Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

4 Call Center Phone Features to Reduce Average Call Time - Electronic Voice Services, Inc. - ContactCenterWorld.com Blog

4 Call Center Phone Features to Reduce Average Call Time

1. Call Distribution and Routing

Callbacks are often untapped sources of lead generation that may go unused if there is no proper call distribution and routing mechanisms. Business owners need to invest in phone systems pre-equipped with intelligent skill-based routing systems. Using an automatic call distributor is an effective way to decrease AHT. The automatic call distributor helps in distributing the calls depending on the geographical location, or the time of the day when the call was made and ensures that customers can easily connect to an agent without wasting time.

2. IVR and One Click Voicemails

Call center agents work with opening and closure scripts adding up to the AHT every single time. Moreover, dropping an email while keeping a prospective customer on hold takes a toll on the consumer satisfaction levels. Your call center phone systems should automate the reiterative scripts and reduce the time to drop emails and pre-recorded voicemails. It not only boosts the productivity of the agents but also contributes towards an unparalleled customer experience.

3. Live Call Focus

Call center agents face a tough time dealing with busy telephone lines hampering their overall productivity. Sometimes, the poor voice quality during a live call increases the overall response time of the agent to the customer leading to a surge in the AHT and dissatisfaction among the customers. Your call center phone systems need to curb the menace of dropped calls that create a hurdle in the lead generation and nurturing process.

4. Call Recording and Monitoring

Call center phone systems need to provide the facility of live call recording and monitoring to the business owners. Monitoring live calls allow the business owner/quality assurance team to identify and act on the mistakes and loopholes during real-time customer interactions on the calls.

The Way Forward

Businesses can’t scale the desired sales numbers without imparting a level of concreteness to its telemarketing efforts. Call center phone systems with some of the pre-loaded features help reduce AHT along with reducing the agent and customer frustration. If you are looking for an intelligent call center phone system, EVS7 gives you the option to choose from a number of options including Power Dialer, Click to Call, and inside sales software solution that automates the dialing process.

Source: https://www.evs7.com/blog/4-call-center-phone-features-reduce-average-call-time

Publish Date: March 29, 2016 5:00 AM


2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



View more from Electronic Voice Services, Inc.

Recent Blog Posts:
3 Reasons to deploy Dialer Software for Inside SalesApril 26, 2016 5:00 AM
Essential Features for Your Call Center Software SolutionApril 19, 2016 5:00 AM
Call Center Gamification: Motivating Agents to ExcelApril 13, 2016 5:00 AM
4 Call Center Phone Features to Reduce Average Call TimeMarch 29, 2016 5:00 AM
Call Center Tracking: Why Tracking Results is ImportantMarch 28, 2016 5:00 AM
5 Reasons Why Cloud CRM is Perfect for Small BusinessesMarch 22, 2016 5:00 AM
VoIP Dialer Software: Leaving the Traditional PBX System Miles BehindMarch 22, 2016 5:00 AM

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =