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Returning to the office…Covid Recovery for business… - Douglas Jackson Limited - ContactCenterWorld.com Blog

Returning to the office…Covid Recovery for business…

If you are like many customer led business leaders you will be considering getting at least some of your team back to the office in the coming weeks, or months.

Are you thinking about the key considerations for getting your team back to the office?

As we knew this subject was something a number of leaders were considering and asking about in our Customer Director Network, a virtual collaboration platform where Customer Service Directors, Customer Experience Directors, COO’s and CCO’s come to share and collaborate with their peers on challenges and opportunities, Executive Search Consultant Hannah Louise Cox organised a video interview with Customer Experience Director at Vanarama Dan Eddie on ‘getting your people back to the office successfully’.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Click on the image which will take you to the full video.

In this video you can see:

How Dan and his teams effectively worked towards getting back to normal following the easing of lock-down.

How their communications had to go up a level.

How to keep employee engagement high.

How to get the premises and team ready for return.

Other great tips about enhancing teams and business performance.

If you would like to know more or have any questions we can help with, where we can share advice or insight, please do get in touch with Hannah at hannah@douglas-jackson.com or Tel: 01543 231072.

Hannah Louise Cox is an Executive Search Consultant at Douglas Jackson. We help customer led leaders and HR Directors substantially improve the success and retention of your new hires.

Source: https://douglasjacksonrecruitment.wordpress.com/2020/08/04/returning-to-the-office-covid-recovery-for-business/

Publish Date: August 4, 2020 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



View more from Douglas Jackson Limited

Recent Blog Posts:
How You and Your Leaders Can Emerge Stronger and More SuccessfulAugust 24, 2020 5:00 AM
Returning to the office…Covid Recovery for business…August 4, 2020 5:00 AM
Searching For Excellence and Geisha Recruiters???June 3, 2020 5:00 AM
Is Customer Experience Really Dead?May 28, 2020 5:00 AM
The New Customer and Employee LandscapeMay 4, 2020 5:00 AM
Accelerated Digital TransformationsApril 6, 2020 5:00 AM
6 Top Tips For Video InterviewsMarch 30, 2020 5:00 AM
Continued SupportMarch 17, 2020 5:00 AM
Personalisation Of The Customer Journey – CCMA SeminarMarch 9, 2020 5:00 AM
The Future of The Contact Centre ConferenceFebruary 21, 2020 5:00 AM

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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