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Developing Extraordinary Talent and Great Leaders - Douglas Jackson Limited - ContactCenterWorld.com Blog

Developing Extraordinary Talent and Great Leaders

‘If you had an incredibly high number of brilliant leaders in your business right now, what difference would it make to the culture, to the environment and to the results that your business were getting?’

This was just one of the questions asked by @Elke Edwards from Ivyhouse on our live event on Extraordinary Leadership for 2021 and beyond.

In this short two minute clip of Elkes’ introduction, she asks some searching questions:

  • How many great/extraordinary leaders do you know right now
  • How multi-dimensional is your view of leadership
  • How mutli-dimensional is your companies view of leadership
  • How highly regarded is your leadership offering in your business
  • How seriously is leadership taken as skill in your business

“If you had an incredibly high number of brilliant leaders in your business right now, what difference would it make to the culture, to the environment and the results your business were getting”?

If we do the same thing as we always have when it comes to the development of our leaders, then we will get what we have always got.

If you would like to know more, drop me a note below, or contact me directly, michelle@douglas-jackson.com

Douglas Jackson hold a number of educational online events and webinars on a range of subjects to help our audience of customer led leaders, CEOs COOs CCOs and HR Directors to learn from best in class and challenger thinking. If you have any ideas or thoughts on any subjects or subject matter experts you would like to see featured, then please do let us know.

Douglas Jackson help customer led leaders; Customer Service Directors, Customer Experience Directors CEO’s CCO’s, COO’s and HR Directors to identify, attract, hire and retain exceptional Executive, Managerial and Subject Matter Expert level talent is what we do.

A proven track record delivering retained search, a more diverse, inclusive recruitment strategy, job and behavioural profiling, CV contingency selection, or, interim fixed term contract. We offer management consultancy across talent acquisition.

Source: https://douglasjacksonrecruitment.wordpress.com/2021/01/19/developing-extraordinary-talent-and-great-leaders/

Publish Date: January 19, 2021 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from Douglas Jackson Limited

Recent Blog Posts:
Stop Losing Your Diverse TalentOctober 11, 2021 5:00 AM
Help to move the dial when it comes to EDI…April 28, 2021 5:00 AM
The Impact Room – Jo Causon CEO Institute of Customer ServiceApril 13, 2021 5:00 AM
Developing Extraordinary Talent and Great LeadersJanuary 19, 2021 5:00 AM
Merry Christmas and Christmas Opening 2020December 23, 2020 5:00 AM
Planning Your 2021 Talent Acquisition Strategy?November 17, 2020 5:00 AM
How You and Your Leaders Can Emerge Stronger and More SuccessfulAugust 24, 2020 5:00 AM
Returning to the office…Covid Recovery for business…August 4, 2020 5:00 AM
Searching For Excellence and Geisha Recruiters???June 3, 2020 5:00 AM
Is Customer Experience Really Dead?May 28, 2020 5:00 AM

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