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How To Enter the 2020 Members' Choice Awards - For Vendors




UK Customer Experience Awards 2017 - Douglas Jackson Limited - Blog

UK Customer Experience Awards 2017

The UK Customer Experience Awards arrived at Wembley Stadium for this years judging and presentations.

Although the venue and use of the executive boxes meant for the judges and finalists we were spread around this impressive stadium and ground and for someone who is not a hard-core sports fan, having this as the view and backdrop for the finalist presentations made for an even more,  dramatic, fitting setting for what turned out to be some really hard fought categories.

We have been involved with judging these awards for five years now and it is still utterly amazing to see the passion and heart that go in to the programmes which are happening all the time.  One thing is for certain - Change is constant!.

For the first time, this year saw a full day of judging, with each panel of judges taking on two categories and 9-10 presentations throughout the day, with a break for lunch provided in the Atrium and the awards being presented in to the night with a black tie event.

Although there are a number of industry specific categories, you can see from the choice of categories(32 in total), the complexity and number of elements that go into making a successful Customer Experience delivery and transformation.  Some organisations presented this company wide, with an array of joined up initiatives, but for others, it was a platform to showcase small, specific teams, or support areas, which had delivered real results which had delivered customer, employee and company success, despite significant challenges around them.

After the judging, a brief rest before the black tie event and on to the awards evening, with a disco to follow.  The evening was hosted by writer and broadcaster Jeremy Nicholas 

On to the awards and the winners were:


Best financial services - banking & investment - Virgin Money plc

Best financial services - insurance services - Direct Line Group

Contact centre - large - Sky in partnership with FirstSource

Contact centre - small - Optivo

Hospitality, leisure and travel - Red Funnel in partnership with Brand Biology

International business - CPM Barcelona

Technology & telecoms - Finastra

Transport & logistics - Bidfood

Utilities - Octopus Energy

Best customer experience training company - Brand Biology

Best customer experience training initiative - Direct Line Group in partnership with Blue Sky

Business change - Business Stream in partnership with Cap Gemini

Business transformation - BT

Customer at the heart of everything (financial services) - Skipton Building Society - Bury Branch

Customer at the heart of everything (employee training and development) - The Holly Private Hospital

Customer at the heart of everything (listening to the customer) - Barclays CI

Customer at the heart of everything (use of technology) - The Share Centre

Customer centric culture (employee driven transformation) - Capital One

Customer centric culture (insight and feedback) - Business Stream

Digital CX innovation - London Midland in partnership with VCCP, Whoosh and icomera

Employee engagement (learning, development and engagement) - The Holly Private Hospital

Employee engagement (return on investment) - StaySure

Engaging customer online - FoundIt! on behalf of Amara

Insight and feedback - Business Stream

Insight and feedback (financial services) - Direct Line Group

New/improved product - Direct Line Group

Return on CX - BT

Use of social media - Scottish Water

CX professional of the year - Firstsource Solutions UK Ltd

CX professional woman of the year - Sparks Grove UK

CX team of the year (customer engagement) - Scottish Water

CX team of the year - (financial services) - Capital One

Many congratulations to all the winners! 


Publish Date: October 2, 2017 5:00 AM

2020 Buyers Guide Inbound Call Handling Services


Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

View more from Douglas Jackson Limited

Recent Blog Posts:
Returning to the office…Covid Recovery for business…August 4, 2020 5:00 AM
Searching For Excellence and Geisha Recruiters???June 3, 2020 5:00 AM
Is Customer Experience Really Dead?May 28, 2020 5:00 AM
The New Customer and Employee LandscapeMay 4, 2020 5:00 AM
Accelerated Digital TransformationsApril 6, 2020 5:00 AM
6 Top Tips For Video InterviewsMarch 30, 2020 5:00 AM
Continued SupportMarch 17, 2020 5:00 AM
Personalisation Of The Customer Journey – CCMA SeminarMarch 9, 2020 5:00 AM
The Future of The Contact Centre ConferenceFebruary 21, 2020 5:00 AM
Attracting and Retaining The Skills For The Future.January 24, 2020 5:00 AM
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