OVERALL WINNER Capital One!
Best financial services - banking & investment - Virgin Money plc
The UK Customer Experience Awards arrived at Wembley Stadium for this years judging and presentations.
Although the venue and use of the executive boxes meant for the judges and finalists we were spread around this impressive stadium and ground and for someone who is not a hard-core sports fan, having this as the view and backdrop for the finalist presentations made for an even more, dramatic, fitting setting for what turned out to be some really hard fought categories.
We have been involved with judging these awards for five years now and it is still utterly amazing to see the passion and heart that go in to the programmes which are happening all the time. One thing is for certain - Change is constant!.
For the first time, this year saw a full day of judging, with each panel of judges taking on two categories and 9-10 presentations throughout the day, with a break for lunch provided in the Atrium and the awards being presented in to the night with a black tie event.
Although there are a number of industry specific categories, you can see from the choice of categories(32 in total), the complexity and number of elements that go into making a successful Customer Experience delivery and transformation. Some organisations presented this company wide, with an array of joined up initiatives, but for others, it was a platform to showcase small, specific teams, or support areas, which had delivered real results which had delivered customer, employee and company success, despite significant challenges around them.
After the judging, a brief rest before the black tie event and on to the awards evening, with a disco to follow. The evening was hosted by writer and broadcaster Jeremy Nicholas
On to the awards and the winners were:
OVERALL WINNER Capital One!
Best financial services - banking & investment - Virgin Money plc
Best financial services - insurance services - Direct Line Group
Contact centre - large - Sky in partnership with FirstSource
Contact centre - small - Optivo
Hospitality, leisure and travel - Red Funnel in partnership with Brand Biology
International business - CPM Barcelona
Technology & telecoms - Finastra
Transport & logistics - Bidfood
Utilities - Octopus Energy
Best customer experience training company - Brand Biology
Best customer experience training initiative - Direct Line Group in partnership with Blue Sky
Business change - Business Stream in partnership with Cap Gemini
Business transformation - BT
Customer at the heart of everything (financial services) - Skipton Building Society - Bury Branch
Customer at the heart of everything (employee training and development) - The Holly Private Hospital
Customer at the heart of everything (listening to the customer) - Barclays CI
Customer at the heart of everything (use of technology) - The Share Centre
Customer centric culture (employee driven transformation) - Capital One
Customer centric culture (insight and feedback) - Business Stream
Digital CX innovation - London Midland in partnership with VCCP, Whoosh and icomera
Employee engagement (learning, development and engagement) - The Holly Private Hospital
Employee engagement (return on investment) - StaySure
Engaging customer online - FoundIt! on behalf of Amara
Insight and feedback - Business Stream
Insight and feedback (financial services) - Direct Line Group
New/improved product - Direct Line Group
Return on CX - BT
Use of social media - Scottish Water
CX professional of the year - Firstsource Solutions UK Ltd
CX professional woman of the year - Sparks Grove UK
CX team of the year (customer engagement) - Scottish Water
CX team of the year - (financial services) - Capital One
Many congratulations to all the winners!
Publish Date: October 2, 2017 5:00 AM
|1.)||Alliance Infotech Pvt Ltd|
alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.
|2.)||Alycom Business Solutions|
CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.
We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.
We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.
Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
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& several other capabilities
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.
FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.
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A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive
Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.
CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.
- Help to see 360 degrees of customer view perspective
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Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
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