMarch 9, 2020 5:00 AM
The Future of The Contact Centre ConferenceFebruary 21, 2020 5:00 AM

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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