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European Contact Centre & Customer Service Awards ECCCSA’s 2017 - Douglas Jackson Limited - Blog

European Contact Centre & Customer Service Awards ECCCSA’s 2017

Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre and Customer Service Awards.

Now in their 17th year, Ann-Marie Stagg and her team at the CCMA, Call Centre Management Association have excelled themselves with the development of these prestigious awards.

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With over 1100 attendees this event is the largest across the customer service and contact centre industry.  Ann-Marie and her team of judges carried out over 1800 hours of face to face judging and have considered entries from 17 countries.

The evening started with a champagne reception set in an alpine wonderland, with ski chalets, gondolas and free runner, trampolining entertainers and dancers.

Moving in to the main hall, we were greeted by the ‘voice of the balls’, Alan Dedicoat as Ann-Marie Stagg opened proceedings.

Spectacular, moving performances of acrobatics, ballet and rollerblading were interlaced between our tasty three course menu before moving on to the main awards.

The event was hosted by television presenter and journalist Fiona Bruce, who was joined by special guest and five time Olympic gold medallist Sir Steve Redgrave.

Douglas Jackson are extremely proud and honoured to sponsor this event, attending some of the judging site visits and our Managing Partner, Michelle Ansell was delighted to present the award for Best Quality Management Team.

The charity partner for the event was JDRF, who are funding research to cure, treat and prevent type 1 diabetes.

So on to the awards and the GOLD winners were, full details of all winners can be found here:

Best Application of Technology World Remit

Best Innovation in Technology Tele2

Best Innovation in Business Transformation Genesys and DWP

Best Innovation in Customer Service Vestel

Most Effective Improvement Strategy YapiKredi

Most Effective Self-Service Initiative GoCardless

Best Risk/Fraud Management Initiative Lloyds Bank/Pindrop

Most Effective Learning and Development Programme AEGON

Best Customer Service Team of the Year (Small) East Sussex Highways

Best Customer Service Team of the Year (Large) Three(3)

Best Complaints Management Team Santander

Best Quality Management Team Barclays Premier and Offshore Quality Team

Best Operational Support Team OVO Energy

Best Multi/Omni-Channel Customer Experience Barclays Bank

Most Effective Customer Experience in Social Media Barclaycard

Best Voice of the Customer Initiative Co-op Customer and Membership Services

Best Collaboration of Marketing and Customer Service Merseyrail

Best Corporate Social Responsibility Sykes

Outsourcing Partnership of the Year John Lewis Partnership and Sitel

Employer of the Year – Great Place to Work (Small) Ops Talent

Employer of the Year – Great Park to Work (Large), Amsterdam

Best Multi-Lingual Contact Centre Teleperformance Greece

Outsourced Contact Centre of the Year Ventrica

Small Contact Centre of the Year Legal and General

Medium Contact Centre of the Year Firstsource, Middlesborough

Large Contact Centre of the Year BGL Group

Judges Special Award went to Presented to Pusula Call Center for their work with Syrian refugees in Turkey.

Many congratulations to all the winners!


Publish Date: November 30, 2017 5:00 AM

2021 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

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