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How To Enter the 2020 Members' Choice Awards - For Vendors




UK Customer Experience Awards 2018 - Douglas Jackson Limited - Blog

UK Customer Experience Awards 2018

This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018.

Now in it’s 9th year, the event was, once again, a jam packed day full day of judging, with over 30 categories and 130 or so judges.

The variety of businesses and brands at this event is what always makes for such an enjoyable day, companies from Healthcare, Pharmaceuticals, Logistics, Insurance, Banking, Telco, Utilities, FMCG Outsourcing, Services and Technology going head to head, with business presentations from teams in start-up, early development to global plc size.

TeamDJ’s Michelle Ansell was chairing the judging for Best Employee Engagement - The Voice of the Employees.  Michelle was both surprised and honoured to be presented with an Outstanding Achievement for Judging Award from CEO of Awards International Neil Skehel.

Bristan eventually took the Gold Award for this category, with EE taking silver and BT bronze.

Michelle said ‘In all the years I have been involved with the Customer Experience  awards, this was as close a category as I have had the pleasure to judge.  They were all worthy winning programmes, although I have to say, Giles and his team at Bristan blew not only myself, but many of my fellow judges away with their passion, energy and stripped bare presentation, very well done!’

The event was followed by an evening black tie awards dinner,  with charity partner Barnardos,  with special guests and a raffle prize to meet S Club 7!.

The OVERALL winner of the event was - Aspen Healthcare

The GOLD Award winners are listed below: 

Best Business Change and Transformation - Customer Focus  - Solus Arc

Best Contact Centre - Small - Customer Satisfaction - Searchflow 

Best Contact Centre Small - Project - Cross Country Trains

Best Customer Centric Culture - Customer Focus - BT

Best Customers Centric Culture Customer Satisfaction - Solar Plants

Best Customer Centric Culture - Strategy/Project - 02

Best Customer Experience Training - Programme/Project - Edam Group

Best Customer Experience Training - Transformation for Success  - BT

Best Utilities - Business Stream

Best Customer at the Heart of Everything - Best Programme Aspen Healthcare

Best International Business - Thomson Reuters

Best Transport and Logistics - Cross Country UK

Best Customers at the Heart of Everything - Customer Satisfaction - XLN Business

Best Customer at the Heart of Everything - Project/Solution - Skipton Building Society

Best Customer at the Heart of everything - Strategy - Value Retail 

Best Customer at the Heart of Everything - Transformation -Homes in Sedgemoor

Best Financial Services - Insurance - Vitality UK

Best Contact Centre Large - EE

Best Financial Services - Banking And Investments - Skipton Building Society

Best Health and Wellbeing - Aspen Healthcare

Best Employee Programme - Programme or Transformation - Firstsource

CX Professional of the Year - Alison Lowrie from Akzo Nobel

CX Team of the Year - Strategy/Transformation - O2

Best Employee Engagement - The Voice of the Employees - Bristan Group

Best Engaging of the Customer Online - Perkbox

The Best New Improved Product or Service - Skipton Building Society 

The Best Technology and Telecoms - EE

The Best Use of Insight and Feedback - Best Solution or Programme - BT

The Best Use of Insight and Feedback - The Voice of the Customer - Affinity Water

CX Team of the Year - Customer Centricity - BT

CX Professional Woman of the year is Emma Donnelly

Transforming the Customer Experience - PaymentSense

Many congratulations to all the award winners! 



Publish Date: October 12, 2018 5:00 AM

2020 Buyers Guide Knowledge Management


Combines knowledge management with call support as continue improvement.

eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.


FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246


Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.


Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999


Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80

View more from Douglas Jackson Limited

Recent Blog Posts:
Searching For Excellence and Geisha Recruiters???June 3, 2020 5:00 AM
Is Customer Experience Really Dead?May 28, 2020 5:00 AM
The New Customer and Employee LandscapeMay 4, 2020 5:00 AM
Accelerated Digital TransformationsApril 6, 2020 5:00 AM
6 Top Tips For Video InterviewsMarch 30, 2020 5:00 AM
Continued SupportMarch 17, 2020 5:00 AM
Personalisation Of The Customer Journey – CCMA SeminarMarch 9, 2020 5:00 AM
The Future of The Contact Centre ConferenceFebruary 21, 2020 5:00 AM
Attracting and Retaining The Skills For The Future.January 24, 2020 5:00 AM
Customer Experience StarsJanuary 7, 2020 5:00 AM
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