You don’t need to hire a specialized team of IT professionals to perform the complex installations, upgrades, and maintenance. Being a browser-based solution, all you need is an internet connection and you can sign-in to use it. It reduces the additional expenses of paying for the maintenance of hardware, server or the software. In addition, you also get easy access to all files from anywhere as you have the access to the centralized database. It is particularly beneficial during odd office hours when you need to complete some urgent work.
Small businesses are hesitant to adopt cloud CRM solutions due to reasons of data security. Companies offering Cloud CRM solutions safeguard your data by providing additional security layers and strong password policies as they are are responsible for protecting your confidential information. They outline a clear backup and restore mechanism in case of data loss.
Small businesses generally start with only those features that are necessary for their current work. As the organization expands, there is a need to upgrade the features to meet the relevant needs. Businesses have the flexibility to switch to more advanced features of cloud CRM that instantly to cater to the growing needs. All you need is to log a request through a call or support ticket and get the feature added to your CRM solution without any delay.
Compatibility is one of the essential features that makes cloud CRM a preferred choice among small businesses. You can integrate cloud CRM solutions with your existing email solution or lead generation software. You can automate the workflow such as texting and emails for follow-ups, wrapping up leads on time with streamlined service delivery.
Small businesses may face financial losses if the system they rely on crashes. Such problems never occur when you use a cloud CRM system as there is a backup for all the parts of the cloud. It implies that every component including the server has replicas in the Cloud. If there is a crash, it will be replaced immediately, but there will be no disruption in the system.
High budget CRM solutions are still out of the equation for small enterprises, and so they prefer cloud CRM that offers “pay as you use” solutions to suit specific needs. If you are looking for a leading sales software, you can choose Koala Inside Sales by EVS7. It has a user-friendly console and helps your team in improving customer interactions leading to increases sales closures.
Publish Date: March 22, 2016 5:00 AM
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
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