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UK Customer Experience Awards 2018 - Douglas Jackson Limited - Blog

UK Customer Experience Awards 2018

This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018.

Now in it’s 9th year, the event was, once again, a jam packed day full day of judging, with over 30 categories and 130 or so judges.

The variety of businesses and brands at this event is what always makes for such an enjoyable day, companies from Healthcare, Pharmaceuticals, Logistics, Insurance, Banking, Telco, Utilities, FMCG Outsourcing, Services and Technology going head to head, with business presentations from teams in start-up, early development to global plc size.

TeamDJ’s Michelle Ansell was chairing the judging for Best Employee Engagement - The Voice of the Employees.  Michelle was both surprised and honoured to be presented with an Outstanding Achievement for Judging Award from CEO of Awards International Neil Skehel.

Bristan eventually took the Gold Award for this category, with EE taking silver and BT bronze.

Michelle said ‘In all the years I have been involved with the Customer Experience  awards, this was as close a category as I have had the pleasure to judge.  They were all worthy winning programmes, although I have to say, Giles and his team at Bristan blew not only myself, but many of my fellow judges away with their passion, energy and stripped bare presentation, very well done!’

The event was followed by an evening black tie awards dinner,  with charity partner Barnardos,  with special guests and a raffle prize to meet S Club 7!.

The OVERALL winner of the event was - Aspen Healthcare

The GOLD Award winners are listed below: 

Best Business Change and Transformation - Customer Focus  - Solus Arc

Best Contact Centre - Small - Customer Satisfaction - Searchflow 

Best Contact Centre Small - Project - Cross Country Trains

Best Customer Centric Culture - Customer Focus - BT

Best Customers Centric Culture Customer Satisfaction - Solar Plants

Best Customer Centric Culture - Strategy/Project - 02

Best Customer Experience Training - Programme/Project - Edam Group

Best Customer Experience Training - Transformation for Success  - BT

Best Utilities - Business Stream

Best Customer at the Heart of Everything - Best Programme Aspen Healthcare

Best International Business - Thomson Reuters

Best Transport and Logistics - Cross Country UK

Best Customers at the Heart of Everything - Customer Satisfaction - XLN Business

Best Customer at the Heart of Everything - Project/Solution - Skipton Building Society

Best Customer at the Heart of everything - Strategy - Value Retail 

Best Customer at the Heart of Everything - Transformation -Homes in Sedgemoor

Best Financial Services - Insurance - Vitality UK

Best Contact Centre Large - EE

Best Financial Services - Banking And Investments - Skipton Building Society

Best Health and Wellbeing - Aspen Healthcare

Best Employee Programme - Programme or Transformation - Firstsource

CX Professional of the Year - Alison Lowrie from Akzo Nobel

CX Team of the Year - Strategy/Transformation - O2

Best Employee Engagement - The Voice of the Employees - Bristan Group

Best Engaging of the Customer Online - Perkbox

The Best New Improved Product or Service - Skipton Building Society 

The Best Technology and Telecoms - EE

The Best Use of Insight and Feedback - Best Solution or Programme - BT

The Best Use of Insight and Feedback - The Voice of the Customer - Affinity Water

CX Team of the Year - Customer Centricity - BT

CX Professional Woman of the year is Emma Donnelly

Transforming the Customer Experience - PaymentSense

Many congratulations to all the award winners! 



Publish Date: October 12, 2018 5:00 AM

2021 Buyers Guide IVR

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Computer Data Services, LLC

Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.


Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.


MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

Nuxiba Technologies

Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.

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