Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

What to Look For When Choosing Hosted PBX Solutions For Business - Ecosmob Technologies Pvt. Ltd. - ContactCenterWorld.com Blog

What to Look For When Choosing Hosted PBX Solutions For Business

Hosted PBX solutions using VoIP are the norm today for small, medium and large businesses. However, there are differences among various providers of hosted pbx and one should consider various factors before zeroing in on a particular service provider.
 
Customization and support
While technical competence is of no less important when it comes to choosing hosted pbx solution providers, it is wise for users to first consider the degree of customization and support that is available. A custom solution is always to be preferred because it offers ease of use, customer satisfaction, increased revenues, ease of upgrades and availability of full support from the hosted pbx solution provider. There are small things like employee training and resolving issues that do count for a lot. Only expert hosted pbx solution services like Ecosmob deliver full satisfaction in this regard.
 
Bandwidth and latency
Bandwidth and latency are important criteria to consider in any hosted pbx solution. With increase in traffic there is a load on the network and sufficient bandwidth will allow for smooth passage of data, important for voice and/or video calls. Hosted pbx services providers should offer flexible and expandable bandwidth to accommodate low or high number of users and this depends to some extent on codec implementation. Latency is just as important for voice calls since delays complicate phone talks and can be embarrassing. Look for experts who factor in bandwidth, distances, router delays and codec implementation for the best overall experience.
 
Features
Hosted pbx has a lot of flexibility and features in what can be included or excluded according to a customer requirement. The right custom implementation delivers smooth and fast performance at a great price.
 
Scalability
Users may start small and scale up as their needs increase and this should be a feature of the service provider offering. Considerate providers like Ecosmob factor in number of lines and users, location, internet connection characteristics, type of calls whether local or long distance and additional features to come up with a custom PBX solution offering to suit current needs with inbuilt modularity to add other features as one goes along. Upgrades should be an easy and fast process with no or minimum downtime. A hosted solution offers dozens of features that an end user may not need and should not pay for but it should be made available in future if so desired at that point in time.
 
Picking a service oriented, customer-centric hosted pbx solution provider like Ecosmob does pay rich dividends.

Source: https://www.ecosmob.com/blog/what-to-look-for-when-choosing-hosted-pbx-solutions-for-business/

Publish Date: June 12, 2017 5:00 AM


2021 Buyers Guide Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

2.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

3.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.
PH: 732-380-9100

4.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

5.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)
PH: 9962646830

6.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

7.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

8.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070

9.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
PH: 0217991445

10.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 



View more from Ecosmob Technologies Pvt. Ltd.

Recent Blog Posts:
OpenSIPs Development- A Must-have for Unified CommunicationSeptember 28, 2017 5:00 AM
Eight Reasons that make FreeSWITCH a Preferred Platform for VoIP SolutionsSeptember 20, 2017 5:00 AM
As Broad as It’s Long- Two Mighty VoIP Development Platforms Asterisk and FreeSWITCHSeptember 14, 2017 5:00 AM
Apple Watch 3- ‘No’ to Conventional Calls, ‘Yes’ to VoIP CallsAugust 22, 2017 5:00 AM
What to Look For When Choosing Hosted PBX Solutions For BusinessJune 12, 2017 5:00 AM
How VoIP Softswitches Benefit Telecom Operators and Help Improve Services and RevenuesJune 5, 2017 5:00 AM
Class 4 Softswitch for Your Streamlined Telecom BusinessApril 13, 2017 5:00 AM
Top 3 Popularity Reasons of WebRTC Video and Voice Chat ApplicationMarch 24, 2017 5:00 AM
How Our VoIP Developers Are Beneficial To Startups?December 30, 2016 5:00 AM
How To Start Your Business As Hosted PBX Service Provider?November 4, 2016 5:00 AM

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =